--- title: Growth Molecules, Customer Success Reviews meta_title: 'Growth Molecules, Customer Success Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 135 reviews by the users' company size, role or industry to find out how Growth Molecules, Customer Success works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 135 scale: '5' date_modified: '2026-08-10' parent_category: name: Professional Services url: https://www.g2.com/categories/professional-services-bd3033f2-37d6-456f-88bb-632ef5fc83f5 --- # Growth Molecules, Customer Success Reviews **Vendor:** Growth Molecules **Category:** [Managed IT Services Providers](https://www.g2.com/categories/managed-it-services) **Average Rating:** 4.9/5.0 **Total Reviews:** 135 ## About Growth Molecules, Customer Success Growth Molecules™ is a Customer Success Advisory firm, offering integrated, scalable solutions for B2B technology companies to protect and grow their recurring revenue. We are a management consulting and technology services firm that offers proven strategies, AI-driven workflows, and expert execution across the entire customer lifecycle journey. We help companies in three ways: 1. We Assess: We discover your current capabilities 2. We Prescribe: We define new solutions 3. We Execute: We implement revenue impact We have been in your shoes: Our team of award-winning strategists are former global revenue leaders who understand what it takes to protect and grow recurring revenue. Don’t take it from us, take it from our customers through case studies and G2 Reviews to prove it. Contact us today to get started on your customer success optimization journey. ## Growth Molecules, Customer Success Pros & Cons **What users like:** - Users commend the **expertise** of Growth Molecules, appreciating tailored guidance and actionable insights that drive success. (27 reviews) - Users enjoyed the **engaging and collaborative sessions** that fostered a supportive environment for sharing insights and strategies. (25 reviews) - Users value the **collaborative support** and expert guidance from Growth Molecules to enhance their Customer Success journey. (23 reviews) - Users value the **personalized and actionable insights** from Emilia and Sabina, enhancing their team's growth and motivation. (18 reviews) - Users value the **extensive knowledge** offered in Growth Molecules, enhancing their skills and practical application in Customer Success. (17 reviews) - Experience (16 reviews) - Users commend the **professionalism** of Growth Molecules, noting their tailored solutions and engaging workshops that drive results. (16 reviews) - Team Collaboration (16 reviews) - Helpful (13 reviews) - Instructor Quality (13 reviews) **What users dislike:** - Users find **time management challenging** with Growth Molecules, struggling to balance live classes and current work effectively. (7 reviews) - Users experience **inefficiency** with Growth Molecules due to a rigid platform and challenging navigation, affecting usability. (5 reviews) - Users experience **insufficient guidance** with the platform, finding processes structured and managing steps overwhelming. (4 reviews) - Users find the product **expensive** , but consider the tailored support and coaching to be worth the investment. (3 reviews) - Users find the **inefficient learning structure** cumbersome, as it complicates application and increases time spent on the process. (2 reviews) - Irrelevant Content (2 reviews) - Limited Interaction (2 reviews) - Navigation Issues (2 reviews) - Poor Collaboration (2 reviews) - Poor Visual Design (2 reviews) ## Growth Molecules, Customer Success Reviews ### 1. An Experience, Trusted Partner in Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | Interim Chief Marketing Officer (CMO), Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Growth Molecules, Customer Success?** Growth Molecules has an amazing team with tons of customer success experience and expertise that they leverage in a very engaging format. **What do you dislike about Growth Molecules, Customer Success?** Nothing I can think of! The GM team is great and detail oriented. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules has a ton of hands-on experience in building customer success organizations and processes and have been great partners as we help companies simplify customer success. ### 2. A worthwhile investment in myself! **Rating:** 5.0/5.0 stars **Reviewed by:** Rishika J. | Sales Trainer / Sales Enablement - Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** I came across Emilia through LinkedIn and reached out asking for help. A few years out of college, I found myself floundering and uninspired at work. Though I connected with her to revamp my resume and LinkedIn profile, she went above and beyond in providing additional guidance that has helped me hone in on my interests and expertise. Thanks to her guidance and coaching, I was able to gain clarity and set out on a career path that genuinely fuels me. Working with Emilia has been one of the best investments I’ve made towards my growth! **What do you like best about Growth Molecules, Customer Success?** The insights shared and the willingness to go above and beyond. **What do you dislike about Growth Molecules, Customer Success?** More of a note for myself: I wish I had taken better notes of all the insights provided. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** I understood the importance of focusing on Client Success in the overall sales cycle and customer retention. ### 3. Executive Coaching That Boosted my Career and Provided a Better Work-Life Balance! **Rating:** 5.0/5.0 stars **Reviewed by:** Krista A. | Vice President of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** Executive Coaching **What do you like best about Growth Molecules, Customer Success?** Sabina's ability to both support and challenge my thinking led me to new insights allowing me to achieve my goals. She quickly grasped my situation, and offered a good mix of empathy and encouragement for constructive action, without being overbearing. Sabina's guidance put me on track for the next major step in my career while also helping me to obtain a better work-life balance. **What do you dislike about Growth Molecules, Customer Success?