124 Growth Molecules, Customer Success Reviews
Overall Review Sentiment for Growth Molecules, Customer Success
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Opportunity to connect with other industry professionals, collaborative nature of the courses, very engaging instructor, Annie! Review collected by and hosted on G2.com.
Time always went by so fast in the courses, wish we had more time to collaborate and share experiences. Review collected by and hosted on G2.com.
The experience and expertise they brought to the table Review collected by and hosted on G2.com.
Everything worked well. XXXXXXXXXXXXXXX Review collected by and hosted on G2.com.
Paul Reeves was directly responsible for helping our Customer Success function scale to support our growing customer needs. Specifically, Paul led the effort to install a set of playbooks, processes and tooling that allowed our CS team to be more efficient while maintaining high customer satisfacion metrics. Not only did he provide a well-articulated vision for growth, he provided an action plan, timeline, and a realistic set of steps to execute our growth plans. Review collected by and hosted on G2.com.
Paul is very detail-oriented, and it excellent at driving projects to completion, but the best thing about working with Paul is his friendliness and conversation style! We always looked forward to meetings because they were both effective and fun. Review collected by and hosted on G2.com.
Seeq engaged with Growth Molecules to define, design, and roll out our customer success function. This included developing the Customer Journey Map, customer success playbooks, technology selection, and rolling out training for our teams. While we had a framework in mind for our organization, Growth Molecules was able to offer their professional advice to help us shape it into a best-in-class, proven organization that will ultimately help our customers achieve maximum value from Seeq. Review collected by and hosted on G2.com.
From the moment you start working with Growth Molecules, you will immediately feel like a part of their professional family. Their expertise and proven track record are impressive and the team leads with humility, kindness, and an insatiable drive to ensure the engagment is a success. What I thought would take us years to accomplish, Growth Molecules helped us achieve in a matter of a few months. Growth Molecules kept the focus on the end customer throughout the process and made sure that the organization we were designing would serve our customers best. They are professional, organized, brilliant, and represent top talent in the customer success industry. Growth Molecules practices what they teach. Their customer success practices are best in class. You can learn about best-in-class customer success by experiencing being a Growth Molecules customer - watch how they work, and you will learn. Truly brilliant. Review collected by and hosted on G2.com.
Growth Molecules helped us assess our current customer experience, guided us to explicitly shape our vision of the future, and provided tools, training, and processes to move forward. Growth Molecules reviewed our customer facing training, support, and implementation teams; identified the best parts of our current processes; provided best practices, tools, and structures to allow better customers outcomes more efficiently and create a foundation for future scaling. Growth Molecules stepped into provide interim leadership and and also provided structured, positive training to our current customer-facing staff, as well. Review collected by and hosted on G2.com.
I appreciated the flexibility, professionalism, and subject matter expertise of the Growth Molecules team. The deliverables, such as four separate customer experience-focused playbooks, were detailed, practical, thorough, and will be a rich resource for us in the coming year. Our team, led by the incredibly talented Sabina Pons, were a joy to work with and truly partnered with us. Review collected by and hosted on G2.com.
We worked with Growth Molecules to create a custom series of training sessions focused on improving the Customer Success team's soft skills, as well as a series of coaching sessions to help managers support their teams in navigating challenging customer interactions & applying these skills to their daily roles. Review collected by and hosted on G2.com.
Emilia and Shannon were very flexible & worked with us to create a custom series of trainings that aligned with the skills we wanted to improve. They also were very willing to accommodate some of our unique logistical challenges: we have team members located across multiple countries at time zones so finding a time that works for everyone can be tricky. They were willing to run each session twice and also had great suggestions for how we could use the time set aside for coaching. Shannon is an excellent trainer and the sessions were very interactive. She also helped the team to be vulnerable and get outside of their comfort zones, and there was great engagement in each session. Review collected by and hosted on G2.com.
Helping us build out our CX team and find creative ways to expand our reach with tech touch without the massive payroll additions. Also helped with general advice on tracking, best practices, and growth strategies. Review collected by and hosted on G2.com.
David was flexible with our schedule and offered expert advice that was tailored around our budget. We are semi-new to working with consultants and my experience with Dave and Growth Molecules has made me a believer in the impact one of them can bring. He is fast to respond and always sent everything he said he would promptly. Review collected by and hosted on G2.com.
Private executive coaching. Review collected by and hosted on G2.com.
First, I love how the team at Growth Molecules is JUST focused on delivering value. For example, if I booked an hour-long meeting with the Growth Molecules team and we could cover all my topics/questions in 30 minutes, they told me right away when we began the call and we finished in 30 minutes. They did not try to stretch out the conversation just to secure billings.
Second, when you get advice from the Growth Molecules team, you know its coming from a team that is completely plugged in to all the right people in the industry and that they know the best practices in the industry cold.
Third, the Growth Molecules team is point blank honest in their assessments and they do not "sugar coat" their findings. I appreciate the direct approach as it saves me time in the end. Review collected by and hosted on G2.com.
Growth Molecules has an amazing team with tons of customer success experience and expertise that they leverage in a very engaging format. Review collected by and hosted on G2.com.
Nothing I can think of! The GM team is great and detail oriented. Review collected by and hosted on G2.com.
