Growth Molecules, Customer Success Pros and Cons

I really enjoyed the interactive nature and dialogue of the training. It was not the same old customer success monologues that too often are considered training. The instructor for our course ws great. Review collected by and hosted on G2.com.

It is almost a backhanded compliment, but I really wanted more time to discuss the scenarios and have everyone share their experiences in relation to the material. But, that would probably turn each session into a 2 hour block. Review collected by and hosted on G2.com.

Their personalized approach and expertise in empowering teams to deliver exceptional customer experiences. Review collected by and hosted on G2.com.

I don't have any negative feedback to offer about Growth Molecules! Their service has been exemplary, and I have found no areas of dissatisfaction. Review collected by and hosted on G2.com.

Growth Molecules creates an experience that is easy to get started but also characterizes itself by building quality customer relationships. Their platform allows for deep engagement by all participants through different mediums and assessments. Their team is always very responsive to requests and invests in our goals as a company. Review collected by and hosted on G2.com.

My only feedback about Growth Molecules may be the adaptability within their certification assessments. Their courses are high quality with content. It would be nice to have even more challenges or choices by using concepts of branched learning. Review collected by and hosted on G2.com.

Knowledge & expertise, active partner approach, and results/outcome focus Review collected by and hosted on G2.com.

I don't have any dissatisfaction working with Growth Molecules Review collected by and hosted on G2.com.

One of Growth Molecules key strengths is their experience having operated across hundreds of other SaaS businesses thereby developing reusable IP while still being aware of what works for one business versus another. Being able to deliver stage-appropriate recommendations are key to working with any consulting partner. Review collected by and hosted on G2.com.

See recommendation below. This is not entire on Growth Molecules but in the areas where we failed ot lean in heavily to provide subject matter expertise specific to our business ended up being more templated/standard than we would have liked. Hence the recommendation listed below. Review collected by and hosted on G2.com.

I like that the team at Growth Molecules all have CS leadership experience, are aware of industry trends and best practices, and are very organized. Review collected by and hosted on G2.com.

The only downside was I wish we had purchased more of a full assessment instead of the light assessment, but I still saw a lot value and appreciated the insights from the light assessment. Review collected by and hosted on G2.com.

The Growth Molecules courses provided usable frameworks and tidbits that could be applied immediately, including acronyms that served as an easy mental reminder (like START your meeting). Review collected by and hosted on G2.com.

There weren't any downsides, overall a highly positive experience. Review collected by and hosted on G2.com.

Working with Emilia and Sabina was easy - they listened to what our team was seeking in a companywide event and tailored it to our needs.

If you seek speakers to motivate your team, we recommend Emilia and Sabina! They wrote a book about being tech moms, Pressing On as a Tech Mom, and have several workshops to select from. We selected one on mentorship and sponsorship. Our team was inspired and left with actionable items to consider for our growing and diverse organization. Review collected by and hosted on G2.com.

If we do it again, I suggest a more extended workshop to have more time for breakouts amongst small groups to discuss what we learned and how to apply sponsorship initiatives at our organization. Review collected by and hosted on G2.com.

The sessions were fun, upbeat, used practical examples and felt safe to share our thoughts and concerns. Review collected by and hosted on G2.com.

I wish we had more in person training with Annie. Review collected by and hosted on G2.com.

Every individual we have come across at Growth Molecules has added value to our organization and enhanced our experiences. And you will not find a more credible, ethical or trustworthy organization. (they are just so darn nice, too!) Review collected by and hosted on G2.com.

I don't dislike a thing about Growth Molecules. I wish we had more opportunities to partner with them! Review collected by and hosted on G2.com.