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Groupon Reviews & Product Details - Page 7

Groupon Overview

What is Groupon?

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime.

Groupon Details
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Product Description

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime.


Seller Details
Seller
Groupon
Year Founded
2008
HQ Location
Chicago, IL
Twitter
@Groupon
129,842 Twitter followers
LinkedIn® Page
www.linkedin.com
10,646 employees on LinkedIn®
Ownership
NASDAQ:GRPN
Total Revenue (USD mm)
$2,218

Recent Groupon Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
0.0 out of 5
"HORRIBLE CUSTOMER SERVICE AND NO REFUNDS!"
absolutely nothing. I have had horrible experiences.
Mine K.
MK
Mine K.Enterprise (> 1000 emp.)
4.5 out of 5
"Best restaurant experiences"
It is recommending restaurants with good deals
Casey R.
CR
Casey R.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best for Gifting"
The discounts and ease of using it for gift giving
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Groupon Media

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88 Groupon Reviews

4.2 out of 5
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88 Groupon Reviews
4.2 out of 5
88 Groupon Reviews
4.2 out of 5

Overall Review Sentiment for GrouponQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Leisure, Travel & Tourism
UL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Groupon?

Nothing. It is only good to find different companies. Review collected by and hosted on G2.com.

What do you dislike about Groupon?

Their customer service is almost impossible to reach and they refuse to give refunds that qualify for their refund policy. Review collected by and hosted on G2.com.

What problems is Groupon solving and how is that benefiting you?

Do not use Groupon! DO NOT USE GROUON. They refused to give me a refund for a service that was canceled by the company themselves, despite me asking for a refund the day after I purchased it and their policy of a guaranteed refund if requested within 3 days of purchase. This was a $300 purchase. Their reasoning is so that you can "support local businesses" instead of receiving a refund. This is interesting because individuals cannot support businesses if they themselves do not have money for luxury. Your money is better off being spent with the company themselves. Many times the companies will honor groupon prices if you purchase directly through them instead. Review collected by and hosted on G2.com.

Verified User in Chemicals
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Groupon?

Thier customer base is huge and keeps the phone ringing 24/7 Review collected by and hosted on G2.com.

What do you dislike about Groupon?

The pricing is dictated by them and you have to fit in with it. Their commision is too high and the advertised price is too low. Review collected by and hosted on G2.com.

Recommendations to others considering Groupon:

Brilliant system but be sure to do your math first otherwise it will bankrupt your business. Review collected by and hosted on G2.com.

What problems is Groupon solving and how is that benefiting you?

We are growing our business with groupon. ITs a great tool to get in front of a customer and show them what we can do. Once they know about us they generally stick with us and deal directly. So its building a work of mouth network, mostly. Review collected by and hosted on G2.com.

Verified User in Military
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Groupon?

Having low prices for services and the ease of activating those services with different companies. Review collected by and hosted on G2.com.

What do you dislike about Groupon?

Sometimes some companies are not able to support the area you live in. Review collected by and hosted on G2.com.

Recommendations to others considering Groupon:

Use it. It cheaper than most sites and since so many people use it. It makes things cheaper for you as a group. Review collected by and hosted on G2.com.

What problems is Groupon solving and how is that benefiting you?

Being able to find a service, see their reviews and choose the package that meets your needs. Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Groupon?

I like how simple it is to use the app. I can search deals within a specific city/mile radius, and other filters that they provide. Review collected by and hosted on G2.com.

What do you dislike about Groupon?

I dislike how there isn't that many deals, at least in the city that I am living in/area that I am trying to use the deals. I wish there were a more variety or I am not sure if that is something that groupon even has control over but if their sales team were to get more deals of variety that are local and that allow people to actually use the deals during the weekend when people would want to use them because people work, that would be great. I don't like how I was trying to search for places near my area and it was giving me groupon deals in Hawaii which I am no where near hawaii. Which I think they are doing just so that they can say that have deals in that category but dont really. Review collected by and hosted on G2.com.

Recommendations to others considering Groupon:

I would use this app but not rely on it. The deals are very random and don't seem to be that appealing to me, at least in the city / area that I am using it in (which is a very famous city, which is why I am very surprised that they have poor groupon deals/variety). Review collected by and hosted on G2.com.

What problems is Groupon solving and how is that benefiting you?

I am trying to see if there are any deals that me or my firm can benefit from. Review collected by and hosted on G2.com.

