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GrooveHQ
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192 out of 193 Total Reviews for GrooveHQ
4.6 out of 5
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Overall Review Sentiment for GrooveHQ
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AA
Verified User in Accounting
Small-Business(50 or fewer emp.)
What do you like best about GrooveHQ?
I love the snooze feature and being able to see if my emails have been viewed. Review collected by and hosted on G2.com.
What do you dislike about GrooveHQ?
I do not like that you can not add multiple people to one email unless you Cc them. Review collected by and hosted on G2.com.
BS
Bryson S.
Systems Administrator
Mid-Market(51-1000 emp.)
What do you like best about GrooveHQ?
The UI and ease of use with Groove is at an all time high. Additionally, any time I needed support, they were always more than happy to help and their repsonses were prompt. Review collected by and hosted on G2.com.
What do you dislike about GrooveHQ?
Honestly, there are no real downsides to Groove for our use case. It fit our needs perfectly. Review collected by and hosted on G2.com.
LK
Lauren K.
Mid-Market(51-1000 emp.)
What do you like best about GrooveHQ?
Groove has been a game changer for our Finance team! It has allowed us to successfully gain visibility into the various requests from our customers and is playing a huge role in team members being able to support each other more effectively! The Groove support team has been helpful when needed. Overall we would recommend this platform to other businesses. Review collected by and hosted on G2.com.
What do you dislike about GrooveHQ?
Groove lacks the capacity to export the data analytics provided in the report’s dashboard. This would be SUPER beneficial going forward! Review collected by and hosted on G2.com.
EC
Ema C.
Small-Business(50 or fewer emp.)
What do you like best about GrooveHQ?
Since the recent updates and implementations have been added I find it very useful to have AI tools, especially for reading long reviews where more than one person is involded. Very useful also the opton to edit and reacts to notes.
I am overall very happy about Groove, the support is always quick in replying to inquiry and always very friendly. I have attended also meetings with explaination of new updates. You guy rock on! Review collected by and hosted on G2.com.
What do you dislike about GrooveHQ?
I can't think of anything I do not like atm about it Review collected by and hosted on G2.com.
CZ
Cedrick Z.
Help Desk
Small-Business(50 or fewer emp.)
KV
Kevan V.
Small-Business(50 or fewer emp.)
What do you like best about GrooveHQ?
I have had the pleasure of working with the Groove software for the past few months, and I must say it has been a game-changer for our business. If you're looking for a solution to streamline your customer support operations and elevate your customer service, Groove is the way.
First and foremost, the user-friendly interface of Groove makes it incredibly easy to navigate and use. Within a short amount of time, our support team was up and running, making it a seamless transition for our agents. Really easy integration. Training new team members has become a breeze, thanks to the intuitive design.
The focus on the key support channels and keeping it simple is the key.
But beyond the features and functionality, what truly makes Groove special is its exceptional customer support team. From implementation to ongoing support, their team has been there every step of the way. They are responsive, knowledgeable, and genuinely care about helping our business succeed.
Highly recommend! Review collected by and hosted on G2.com.
What do you dislike about GrooveHQ?
Nothing! They keep developing good features and we are excited for the future. Review collected by and hosted on G2.com.
MC
Maxime C.
Co-founder & CEO
Small-Business(50 or fewer emp.)
What do you like best about GrooveHQ?
If you judge support software by the quality of the way they offer you support , this is the right address. Also hardly any downtime since the day we started using Groove (december 2017!). And the whole product is frankly super easy to implement and get people onboarded on. Review collected by and hosted on G2.com.
What do you dislike about GrooveHQ?
Their roadmap is quite full so some stuff on our wishlist can take time to get implemented but eventually it does ;-) Review collected by and hosted on G2.com.
UC
Verified User in Computer Software
Mid-Market(51-1000 emp.)
What do you like best about GrooveHQ?
Groove has a comprehensive knowledge base and I recently had valuable support from the team there when dealing with a technical issue regarding routing from GMail. The help provided was expert and timely. During investigation work (on my end and theirs) they kept me informed and, once the issue was resolved, followed up to check that all was well. Overall I was very pleased with the quality of service. Review collected by and hosted on G2.com.
What do you dislike about GrooveHQ?
I'd like Groove to suggest replies to tickets based on the contents of our knowledge base and/or give options for me to export the knowledge base. I'd like to be able to add tables and ToCs to knowledge base articles. Review collected by and hosted on G2.com.
TM
Terence M.
IT support
Small-Business(50 or fewer emp.)
JN
Jamie N.
Small-Business(50 or fewer emp.)
What do you like best about GrooveHQ?
* Simple to setup
* Cost efficient
* Amazing Team and Support
* Easy to Integrate
* Many features that are simple to add on and easy to understand Review collected by and hosted on G2.com.
What do you dislike about GrooveHQ?
Absolutely nothing. Used for almost a decade I believe. Review collected by and hosted on G2.com.
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