** Nothing, working with Sabina has been a complete joy! Thank you! **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** I was in need of a sounding board from another executive in the Customer Success space who understood how to be agile with rapid growth companies while staying true to Customer Success methodologies. Discussing a framework for my org's transformational change was of high and immediate impact. The biggest benefit was learning how to stay focused on what really matters to have better control of my time. ### 4. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Managing Sales Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** David Lahey Growth Molocules pro sent to help us overcome several challenges our product division is facing with churn. In addition to possesing the expertise and work experience for our needs, David was professional and productive at every encounter. Many thanks David for your help and we hope to work together again soon. **What do you like best about Growth Molecules, Customer Success?** Professional and structured throughout the length of the project. Definitely an expert in the field. **What do you dislike about Growth Molecules, Customer Success?** I would request more unstructured QA sessions together next time. We ended with QA and I found that to be the most productive part of the experience. **Recommendations to others considering Growth Molecules, Customer Success:** Just do it. We were offered several commitment levels which made getting started a no-brainer **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** We initiated David's services to help reduce churn. We just finished and have yet to implement recommendations but we're encouraged by the outcomes so far ### 5. Growth Molecules: A Top Notch Strategic Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie V. | Head Of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Growth Molecules, Customer Success?** Emilia and Sabina are top-notch leaders and Customer Success experts, holding themselves, their team, and everyone around them to an exceptional level of excellence. Seeing Sabina in her element is a great experience. She's a master at workshopping to define strategy - all by soliciting inputs from various stakeholders, building consensus, and taking a bottom up approach. Sabina not only excels as a consultant and advisor, but as an educator, mentor, and champion. The entire Growth Molecules team are consummate professionals, repressenting best-in-class. They're committed to operating in the best interest of their customers, honest, and openly candid. They land like a well-oiled machine - defining and communicating an approach, creating alignment, setting expectations, and driving the project plan to meet commitments. **What do you dislike about Growth Molecules, Customer Success?** Nothing! Great group of people who challenge the status quo to achieve great results. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** A customer success team did not exist at our company. We are also in the midst of a multi-year transformation, aligning the engagement to other areas. Sabina guided us from a flat organizational structure to a new organizational model, which created growth opportunities for our team and provided professional development, leadership, and coaching for our newly created CX team. She has also been a champion for customer experience as a whole, partnering with us to define and promote our customer journey and segmentation. ### 6. Foundations 1 course review **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina R. | Customer Success Coordinator **Reviewed Date:** May 25, 2022 **What do you like best about Growth Molecules, Customer Success?** The handouts and materials. The techniques we learn via acronyms. **What do you dislike about Growth Molecules, Customer Success?** I think was a little bit loosing time expecting everyone to participate and wait until the guide write down what people said. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Having more clear boundaries when doing my job plus overcoming and resolving problems I may be having during my work. ### 7. A very valuable partner in strategic planning and industry foresight **Rating:** 5.0/5.0 stars **Reviewed by:** Jakub W. | Director, User Success Product Offerings (Global Portfolio), Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** Emilia has been a mentor/coach, and she provided me with a lot of valuable insights and helped me prioritize my focus and discover new frameworks to maximize my impact. She also provided input with her visionary thinking, industry foresight, and practical strategy definition capabilities. **What do you like best about Growth Molecules, Customer Success?** Emilia has a wealth of experience building customer success organizations within the startup environment, SaaS native companies, and more mature organizations. This experience translates into practical toolkits and recommendations, she is ready to share when required. **What do you dislike about Growth Molecules, Customer Success?** Not being able to meet more often with Emilia! **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Primarily to keep up to date with the latest trends in the industry and to be able to brainstorm possible ideas confidentially. Instead of being pulled in many directions, Emilia helps me prioritize the key focus areas in Customer Success and scale down the time elsewhere. ### 8. Exceptional Experience with Growth Molecules **Rating:** 5.0/5.0 stars **Reviewed by:** Avery M. | Manager of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** Growth Molecules provided consulting services to BuildingLink. They planned and executed a successful transformation from basic customer service and training to a Customer Experience department. **What do you like best about Growth Molecules, Customer Success?** Their team was led by Sabina Pons, who was thoughtful and strategic with every aspect of her recommendations. She provided valuable and long-lasting resources to the team today and the future of the customer experience at BuildingLink. **What do you dislike about Growth Molecules, Customer Success?** Nothing--Growth Molecules exceeded every expectation. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules has provided us with the resources to bridge the gaps between training and support by implementing customer success. So far, we have a team structure and a playbook that will allow us to achieve new heights in the BuildingLink customer experience. ### 9. Best Value, 5 Star Premium Service **Rating:** 5.0/5.0 stars **Reviewed by:** Steve N. