1) Takedown capabilities and monitoring of customers' assets to prevent abuse, misuse and/or fraudulent use of customers' brands
2) Different features available on the platform (such as typosquatting observations etc)
3) Willingness to assist with us cases, technical glitches and more complex investigations (good customer support)
4) Flexibility to incorporate growing demands of our customers
5) Platform is relatively easier to use Review collected by and hosted on G2.com.
It is not about disliking the service, but instead what could perhaps be improved:
1) Service Desk lags on some occassions but functionality has remained intact more or less
2) Some takedowns remain ongoing even when detected by the platform and accepted to work over 10 months ago.
3) Mismatch of observations associated with different instances.
4) The closure of some tickets raised through the Service Desk should only be decided by the entities who raised the ticket in the first place, and not DRP analysts. Review collected by and hosted on G2.com.
16 out of 17 Total Reviews for Group-IB Digital Risk Protection
Overall Review Sentiment for Group-IB Digital Risk Protection
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Ability to detect fake domains and phishing domains.
Detect and handle scam mobile applications.
Social network channels are also detected and supported in removing content to protect the brand.
Monthly summary reports are also distributed and customer approval is required to perform the removal.
Besides, the support team is also Group-IB's strong point when it comes to removing content on document sharing platforms or any other channels very quickly. Review collected by and hosted on G2.com.
I haven't had any issues that made me dislike this product Review collected by and hosted on G2.com.
The people who are behind, always willing to help, providing resources and different choices to help us in any almost any inquiry that we have raised, regardless of its difficulty and how tricky they are. The GIB's people are open to criticism, always taking it from a constructive perspective, with the aim not only to improve themselves, but even more to help end customers such us ourselves.... and they do it. Review collected by and hosted on G2.com.
There is always good for improvement and, we are always learning, which is the great point that makes sense to all challenges we are facing in this changing and evolving digital world. If I have to say something, is mainly focused in some technical aspects of the platform which in specific complex environments, it might be needed some adjustments to make it work in a customized way. However, as I said, this is in complex and not-standard environments where things are always difficult to make them work smoothly at least at the beginning, which, is normal to happen. Review collected by and hosted on G2.com.
The platform is user friendly with a useful helpcenter with required information for each available tab within the platfom. The platform also has a inbulit request center which simplifies raising queries to support and has a chat feature with email notification when there is a reply. The detection tab is also extensive with ease of use on filtering and viewing of alerts with required information and ability to obtain the link for further investigation if a screenshot is not available. I've been accessing to the platform once a day if possible to review detection for further actions and or to submit tickets for support. Review collected by and hosted on G2.com.
Within the platform in violations tab, there is currently no ability to do granular bulk select based on detection on the current page. Review collected by and hosted on G2.com.
Ability to detect,respond to various threats acrosss various channels and their categorization of violation.
The main advantage is direct interaction with the analyst to whom the incident has been assigned gives personal touch, where as with other players we see only generice email id or contacts are being used. Review collected by and hosted on G2.com.
Whitelist resources and approved list of url's to be included in the portal, instead of backend configuration by the team Review collected by and hosted on G2.com.
Takedown services, ability to detect fake domains, websites, etc. Ease of use and beautiful portal Review collected by and hosted on G2.com.
Since using it, there is nothing I dislike until now. Review collected by and hosted on G2.com.
Implementation was very easy with no hassles. The platform is simple to use and does most of the work for you with minimal inputs from the front-user end. The features it has will cover most business's requirements from a DRP platform. What has impressed the most is the speed of detections and the simplicity of using the platform, which will automate alerting for you. Review collected by and hosted on G2.com.
It took soemtime for the models built into the DRP platform to be compatible and learn our business use cases. Review collected by and hosted on G2.com.
Group IB as a risk protection tool is effective to help the organization on our digital channels to prevent fraudulent activities and help monitor the transactions on our channels.
The support structure available to the client from the team is good. Review collected by and hosted on G2.com.
In all, the Group-IB Solution provides us a good results but some risk rules may have to be tailored towards our specific market. Review collected by and hosted on G2.com.
The quickness and effectivness besides the unlimited takedowns. Review collected by and hosted on G2.com.
hmm, frankly nothing so far! All of our needs are addressed. Review collected by and hosted on G2.com.
I really like the professionality of Group-IB employees and their skills and knowledge Review collected by and hosted on G2.com.
Sometimes the application it is really slow in answering. Review collected by and hosted on G2.com.
