Growth Molecules, Customer Success Reviews & Provider Details - Page 6

Based on my experience working with Emilia I wouldn't hesitate to recommend her and the team at Growth Molecules. I'm grateful for the opportunity to benefit from her leadership coaching firsthand and look forward to partnering in the future. Review collected by and hosted on G2.com.

Emilia helped me develop and refine my career goals as I was considering opportunities for the next step in my professional journey. Additionally, she assisted me in pressure testing a framework that I had developed to evaluate the companies and teams that I was interested in exploring. Review collected by and hosted on G2.com.

Do it, the training was worth the money. Review collected by and hosted on G2.com.

How do we get a higher efficiency and more effective customer success capability? Review collected by and hosted on G2.com.

Being able to confidently lead executive meetings, handle objections and how we can implement best practices to our real-life meetings/engagements with customers. Review collected by and hosted on G2.com.

Sabina with Growth Molecules did an AMAZING job coaching me and our Head of CS on best practices, strategies, customer & employee management as it relates to our customer success team. Review collected by and hosted on G2.com.

I think Growth Molecules could be helpful to everyone in the CS field, from beginners to those with lots of experience in the field. Review collected by and hosted on G2.com.

Customer Success is a challenging domain that continues to get more complex. Growth Molecules provided practical frameworks and strategies for navigating various scenarios. Review collected by and hosted on G2.com.

I am a rank novice in the field of Customer Success, and I'm seeking to remedy that. GrowthMolecules has been an excellent foundation for me, most notably in helping me articulate Customer Success concepts. I've run a very small business of my own where I had to work with clients and get the to renew and so on. I already had a rough experience with the tenets of Customer Success, but GrowthMolecules has been a great step for me on polishing that into formal, enterprise-applicable understanding. Review collected by and hosted on G2.com.

We are launching customer success for a service industry. They are helping us apply the frameworks into our business to ensure high NPS, positive NRR and low uncontrolled turnover. Review collected by and hosted on G2.com.

The consistency and synergy that would develop from taking the course as a team would propel your company’s Customer Success organization to the best in class. Customer Success professionals would jump at the chance to join your organization knowing there is a formal certification when they are on board. One would benefit from experiencing a collaborative course that is designed to directly cater to their career growth. There are advanced courses that stimulate continued progression.

When teams go through a course together, they strengthen their bond and have more confidence in themselves and each other. They are provided opportunities to expand relationships in ways that a packed schedule cannot accommodate. They can easily ensure that no customers are neglected because they are working within the same framework, maintain a collective goal, and are willing to provide support whenever necessary. Additionally, your prospects and customers can rest assured that your CS team is accredited by the CSA. Review collected by and hosted on G2.com.

Building Relationships is key. The position of Customer Success Manager and related positions are not mastered through academics and can't be easily taught. Growth Molecules did a fantastic job of breaking it down into practical bites with repeatable tools. This will foster a CSM's establishment of a strong base and consistency. That is why I feel the course can bring accelerated acclimation to an early CSM resulting in significant value to itself and the organizations it represents. Review collected by and hosted on G2.com.

Get 1:1 coaching services for everyone with CS management responsibilities. Review collected by and hosted on G2.com.

I used Growth Molecules for 1:1 executive coaching sessions across a broad range of CS topics:

- How CSM prioritize their accounts and how they engage

- Leading portfolio reviews

- Creating new services offerings and structuring onboarding

- Aligning responsibilities between CSM & AMs Review collected by and hosted on G2.com.

You will not regret taking these courses. There is so much to gain from what is offered and it works with anyone's schedule. Review collected by and hosted on G2.com.

Even if you have been in CS for years, these courses provide clear, simple, actionable strategies you can apply from day one. Review collected by and hosted on G2.com.