Growth Molecules creates an experience that is easy to get started but also characterizes itself by building quality customer relationships. Their platform allows for deep engagement by all participants through different mediums and assessments. Their team is always very responsive to requests and invests in our goals as a company. Review collected by and hosted on G2.com.
My only feedback about Growth Molecules may be the adaptability within their certification assessments. Their courses are high quality with content. It would be nice to have even more challenges or choices by using concepts of branched learning. Review collected by and hosted on G2.com.
123 out of 124 Total Reviews for Growth Molecules, Customer Success
Overall Review Sentiment for Growth Molecules, Customer Success
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Growth Molecules brings experience. I know that they work with professionals in my industry all the time. I feel confident that if I have a question or problem to solve they have the experience to help me see it in a new light and guide me toward a solution. The I work with primarily, James Scott, excels at quickly understanding a situation or issue and adding collaborative value early on. He is patient and able to work with people at all levels of an organization. He is extremely well known and respected in Customer Success circles, and that gives me confidence when I work with him. Review collected by and hosted on G2.com.
I haven't experienced anything I don't like about working with Growth Molecules. Review collected by and hosted on G2.com.
My experience with Growth Molecules has been exceptional. Their thoroughness and professionalism were evident in every interaction. They took the time to fully understand our business model, products, and customer success framework, ensuring their solutions were precisely tailored to our needs. One of their standout qualities was their ability to keep our team focused and on track, especially under tight deadlines—something we deeply appreciated. Additionally, their in-person workshop was incredibly effective, offering actionable insights that helped us align our efforts with our customers' needs and drive measurable outcomes.
For anyone considering Growth Molecules, I can confidently highlight three key takeaways:
1. They offer a deep understanding of your business to provide customized solutions.
2. Their focus on efficiency helps teams meet deadlines without sacrificing quality.
3. Their action-driven workshops provide insightful, results-oriented solutions that align your efforts with customer needs. Review collected by and hosted on G2.com.
There was nothing I disliked about Growth Molecules. They continually met or exceeded our expectations. Review collected by and hosted on G2.com.
My favorite topic within our Growth Molecules training was the PRESENT method, which is so versatile and can be applied internally or externally. It allowed me to identify areas of strengths and weaknesses when it comes to my role on our Enterprise CS team. It also helped me unlock the necessary skills and knowledge to embody my current role and continue to evolve as a professional. Review collected by and hosted on G2.com.
Honestly, nothing major comes to mind! This is super minor, but maybe more short breaks throughout the training. Overall, no big dislikes to call out here. Review collected by and hosted on G2.com.
Expertise and how easy they are to work with. They are a true team of experts in the space, posessing some of the best thought leaders and practitioners anyone will work with. More importantly, they leverage a highly engaging, consultative approach towards scoping and execution with a high degree of transparency and communication throughout. This makes them very easy to work with, and provides everyone a high degree of confidence of successful outcomes. Review collected by and hosted on G2.com.
There is nothing to dislike about working with Growth Molecules. Review collected by and hosted on G2.com.
The professionalism and the structure of the course drove participants to action. Annie, the instructor, was so engaging. I loved that my team got home from the off-site and still reference their notes and take home booklet while preparing for customer calls! It means that the frameworks have stuck with them! Review collected by and hosted on G2.com.
The process of working with Growth Molecules from start to finish was seamless. I have nothing to say about dislikes. Review collected by and hosted on G2.com.
It has allowed me to take my foot off the gas for some tasks that were just too huge to handle. Its allowed me to focus on more strategic aspects of my job without sacraficing the quality and integrity of my clients' instances. Review collected by and hosted on G2.com.
I can't think of a negative comment at this time. Review collected by and hosted on G2.com.
Our trainer Shannon was amazing, showing lots of preparedness for our sessions and excelling at keeping the team engaged and collaborative throughout the course. Review collected by and hosted on G2.com.
I would like to have seen more hands-on practice on multiple scenarios. The time allocation between theory and practice could be reviewed in my opinion. Review collected by and hosted on G2.com.
The most helpful aspect of Growth Modules was the variety of methods that can be used to excel in your roles such as the TONE methodology, RRR, and the PRESENT method. Review collected by and hosted on G2.com.
This class is most effective if you are leading client meetings, if not some of the tips may not apply. Review collected by and hosted on G2.com.
Working with Growth Molecules was easy - the team was organized, professional and efficient. They quickly felt like a partner through a collaborative and fun engagement Review collected by and hosted on G2.com.
This was as much a learning for us as it is a recommendation for Growth Molecules - it would have been valuable to read Growth Molecules into more of the detailed plans/intentions of our organization to ensure the read-out provided more tailored and relevant recommendations for our business. Review collected by and hosted on G2.com.
What is best about Growth Molecules is the people you get to interact with. Sabina, Annie and James are truly pasionate and love what they do and it shows in every interaction and you cant help but leave energized after every discussion and feel inspired. I personally loved our group training sessions with Annie were the entire CS team was encouraged and welcomed to chime in and add in their expertiece and learn from one another while hearing industry best pracrices and expert feedback from Annie. You can tell they have put a lot of time and effort into fine toning their training and customize it to your organizations needs/gaps.
Among the ways I could describe how great GM is, I'd like to highlith their problem solving skills. They're a open minded and knowledgable group of people and their "Yes" mindset to customize and hear our needs and mold into their trainings was exactly what we needed. Their optimisium to our challanges and problem solving attitude has set us up for long term success as a team and client facing efforts. Review collected by and hosted on G2.com.
Nothing, the Growth Molecules team has exceeded every expectation. Review collected by and hosted on G2.com.