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2021 **What do you like best about Growth Molecules, Customer Success?** I have personally known Emilia D'Anzica for more than 15 years. She is the first person I go to whenever I have a question about what tools are best for my needs and how I might improve my business. She has always made me feel like a priority and responds quickly to any questions I have. **What do you dislike about Growth Molecules, Customer Success?** There is nothing I dislike about Growth Molecules. They are a premium all-around excellent service. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** I have had many problems solved by Growth Molecules throughout the years. Most recently, Emilia helped me discover the perfect CRM tool for my entrepreneurial endeavors. She even offered to answer any questions about a tool within the suite that she recommended. ### 10. Thorough, knowledgeable, and pleasant to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** The Growth Molecules team helped us transform our existing Support and Training Team into a Customer Experience Team. They helped us identify and develop areas of the customer experience that were missing or inefficient. Our Support team also participated in the Growth Molecules education series. The series was interactive, and the Growth Molecules team was eager to receive and make changes based on direct feedback. Overall, the experience working with the team was a pleasant one. I don't think our transformation could have been successful without their help. **What do you like best about Growth Molecules, Customer Success?** I appreciated the direct approach taken by the team when making suggestions or observations. The team was careful to respect existing policies/procedures/escalations while providing recommendations based on industry standards and practices. Change can be difficult and scary, so sometimes, it's helpful to get a nudge in the right direction as needed. **What do you dislike about Growth Molecules, Customer Success?** Dislike is a stronger word than I would use, but one challenging aspect of working with any contractor is that you aren't their only client. Growth Molecules is a growing business, and they would like to accommodate as many customers as possible. This can sometimes make scheduling difficult, or it might delay a project that we could have potentially completed faster. I don't blame their team for this, but it can sometimes create complications. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** The Growth Molecules team is helping us to become more proactive with our Customer Experience and more specialized in our Customer Experience Team. Moving forward, our team will be able to concentrate on specific responsibilities and will be able to delight our customers along each step of their Customer Journey. ### 11. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about Growth Molecules, Customer Success?** I mostly enjoyed the sections on how to have difficult conversations. **What do you dislike about Growth Molecules, Customer Success?** It didn't fully apply to my specific job. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Really improving my communication skills and problem-solving skills while working with customers. ### 12. Expertise to help you bridge a gap **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2022 **Describe the project or task Growth Molecules, Customer Success helped with:** Our software company was at an interesting inflection point. We needed high-level customer success leadership but needed a stepping stone to get us to the point of making a full-time hirer. Growth Molecules was the perfect solution. **What do you like best about Growth Molecules, Customer Success?** Paul was extremely experienced, fun to work with, and action-oriented. He didn't waste our time and really helped us cut to the chase. His insights were game-changing for our organization. **What do you dislike about Growth Molecules, Customer Success?** The only downside was the price point. Sought after professionals don't come cheap and sadly the services were ultimately out of our financial range. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** We need a full assessment of our onboarding and ongoing engagement program. Growth Molecules really helped us see what was working and what we needed to fix, and provided us with actionable solutions that we are using today. ### 13. High Caliber Leaders **Rating:** 5.0/5.0 stars **Reviewed by:** Deepa T. | Senior Director, Customer Success and Supplier Health, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** We partnered with Emilia and Shannon for CSM coaching and training to achieve CSM certifications for the entire team. This investment provides our team an opportunity to learn from the best and to build their confidence in managing internal and external client relationships. **What do you like best about Growth Molecules, Customer Success?** I loved working with Emilia and Shannon, the energy and passion for what they do show up in every interaction. They are the experts, my team and I benefitted tremendously from their experience, knowledge, and approach. There was a lot of preparation and planning to ensure success, and each session was well executed. It has been an easy partnership. **What do you dislike about Growth Molecules, Customer Success?** There is nothing to dislike, only upside! I'm looking forward to continuing this journey. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** It has been a pleasure to see the excitement from the team in the investment we are making in them professionally and personally. Our CSM team members are learning from the best and being recognized for their efforts. The confidence and skills will help throughout their careers and ultimately benefit our customers. ### 14. Growth Molecules is great! Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2022 **Describe the project or task Growth Molecules, Customer Success helped with:** After finishing one session with Emilia at Growth Molecules, I felt more empowered about my following career choices. They have the tools to equip you with focusing on your WHY, the core strengths you bring to your future role, and how you can set intentional next steps to get the outcome you'd like to see. I definitely think they are a fantastic resource for anyone looking to polish their job search criteria. 