Kristine C.
KC
Mathematics Tutor
Utilities
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Groupon?

Groupon offers good deals on what would otherwise be unaffordable for many people. From restaurants, spas, fitness, products, entertainment, travel, etc. it offers something for pretty much everyone. Besides having good deals, they also have sales regularly, which knocks down the price even further. They also have a student discount. I once got a cut, style, and partial highlights for $33 when the original price was $140. Review collected by and hosted on G2.com.

What do you dislike about Groupon?

Many deals only allow you to purchase them once, which is understandable as the business needs to make money, but can be frustrating. Review collected by and hosted on G2.com.

What problems is Groupon solving and how is that benefiting you?

I am a poor college student, and Groupon has been a godsend for being able to enjoy life without breaking the bank. Review collected by and hosted on G2.com.

Victoria H.
VH
Front Desk
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Groupon?

It’s a great marketing tool and people love a discount even if it’s only 10% and it’s really easy to redeem. Review collected by and hosted on G2.com.

What do you dislike about Groupon?

If someone purchases a couple groupons, you can’t redeem them all at once. Review collected by and hosted on G2.com.

What problems is Groupon solving and how is that benefiting you?

Getting people in the door, pre-purchased tickets, they come informed with operation hours and general rules. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
UP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Groupon?

Money savings on events and activities! So many things to do in my area, and Groupon usually has savings for whatever you're doing! Review collected by and hosted on G2.com.

What do you dislike about Groupon?

It's a little confusing at first. Not very user friendly. I didn't see a lot of instruction on how exactly to use it, but maybe I missed something. Review collected by and hosted on G2.com.

Recommendations to others considering Groupon:

Take your time and get to know how to use this app. It's a great savings app, but it takes a minute to feel comfortable using it. Review collected by and hosted on G2.com.

What problems is Groupon solving and how is that benefiting you?

I'm saving money on events, products and services. The amount you save is usually significant. Review collected by and hosted on G2.com.

Pooja R.
PR
Research Assistant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Groupon?

It is cheap and accessible and has a lot of variety. Has a good way of showing how much percentage is taken off. Review collected by and hosted on G2.com.

What do you dislike about Groupon?

They send too many emails that are not relevant to the products I like to buy. Review collected by and hosted on G2.com.

Recommendations to others considering Groupon:

Yes, it is good just make sure to specify what you are interested in so you do not get emails that are irrelevant to you and not something you would consider buying. Look at all locations that Groupon offers because some are specific to only one location even though it was a chain store. Be careful when you decide to redeem the coupons because only activated after you do that. Review collected by and hosted on G2.com.

What problems is Groupon solving and how is that benefiting you?

The advertisement I realize there is a huge scope of coupons for a range of customers. Review collected by and hosted on G2.com.

Jessie E.
JE
Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Groupon?

It is a great place to for your business to advertise and has alot of daily views for possible customers to see it. Review collected by and hosted on G2.com.

What do you dislike about Groupon?

Having to change or update the ads so frequently. Review collected by and hosted on G2.com.

Recommendations to others considering Groupon:

Great place of advertising for your business especially if you have frequent sales or promotions. Review collected by and hosted on G2.com.

What problems is Groupon solving and how is that benefiting you?

Gives alot of advertising for potential revenue. Review collected by and hosted on G2.com.

Allie E.
AE
Assistant Director of Marketing
Sports
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Groupon?

The functionality of Groupon is extremely easy to use. I can navigate my way between different pages, categories, etc. very easily in order to find what I am looking for. Review collected by and hosted on G2.com.

What do you dislike about Groupon?

I dislike the fact that when I try to zero in on offers in my area it does not work well. For example, when I click the box that has my city, it often gives me offers very far outside of my area. It is frustrating when I find something I like and then realize that it is hours away from me. Review collected by and hosted on G2.com.

Recommendations to others considering Groupon:

I would highly recommend using Groupon for both professional and personal use. It is easy for users, which helps when they are trying to purchase your product. It is also trusted so they do not feel like they are going to get an invalid ticket to our event. Review collected by and hosted on G2.com.

What problems is Groupon solving and how is that benefiting you?

It is good for our business because we see what type of events are on Groupon from competitors. It helps us research what type of entertainment people on the site are looking for. It also can help us sell our unclaimed tickets for events at a discounted price to a group of consumers we might not normally be able to access. Review collected by and hosted on G2.com.