Growth Molecules, Customer Success Reviews & Provider Details - Page 3

2023 was a transformational year for us and we needed accomplished experts to train our CSMs on industry best practices. It was helpful for our team to hear a new voice to supplement what they were learning. Review collected by and hosted on G2.com.

We partnered with GM to implement our new CS tool (Planhat) - this was something we had struggled with getting across the finish line due to our lean team and internal resourcing. Despite my initial doubts on the aggressive timeline, we were able to get the implementation across the finish line and launched to our CX team. Review collected by and hosted on G2.com.

Come to them with your specific need in mind! They very much care about each individual organization and will make sure to tailor their training and content to whatever your org actually needs. Review collected by and hosted on G2.com.

Growth Molecules worked to help our team get better at handling customer objections in an effective, yet human way. As a result of this team's training, our ability to de-escalate customerobjections has increased and we've grown more efficient as a reulst. Review collected by and hosted on G2.com.

The absolute BEST professional development for Customer Success! Your team and customers won't regret it! Review collected by and hosted on G2.com.

Growth Molecules, Customer Success does an amazing job at supporting the growth of those that work with customers to ensure that everyone is gaining! They provide the structure and guidance to reflect on each and every aspect of a customer's lifecycle and follow through with strategies on how to best support. Review collected by and hosted on G2.com.

Growth Molecules has been an excellent partner to Salsify’s Customer Success team! The team at Growth Molecules efficiently and skillfully leveled up our CS organization by bringing experience, knowledge and best practices to each session. Our training facilitator, Shannon, structured the sessions to allow for collaboration and creativity, which our CSMs truly enjoyed. The course was organized and well executed while staying flexible to our needs. Each participating CSM earned a formal Customer Success certification at the end of the course, which many posted proudly on their LinkedIn accounts. We were so glad to be able to provide this meaningful opportunity for our CSMs to develop their CS skills and level up their resumes. We are looking forward to continuing our partnership by having our management team and future leaders participate in the Leadership Education Series. Review collected by and hosted on G2.com.

The team at Growth Molecules efficiently and skillfully leveled up our CS organization by bringing experience, knowledge and best practices to each session. We are also continuing our partnership by having our management team and future leaders participate in the Leadership Education Series. Review collected by and hosted on G2.com.

Having access to the training material in an easy to use interface was really beneficial. Review collected by and hosted on G2.com.

This helped answer questions about how to effectively engage customers at the executive level. It also helped conceptualize the different responsibilities of a CSM and where time should be spent throughout the work day Review collected by and hosted on G2.com.

Do it! Expand your learning and grow your mindset and grow within customer success. Review collected by and hosted on G2.com.

Growth Molecules is helping me to engage my customers, build relationships, and create long-lasting partnerships. In this way, I am able to assist instructors and create trust between us which also allows for expansion. Review collected by and hosted on G2.com.

I recommend you spend as much time as possible with the Growth Molecules team; they are a wealth of knowledge. Review collected by and hosted on G2.com.

Growth Molecules helped my business effectively implement Gainsight into our previous existing Customer Success operations. The GM team has a great process for designing the build of Gainsight; they kept us updated along the way and conducted weekly 'pulse check' calls to make sure we stayed on schedule with our implementation. There were many instances of the team going above and beyond for us during the design phase and the implementation phase. I can't say enough about the level of professionalism, the level of expertise, and the level of communication the team possesses. Review collected by and hosted on G2.com.

Keep up the good work. Review collected by and hosted on G2.com.

We signed up with Growth Molecules to help our Customer Success team with best practices for renewal, expansion, having tough conversations, and time management. The Growth Molecules team created a curriculum that catered to our business and industry. Through a series of classes and sessions, our CS team was able to learn and collaborate with their interactive approach. Review collected by and hosted on G2.com.

I highly recommend this course, whether you are a new CSM or a seasoned veteran looking to sharpen your saw. You will learn useful techniques and frameworks that empower you to serve customers and the interests of your company. Win win! Review collected by and hosted on G2.com.

GMCS is helping me by presenting new tactics for dealing with scenarios that I encounter with clients on a regular basis. The skills and tips I've picked up have made me a more effective and confident CSM. Review collected by and hosted on G2.com.