5/5 **What do you like best about Growth Molecules, Customer Success?** I loved the provided workshop/worksheets that help prepare you for finding where you want to go. Super easy to follow and apply to oneself. **What do you dislike about Growth Molecules, Customer Success?** Nothing to report! Growth Molecules seems thorough in providing excellent service to their clients. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** I am figuring out my stumbling block and preventing me from applying myself fully in my new job search. ### 15. Working with Growth Molecules was refreshing and instrumental to unifiying our Client Success team **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah E. | Manager, Customer Success **Reviewed Date:** February 18, 2022 **What do you like best about Growth Molecules, Customer Success?** I really appreciated the effort that was put in by the GM team to tailor the workshop to our industry and specific needs. **What do you dislike about Growth Molecules, Customer Success?** I really disliked that we didn't have more time booked with the GM team on top of the day-long workshop! **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** We have already implemented some of their methodologies in our enablement documents and decks. We are going to continue to teach those methodologies as our team grows. ### 16. From Scratch to Scale, Growth Molecules helps build CS teams **Rating:** 5.0/5.0 stars **Reviewed by:** Josh S. | Mentor, Venture Accelerator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** GM helped me learn about Customer Success from end to end. They bring the lens of veteran experts in the space. And have helped develop documentation for me to grow my team. **What do you like best about Growth Molecules, Customer Success?** The people. The Growth Molecules team are wonderful human beings. They are 💯 trustworthy, incredibly knowledgeable, persistent in sharing best practices, and, on a personal level, very kind individuals. **What do you dislike about Growth Molecules, Customer Success?** Difficult to say - nothing acute comes to mind. Perhaps they could find a way to productize their offering? **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** They have helped me understand how to build out a best of breed CS practice. From scratch to scale. ### 17. Growth Molecules - Super Charge your CS Organization! **Rating:** 5.0/5.0 stars **Reviewed by:** Lorna H. | Global VP, Customer Success and Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Growth Molecules, Customer Success?** Emilia has a wealth of experience in Customer Success. She has years of operational and strategic experience at all levels of rapidly growing organizations from Manager and Director to VP and CCO. Emilia not only brings sound CS strategy and best practices into an organization, but she knows how to operationalize them through processes, templates and technology. **What do you dislike about Growth Molecules, Customer Success?** Honestly, I can't think of anything. Emilia is incredibly responsive, knowledgable, honest in her assessments, professional, and very reasonably priced. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Emilia lead the creation of our Scale, tech-touch segment from strategy to process to systems. She helped us stand up the entire segment and service model. She also wrote and implemented our launch survey, helped us select a survey vendor, sent our inaugural launch surveys, and assessed the data. She also assisted us in selecting an integration partner to automate the launch survey and pull the responses into Salesforce. In terms of problems solved and benefits, Emilia is an all-around star CS player that you can plug into any part of your organization to super charge the build-out of your team ### 18. Unparalleled Expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa M. | Director of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** Consultative advice + strategic planning. **What do you like best about Growth Molecules, Customer Success?** Paul is a brilliant mentor with a contagious positive attitude and a vast breadth of experience and knowledge to share. I have built and scaled the CS function in a few early-stage technology startups, so I feel confident in my own knowledge and experience. Still, I knew I had weak spots, and once we started working together Paul taught me to more efficiently and confidently fast track my own assessment of a challenge and determine the right path forward. Paul is a great listener, motivator, and truth-finder who knows how to ask insightful questions that help me clarify my thinking when I feel stuck, or to shift my perspective when I'm focused on the wrong thing. Because Paul has so much experience in Customer Success and consultative services, he's an encyclopedia of information and is truly happy to share it. Paul has been such an asset to me and helped me improve my ability to manage-up, level up as a leader, and become a better CS strategist. I can't thank you enough, Paul! **What do you dislike about Growth Molecules, Customer Success?** We had a coaching package, but I would've liked to engage Paul on a larger project. I don't have suggestions for improving the coaching. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** I learned a lot about managing up - a critical skill in early-stage startups with young founders. Paul has also given me a great foundation for solid strategy and tactics under customer success, made me significantly stronger at writing playbooks, and overall made me a more polished Customer Success leader. ### 19. Resume and Career Guidance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** Emilia helped to prepare my resume and LinkedIn page to be more appealing, professional, organized and modern. Along the way she listened and helped me to articulate what I was looking for in my career. Her positive reinforcement and guidance was invaluable. **What do you like best about Growth Molecules, Customer Success?** Emilia helped me recognize my strengths and game me the confidence to consider change. **What do you dislike about Growth Molecules, Customer Success?** I loved the help and assistance, support and guidance. Minor thing - I got feedback that my final resume was a little wordy - but I think that is personal preference. