Great Question Reviews & Product Details

Before Great Question, recruiting, scheduling, conducting and analyzing customer research was sooo tedious. I used calendly, Zoom links and recordings, Amazon/online gift cards, Opus/Otter, and google docs for reports. Now I can do everything from inviting the right people, to different types of research (survey, interview, unmoderated) to sending incentives and auto highlighting and synthesizing via AI, in less than 1/2 the time. Great Question has made our Voice of Customer program possible, without this platform, we'd have to hire at least 1 part time person just to manage the research alone.

Even when I have recordings from other customer interactions, I can upload them into Great Question, and it does all the synthesizing for me. It's not perfect, but it's getting smarter.

We're conducting research across the product lifecycle now, from brainstorming to MVPs and our product managers love knowing that what they are developing is actually making a difference in our customers lives. Review collected by and hosted on G2.com.

I wish it could convince more of my customers to join my research panel Review collected by and hosted on G2.com.

I like best about Great Question is its user-friendly interface and the range of features it offers. I can quickly see patterns and insights from the data, which helps me make informed decisions faster. And also, it integrates smoothly with the other tools I rely on every day, making my workflow much more efficient. Overall, it makes me feels like Great Question was designed with the user in mind, which makes my job a lot easier. Review collected by and hosted on G2.com.

Great Question is a solid tool, but there are a few areas where it could improve. I've noticed it sometimes lags when loading big datasets or complicated surveys, which can be annoying during data analysis. And, I think the pricing could be more flexible to accommodate smaller teams or individual researchers. Even with these small issues, I still think the advantages definitely outweigh the downsides. Review collected by and hosted on G2.com.

Great Question is one of the best user research tools I've used as a product designer. It has everything I need—from user recruitment and surveys to prototype testing and incentive distribution—allowing me complete control over each step of the process. Their support team is also top-notch, consistently responsive and quick to address any questions I have. What sets Great Question apart is its affordability; you can start for free and still access most of its features. Honestly, the platform is so robust that I’d gladly pay more for what it offers. I highly recommend Great Question to anyone looking for a user research tool that delivers efficiency and value. Review collected by and hosted on G2.com.

If I had one suggestion, it would be to expand the diversity of their user pool. My target audience is technical developers, and sometimes finding the right participants can take a bit longer. However, this is a minor issue in an otherwise fantastic platform. Review collected by and hosted on G2.com.

Previously, when I worked at a different company, we had internal users, making it easy to book interviews since they were accessible via Slack. When I switched to a company without internal users, I worried that conducting research would be too time-consuming and, therefore, less frequent. However, shortly after I joined, we began using Great Question. To my surprise, booking interviews has been just as easy as before. I simply write my plan, create a study in Great Question, set up a survey or interviews, and get responses. Incentives are also seamlessly managed by Great Question. Review collected by and hosted on G2.com.

The improvement I'd suggest is a smoother transition of participants between studies, and allow more complex logic for surveys. Review collected by and hosted on G2.com.

Removes all the hassles about user research: scheduling, attribution, recording, tagging, sending incentives. User research has really become a breeze. Review collected by and hosted on G2.com.

Nothing really. Maybe just the fact that we need to recreate a study when changing an incentive but that's really a minor detail Review collected by and hosted on G2.com.

Great Question is a capable and rapidly improving platform. It provides a wide range of features and technology so that I can efficiently manage my user testing workflow from a single platform. For a solo researcher at a smaller company, Great Question helps me work more efficiently and provides my users with a professional testing experience. Review collected by and hosted on G2.com.

It is a fairly new platform, so while the Great Question team frequently launches new features, it lacks some capabilities that comparative platforms offer. Review collected by and hosted on G2.com.

1. Signing up for studies is easy for our customers. They can see that the invitation is directly from me and trust the email.

2. I have insight and control over who I recruit. I've gone from taking to the same people every project to a diverse set of folks.

3. Scheduling with teammates and participants is so much better than my previous solution.

4. Sharing insights with teammates is a breeze.

5. Very quick responses to any issues or questions that come up. Review collected by and hosted on G2.com.

I don't have any major complaints. GQ is a company in its early years and is growing every day. There are a few things that can get a little buggy on occasion, but it has never kept me from doing my work. If I ever have any issues their team jumps on it and responds quickly. I do wish they had some more research tools like card sorting and I wish someone in general would make a tool that is better for unmoderated user testing. However, I knew, and they made it very clear they did not have strong technology for some things yet. Review collected by and hosted on G2.com.

quality is consistently outstanding, exceeding my expectations every time Review collected by and hosted on G2.com.

This is a little expressive. Its price has come down a bit. Review collected by and hosted on G2.com.

Finally an easy way for us to contact the customers we need for our research. We used to manage our customer pnanel without a dedicated tool. It was a very manual and cumbersome process with several different teams involved. Recruiting our customers for research would take weeks! With GQ, researchers can now easily filter the candidates list with their required criteria and easily invite customers to research themselves without needing to handover any tasks to other tools or teams. What used to take us several weeks can now be done in an afternoon.

And when something does go wrong, the GQ customer support is super quick to respond. Review collected by and hosted on G2.com.

The product has grown a lot over the last year, so sometimes there are some performance issues and bugs. These do tend to be resolved fairly quickly when you raise them tho.

I do wish they'd offer a few more integrations with tools such as Miro and ideally third-party panels that would allow us to do research with a wider market when needed. Review collected by and hosted on G2.com.

GQ has been essential for going zero to one on our UXR practice. We needed a cost effetive tool that could help with the entire lifecycle of a UXR study, and that had a low learning curve, and GQ has been able to check all the boxes. Plus, the GQ team is phenomenal, and always ready to help provide resources, talk with us about ideas, help troubleshoot and they keep us informed about what's coming up next on the roadmap. Review collected by and hosted on G2.com.

Like any earlier stage software, there are some kinks to work out and features to build, but the team is super responsive when we provide feedback and we know we have a voice in informing the future roadmap. Review collected by and hosted on G2.com.