Growth Molecules, Customer Success Reviews & Provider Details - Page 2

Growth Molecules was a phenomenal way to get our entire team on the same page and speaking the same language around customer success retention, expansion, and growth. The training provided a framework for us to deliberately approach how we are interacting with our customers, from pre-onboarding through kick-off to renewal. If you are a good CSM you will be doing some of this, but probably not all of the strategies and tactics included in the training. Help break the stale QBR rut your teams get in and think about how to effectively work with the customers to hit their goals, AND yours. Review collected by and hosted on G2.com.

Growth Molecules provided exceptional customer experience training for our team. Their personalized approach, tailored to our specific needs, ensured maximum engagement and relevance. The expertise of their trainers was evident in their deep understanding of customer psychology and effective communication techniques. Post-training support was also outstanding, with ongoing guidance and resources provided to ensure continued success. Overall, Growth Molecules exceeded our expectations and I highly recommend them to any team seeking to elevate their customer experience skills. Review collected by and hosted on G2.com.

Growth Molecules is an excellent choice for anyone considering education or advisory services for Customer Success. They are research-driven, holistic in their approach, and provide wonderfully related content. Review collected by and hosted on G2.com.

Growth Molecules is helping solve a need for upskilling within our Customer Success team. I have personally benefited not from Growth Molecules learning courses in defining quality Customer Success practices and with the professional relationships it has provided me within their coaching models. Review collected by and hosted on G2.com.

Growth Molecules has been a critical partner in helping to scale our business. Evan from Emilia’s team joined at a critical transition point for our customer success organization. His knowledge and practical expertise enabled him to jump right in, build relationships & credibility with customers and our internal team, and drive success across a number of key initiatives. Review collected by and hosted on G2.com.

Really critical to have knowledgable and opionanted internal enablement or CSM team/leader partners as a consulting irm always needs internal SMEs who know the product, the market, the customer better than Growth Molecules could possibly know. This involvement allows the content to be tailored and relevant. Review collected by and hosted on G2.com.

We hired Growth Molecules at Amplitude to reinvent and up-level our Success Planning motion, notably for the top end of the Enterprise Segment where business value alignment is critical. The GM team partnered with our internal CSM team to review current state (artifacts and methodology) and map out desired future state. They combined their own best practice approach with Amplitude specific requirements to design a much more rigorous and thoughtful Success Planning motion. The pre-discovery piece of this new approach leaned heavily on proven sales methodologies to do up-front account research, assess risks and opportunities and identify potential areas for growth with the customer. The customer-facing piece focused on a concise list of recommendations (or outcomes) tied to measurable metrics for joint success. The GM team also partnered with enablement to train the CSM teams on the new model including practical application. Review collected by and hosted on G2.com.

If you're looking for CS consulting, Growth Molecules will be a great partner to you. They appropriately sell their services and they are great at keeping your project on track. Be sure you have the time to devote before getting started to get the most out of it. Review collected by and hosted on G2.com.

Growth Molecules provides an external perspective of our CS team's maturity and direction and how we should prioritize certain initiatives to have the biggest impact on our retention goals and customer sentiment. Review collected by and hosted on G2.com.

We wanted to upskill our team of Customer Success Managers and Growth Molecules training content helped us do just that. Review collected by and hosted on G2.com.

We selected a 55-minute workshop for our Diversity and Inclusion Initiatives at Auditboard. This workshop was meant to raise awareness about the importance of diversifying the workforce and dive into the mentorship and sponsorship layers for employee and customer success. We have a lot of new parents at our company as well, so Emilia and Sabina were able to share their experiences and advice with our team. Review collected by and hosted on G2.com.

Growth Molecules training provided me with practical and easy to implement routines everyday to help me become a better CSM. Review collected by and hosted on G2.com.

The main problem I was having was time management. This course allowed me to create a frame work on how I would organize and attack my calander on weekly and daily basis. Review collected by and hosted on G2.com.

Growth Molecules impelmented Gainsight for us in early 2023. We could not have asked for a smoother process. Expectations were aggressive but reasonable, communication was efficient and effective, and deliverables were made on time, every time. I/we continue to stay in touch with Growth Molecules for opportunities to work with them on training, consulting and best practices for customer success. Review collected by and hosted on G2.com.