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Figuring out my next step - Emilia was my guide! ### 20. Growth Molecules is an acceleration engine for CS org impact and growth **Rating:** 4.0/5.0 stars **Reviewed by:** Rachael S. | Global Head of Customer Success Enablement, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** Growth Molecule's deep expertise in customer success fudamentals helped our organization accelerate its impact on our business in multiple areas, which has been an important part of our journey to become a public company. **What do you like best about Growth Molecules, Customer Success?** Deep domain expertise in essential customer success disciplines and programs. **What do you dislike about Growth Molecules, Customer Success?** Some program build/enablement components are still maturing. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** A more mature and uniform approach to key areas like account success planning. ### 21. Highly Valuable & Definitely Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Leo B. | Director, Go To Market, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** Coaching on customer success for startups reality and advice on the path to becoming a servant leader in customer success. **What do you like best about Growth Molecules, Customer Success?** I did my research and read up on many of Emilia's works and contributions to SAAS and Customer Success. I was not disappointed when she provided a deeper dive into knowledge and insights on customer experience – especially for 1st meeting. Emilia has delivered value beyond expectations. **What do you dislike about Growth Molecules, Customer Success?** Nothing to dislike. While my interactions with Growth Molecules and Emilia have yet to extend to a long term relationship, there is absolutely every indication that value will be delivered and results will be attained. **Recommendations to others considering Growth Molecules, Customer Success:** Research CS as a business practice and you'll find Emilia D'Anzica and Growth Molecules leading the way. Cannot go wrong with this content and advice. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** How to orchestrate a positive customer experience and how to evolve a career path to becoming a leader in Customer Success (CCO). ### 22. Top-notch coaching sessions, training, consultation and guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Michele C. | Director of Customer Success, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** We reached out to Emilia not only for guidance on restructuring our existing customer success processes but also to learn best practices. She dove in, doing a full analysis of our product, the customer journey, and experience. She delivered recommendations, along with a full playbook, identifying small gaps in our processes and little changes that could be quickly implemented for immediate improvement. She helped simplify our handoff process from Sales to Customer Success and provided numerous resources to help build a better onboarding process for our customers. She also delivered engaging, interactive training sessions which were attended by our Sales, Marketing, and Product teams - all of which found the content to be useful and applicable to their roles. **What do you like best about Growth Molecules, Customer Success?** Emilia's passion to deliver, and her genuineness. She and Paul from her team are extremely easy to talk to and make everyone feel so comfortable while remaining professional and focused on the end goal. The knowledge she has shared has been invaluable and set me on a path for successful growth not only for our CS team but also for my own personal career growth. **What do you dislike about Growth Molecules, Customer Success?** There is nothing I disliked or would change about our experience with Growth Molecules. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** We've eliminated gaps in processes and handoffs, allowing for a smoother transition between teams. We've been able to update our onboarding process to provide a better experience for our users. I feel we're in a much better position to help our customers be successful. ### 23. Impeccable service, wealth of knowledge and experience **Rating:** 5.0/5.0 stars **Reviewed by:** Gosia R. | Senior Manager, HR Technology, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** Emilia provided great advise and direction on several projects during my Customer Success career at Jobvite. She shared best practices on clients' portfolio segmentation, QBRs (quarterly business reviews) and successful renewals. Her direction resulted overall CS operations improvements and ultimately in positive outcomes for the business. Emilia has also been Executive Coach for me. She hired me twice for different position and also referred me as a consultant to one of her clients. She has inspired me, provided direction in my career, helped me uncover new paths and shared practical next steps to consider. She generously shares her knowledge and her network contacts. She is contagiously passionate about Customer Experience, life work integration and helps others to excel by being an authentic mentor and coach. **What do you like best about Growth Molecules, Customer Success?** Growth Molecules represents consultants whose passion meets, knowledge and experience. Emilia is committed to excellence in all services her company delivers. Her commitment to impeccable service is transparent in all her projects. Growth Molecules is more than a business, it as an organization with a mission to pay forward to the customers success organizations and communities globally. **What do you dislike about Growth Molecules, Customer Success?** There is nothing I dislike about Growth Molecules based on my experience. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Most recently, I have been actively working with Emilia as my career coach. Her vast experience in the Customer Success and her amazing network had broaden my horizons. Each session with Emilia leaves me inspired, energized and motivated to do more in my life. ### 24. Honest, empowering mentorship from Emilia **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** I worked with/hired Emilia several times over the course of 3+ years every time I was faced with a challenging situation in the CS/CX world. She was able to help organize my thoughts, empower me, and pushed me to challenge myself in situations that have allowed me to grow and thrive in my roles. **What do you like best about Growth Molecules, Customer Success?** Emilia gives the type of direction that I need to hear, based on her knowledge and expertise in the field, as a woman, working mother, and aspiring leader. She is plugged into so many areas of CS, friends with the biggest CS leaders in the industry, and is able to use this to help frame what it takes to be successful in the industry. I love her compassion for my personal situation, the care she takes to fully understand the impact it has on me, and the thought that goes in to why she makes her recommendations. I feel she is truly rooting for me. **What do you dislike about Growth Molecules, Customer Success?** There isn't anything I disliked about working with Emilia and Growth Molecules! **Recommendations to others considering Growth Molecules, Customer Success:** N/A **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** As somebody who takes my career decisions with considerable thought and care, Emilia has been able to walk alongside me to help map out what I want, and how to get there. ### 25. Supercharge the Customer Success and Support roles with a little help! **Rating:** 5.0/5.0 stars **Reviewed by:** Eraj S. | VP, Customer Success **Reviewed Date:** March 06, 2021 **What do you like best about Growth Molecules, Customer Success?** Emilia was proactive in advance of each session and explained to the leaders on the team what to expect. She also followed up after each session with a guide on all the points discussed. The question-based approach was helpful for our team to gain alignment on how we can better lead our customers in a proactive approach. **What do you dislike about Growth Molecules, Customer Success?** Once we pinned the speaker it was easier to see the whiteboard. These classes in person would have been better but given Covid and once we pinned the speaker, it was easier to see the board. I would have liked to see the team and speaker at the same time. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** As an executive, I know my most valuable assets are my team and my time. I wish I had a lot more time to help my already amazing team grow and develop. But I don't. So I was really happy to have found Growth Molecules, who I now consider my training and development provider for our customer-facing teams. We had a fantastic training experience with Growth Molecules. My team is very appreciative and started using the recommendations instantly. ### 26. One of the smartest choices a business can make **Rating:** 5.0/5.0 stars **Reviewed by:** Deinis M. | Senior Manager Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** GM came in to review and access everything Customer Success related. How we can go above expectations of our customers. From employee development, data, processes, tools and software to developing efficiencies that turn the customer journey into a white glove 5 star experience. **What do you like best about Growth Molecules, Customer Success?** They are FAST! The observation period was methodical, and the delivery was exceptional. They were available and worked well with the team. Everyone grew from this experience on a professional and i believe personal level as well. **What do you dislike about Growth Molecules, Customer Success?** Bringing them on board longer would be ideal however the goal was ultimately met **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Streamlining Sales and Support to create user friendly processes for the internal team and customers. Our company thrives on being ahead and creating an experience. We value culture and quality. ### 27. #1 Customer Success Strategist and Leader **Rating:** 5.0/5.0 stars **Reviewed by:** Ashmi S. | Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** Emilia led the project and started with customer and employee survey. She was able to identify our customer pain points and help architect our CS org. She also did a full analysis of what the customer team was doing well and where improvement was needed. Once the executives received the feedback, she not only built our NPS strategy, she built a customer success playbook, helped us hire two key leadership positions in the company, and acted as interim VP of Customer Success for three months. **What do you like best about Growth Molecules, Customer Success?** The team is professional, organized, and focused on ensuring the client is recognizing value from the communication and the output. The attention to details and structure is extremely helpful in getting buy in from the leadership team to enable change and more importantly build the infrastructure for scale and growth. **What do you dislike about Growth Molecules, Customer Success?** We probably should have kept Emilia on awhile longer to more fully execute the playbook. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** We needed an outside look into our organization and give us a true assessment of what our organization was doing well and where we were missing opportunities. The fresh look helped the executive team and board align on where we best spend our resources and what we needed to change. The experience brought our executive team closer as well. The playbook the team created allowed us to execute better customer management, better implementation, and increase our NPS scores. We were able to build a high performing Customer Success team from scratch within 6 months. ### 28. CS Enablement & Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Cassandra K. | Board Member & President, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** Emilia is consulting our CS Team of 17 people. She's currently delivering a training and enablement series with content ranging from things like effective time management down to more nuanced aspects of the customer success role. Emilia's content is beneficial to every level of experience - those earlier in their career and those on the team with over 15 years of experience. **What do you like best about Growth Molecules, Customer Success?** Emilia does a fantastic job of driving engagement and learning during her sessions. I've appreciated her ability to land and codify concepts with the team through unique exercises and break out sessions. I also appreciate her candid approach - you'll often find her inviting participants to share their perspective (and attention) and reminding folks that videos should be on. Given COVID and the sheer amount of hours we log on zoom, I've been impressed by her ability to create change and instill better habits across our team. **What do you dislike about Growth Molecules, Customer Success?** Nothing to add here, although I would love to have our learning series in person in an ideal world. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** 75% of our CS team was hired in the last 5-6 months. With mostly new people and no specialized enablement function, Emilia's support has been extremely helpful as we setup our team and ensure they are ramping with the knowledge they will need to be successful with their clients. Our training series was geared around: time management, difficult conversations, zoom etiquette, renewal best practices, defining success criteria, and expansion playbook. We're still early in the series but I've heard positive feedback from the team regarding our first session and look forward to the rest. ### 29. Collaborative and Committed to Success! **Rating:** 5.0/5.0 stars **Reviewed by:** Lara K. | Sr. Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** Emilia lead an implementation, collaborating with us as a vendor partner. Her insights and experience kept both teams focused on the end results, streamlining processes, drilling in to what mattered most, and we were all able to draw from her expertise. In addition, Emilia served as an industry thought leader for numerous events. She is one of those rare individuals who truly understands what needs to be done with the passion and commitment to get you there. For our initiative we were implementing a project that required a lot of internal organizational reflection to determine how to get the results required by senior management, but maintaining or actually improving overall efficiencies. **What do you like best about Growth Molecules, Customer Success?** Growth Molecules, Customer Success and Emilia are driven and organized, professional and focused. They have a unique ability to distill broad initiatives into achievable milestones. They are a pleasure to work with! **What do you dislike about Growth Molecules, Customer Success?** Nothing to add here. Enjoyed partnering with Emilia in our joint collaboration. **Recommendations to others considering Growth Molecules, Customer Success:** If you are debating if you should or shouldn’t work with Growth Molecules, you could probably really benefit from the expertise you will gain. Here there isn’t really a ‘chance’ you would be taking. Instead, you will be investing valuable resources into your own organization. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** As a vendor partner it is critical to the success of a project to have an internal customer champion. Emilia was that champion for our customer organization by helping is keep the end goals in sight, but also extremely collaborative, understanding that challenges need to be approached productively. Having Growth Molecules consult on this project aided our initiative in achieving the greatest results. ### 30. Immediate Client Retention Impact via GrowthMolecules **Rating:** 5.0/5.0 stars **Reviewed by:** Sabina P. | Global VP of Client Success & Support, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** Growth Molecules' Emilia D'Anzica enabled my global Customer Success organization of over 40 people at our annual kickoff event. There were also weekly follow-on activities with Emilia that spanned several months. **What do you like best about Growth Molecules, Customer Success?** Growth Molecules' authentic approach to coaching is refreshing. Emila's demeanor is friendly and approachable, such that we all felt comfortable asking questions. It is also apparent that she has a true passion for the practice of Customer Success, which is both inspiring and motivating for leadership and individual contributors alike. **What do you dislike about Growth Molecules, Customer Success?** The only downside is that in a post-COVID world, we are unable to meet in person any time soon! **Recommendations to others considering Growth Molecules, Customer Success:** If you're looking for a collaborative and approachable partner, who has a wealth of domain expertise in Customer Success for SaaS businesses, look no further. Unlike some other Customer Success thought leaders with whom I've engaged, Growth Molecules Founder/CEO Emilia D'Anzica is the real deal. Her years of running Success teams, and building companies to achieve multi-million dollars in recurring revenue, make her an invaluable partner. For start-ups looking to launch their first Customer Success team, or for mature Customer Success orgs in need of a boost, you must consider Growth Molecules. You'll be glad you did. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Growth Molecules empowered my team with the techniques and skills that were immediately applied to our client interactions. The time was well spent on activities like role playing, call coaching and how to build on "impact moments" with our clients. As a result of our engagement with Emilia, we saw improved client expansion and retention performance. I look forward to working with her again. ### 31. Excellent consultant for foundational & transformative CS practices! **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany P. | Director, Customer Success & Account Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** My company hired Emilia as an external consultant during a difficult period for our Customer Success team. We had a solid team in place, but we didn't know how to best structure our organization against a very diverse customer base of 10K+ customers (varying ACV, industry, use case, etc). Emilia came in and was immediately able to assess the current state of our org, deliver quick value by refining meeting practices & business acumen, and was also able to deliver a long-term plan for changes that would need to be made over time. This plan included additional key hires (she was able to secure budget), rebuilding the structure of the teams within Customer Success and defining and polishing our strategy for the next year. Emilia was also able to help our team re-establish itself within the company by improving our relationships with other departments. I am a more effective leader today because of her guidance and look forward to when we have the opportunity to work together again! **What do you like best about Growth Molecules, Customer Success?** Her can-do attitude and her willingness to get her hands dirty and jump in the trenches with the team. You don't often see that from a consultant or someone at her level with her experience. **What do you dislike about Growth Molecules, Customer Success?** I don't have anything to note here. Very satisfied! **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** What we solved for: -large customer base with different needs, value, industries, use cases, etc -outdated CS strategy -focusing on too many things - needed to narrow scope Benefits: -more effective customer onboarding process -more effective meetings with customers (agendas, outcomes) -rebuilt structure of team from the ground up -focusing on the right initiatives to drive customer adoption, retention and growth ### 32. Engaging sessions by Emilia **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanka S. | Assistant Professor, Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** Emilia conducted guest sessions in my analytics course. She shared her expertise on customer success which would go long way with graduate students pursuing MBA at various levels in their professional careers. **What do you like best about Growth Molecules, Customer Success?** Emilia being a customer success thought leader who inspires students through her passion for the profession. She brings with herself a deep expertise in managing and enhancing customer experience. She is passionate about scaling customer programs with data and develops frameworks for measuring customer success. **What do you dislike about Growth Molecules, Customer Success?** Emilia come with a great background of Customer success. Growth Molecules is thriving under her leadership, there is nothing specific that I dislike about the organization. **Recommendations to others considering Growth Molecules, Customer Success:** I highly recommend Emilia for get expertise in the certification **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** It’s difficult to quality the return about of investments made in the field of customer success. In working with customer success champion like Emilia you understand metrics and frameworks to measure success. These frameworks gives you understanding of value and benefits of investment in customer success to drive business outcomes. ### 33. Authentic and actionable guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** I was at a crossroads and was looking for a professional sounding board. Growth Molecules delivered that and so much more. **What do you like best about Growth Molecules, Customer Success?** Emilia’s deep & extensive expertise provides a wealth of knowledge to pull from for every kind of situation. Her professional network is unlike any I’ve seen before and is built on real relationships built from shared experiences. Growth Molecules provides guidance and actionable insights so you can deploy their recommendations immediately and begin to see results. **What do you dislike about Growth Molecules, Customer Success?** I’m afraid to say that there wasn’t anything for me to dislike . **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** I was able to accelerate our success criteria goals while continuing to build on the foundation I built to take the organization to our next phase of growth. I’m excited to continue to partner with Growth Molecules in this new expanded role knowing that their expertise will continue accelerate my team’s success and truly deliver exceptional customer success. ### 34. Superb! **Rating:** 5.0/5.0 stars **Reviewed by:** Laurence C. | Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** Growth Molecules is amazing! They efficiently and professionally helped me navigate social media to build out my influence and network. **What do you like best about Growth Molecules, Customer Success?** Their work is top-notch! Their "can do" attitude is appreciated. **What do you dislike about Growth Molecules, Customer Success?** Nothing to dislike! Establishing a web presence can be tedious, but they made it fun. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** Explaining "who I am" and "what I value". ### 35. Sr Dir, CS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **Describe the project or task Growth Molecules, Customer Success helped with:** Invaluable, highly consultative resource -- from providing thoughtful frameworks from which to build your foundation to offering effective methodologies in support of effective execution. Palpable passion for delivering on customer experience and outcomes as primary lever for delivering on customer and organizational success. Supportive, direct, and committed to providing whatever it takes to arm you with whatever your unique circumstances might dictate. **What do you like best about Growth Molecules, Customer Success?** Genuine curiosity, deep understanding of my/organizational needs and challenges, patience, boundless energy, and creative solutions **What do you dislike about Growth Molecules, Customer Success?** Not applicable as there is nothing that I dislike. **What problems is Growth Molecules, Customer Success solving and how is that benefiting you?** I feel well equipped to hire the right people, institute the right processes and metrics, and leverage the right technologies in support of current needs. ## Growth Molecules, Customer Success Discussions - [What is Growth Molecules, Customer Success used for?](https://www.g2.com/discussions/what-is-growth-molecules-customer-success-used-for) - 1 comment, 1 upvote - [View Growth Molecules, Customer Success pricing details and edition comparison](https://www.g2.com/products/growth-molecules-customer-success/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+15%3A24%3A41+-0500&secure%5Bsession_id%5D=56572a6b-d48d-49de-8081-1ba4b1d627aa&secure%5Btoken%5D=2ca6098388645fdb99ee6a50d3ce3c3f342270cd56908a0573cc14ae3a2dc086&format=llm_user) ## Growth Molecules, Customer Success Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Growth Molecules, Customer Success Alternatives - [Winning by Design](https://www.g2.com/products/winning-by-design/reviews) - 4.8/5.0 (765 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (184 reviews) - [CIENCE](https://www.g2.com/products/cience/reviews) - 3.7/5.0 (181 reviews)