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GoSquared Reviews & Product Details

Verified User in Food & Beverages
CF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about GoSquared?

Ease of Use, free to use, free trial , customer support Review collected by and hosted on G2.com.

What do you dislike about GoSquared?

easier to manage all of our customers' accounts simultaneously Review collected by and hosted on G2.com.

What problems is GoSquared solving and how is that benefiting you?

allows us to build relationships with particular groups of individuals Review collected by and hosted on G2.com.

GoSquared Overview

What is GoSquared?

Turn more visitors into customers. A suite of integrated products to help you grow your online business. – Analytics: traffic sources, campaign tracking, new visits % – Live Chat: targeted messaging, lead capture, shared team inbox – Customer Data Hub: automatic lead enrichment, company info

GoSquared Details
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Product Description

GoSquared enables businesses to understand and communicate with their customers.

How do you position yourself against your competitors?

James Gill, CEO and co-founder, commented:

GoSquared helps startups, enterprises and governments access the information they need to build a more personal and meaningful connection with their customers and audiences.

Our strengths lie in our beautiful and intuitive interface, the accuracy of our tracking technology and in the service we provide to every customer.

This year, we're excited to release a number of significant updates that pair web analytics with detailed customer insights, enabling businesses to take action on their data with greater ease than ever before.


Seller Details
Seller
GoSquared
Year Founded
2006
HQ Location
London, United Kingdom
Twitter
@GoSquared
5,428 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®

GoSquared S.
GS
Overview Provided by:

Recent GoSquared Reviews

AS
AJAY S.Small-Business (50 or fewer emp.)
4.5 out of 5
"GoSquared helps in Real-Time Analytics and Engaging Customer Insights"
The best I like about this application is that it is the strong feature of GoSquared is its real-time analytics abilities. It possesses an extensiv...
Melissa H.
MH
Melissa H.Small-Business (50 or fewer emp.)
5.0 out of 5
"I really love GoSquared, it's the best!"
GoSquareds layout is extremely user friendly and I love that about the product! I have been thru so many other Software products and by far have ye...
Uruj B.
UB
Uruj B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Very smart and helpful"
Without gosquared, we wouldnt know how our clients are utilizing our site (or we'd need to spend $$$ on creating following). This understanding has...
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GoSquared Media

GoSquared Demo - Now Dashboard
What's happening on your website right now – in real time
GoSquared Demo - Trends Dashboard
Your simple, curated real time analytics reporting dashboard.
GoSquared Demo - People profile
A true view of all of your leads browsing behaviour, from the moment they landed on your website.
GoSquared Demo - Live Chat.
Capture more leads and communicate with site visitors with intelligent live chat.
Answer a few questions to help the GoSquared community
Have you used GoSquared before?
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73 out of 74 Total Reviews for GoSquared

4.6 out of 5
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73 out of 74 Total Reviews for GoSquared
4.6 out of 5
73 out of 74 Total Reviews for GoSquared
4.6 out of 5

Overall Review Sentiment for GoSquaredQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about GoSquared?

The best I like about this application is that it is the strong feature of GoSquared is its real-time analytics abilities. It possesses an extensive and detailed breakdown of website traffic, which includes live visitor tracking, page views, as well as user behavior. This real-time data encourages organizations to make informed judgments promptly, adapt their techniques, and improve website overall performance efficiently Review collected by and hosted on G2.com.

What do you dislike about GoSquared?

The thing I dislike about this application is its pricing structure may be a matter for some end users, specifically small enterprises or startups. The pricing plans may possibly be considered relatively high when compared with various other analytics alternatives available on the market. Review collected by and hosted on G2.com.

What problems is GoSquared solving and how is that benefiting you?

With the use of this application we can keep track of website overall performance, website visitor activity, and marketing campaigns in the moment. This encourages timely decision-making, making it possible for us to answer trends, improve conversion funnels, and punctually address any concerns or possibilities which occur. Review collected by and hosted on G2.com.

Melissa H.
MH
Spray Tanning
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about GoSquared?

GoSquareds layout is extremely user friendly and I love that about the product! I have been thru so many other Software products and by far have yet to come across one that has benefited me as much as go Squared has! Review collected by and hosted on G2.com.

What do you dislike about GoSquared?

It's not the best product when it comes time to dealing with there customer service center but the great thing about the software is that it is so very simple to use that you don't really have to deal with there customer service side of things! Review collected by and hosted on G2.com.

Recommendations to others considering GoSquared:

I would definitely recommend this software! Review collected by and hosted on G2.com.

What problems is GoSquared solving and how is that benefiting you?

I can honestly say GoSquared is topnotch for me when it comes to Softwares for Business purposes. GoSquared has helped me out tremendously when it comes to how I communicate with or interact with my customers. Before using GoSquared I had a problem with communicating with customers, as to now since after using this software, engaging with customers is now simple. Review collected by and hosted on G2.com.

Uruj B.
UB
Sr.Project Coordinator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about GoSquared?

Without gosquared, we wouldnt know how our clients are utilizing our site (or we'd need to spend $$$ on creating following). This understanding has been priceless. Furthermore, we at last observed a Live Chat that really works - and has live making an interpretation of accessible to assist with our global clients to tackle their issues continuously. We're ready to see what component they're utilizing, assuming they experienced a mistake and furthermore answer to them when we're not at our work areas with the iphone application reconciliation. Review collected by and hosted on G2.com.

What do you dislike about GoSquared?

I've become fixated on survey it on different occasions 60 minutes. Stand by, is that something awful though. I would suggest if it could became little moretime saver. Review collected by and hosted on G2.com.

What problems is GoSquared solving and how is that benefiting you?

We're ready to speak with our clients continuously in their language - giving remarkable client administrations is essential to us, regardless of anything language our clients talk! Likewise being able to see what elements they're utilizing assists us with working on our item and settle on better choices on the most proficient method to develop our highlights. Review collected by and hosted on G2.com.

RT
Director of Customer Service
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about GoSquared?

Without gosquared, we wouldnt know how our users are using our site (or we'd have to spend $$$ on developing tracking). This insight has been invaluable. Plus, we finally found a Live Chat that actually works -and has live translating available to help with our international customers to solve their issues in real time. We're able to see what feature they're using, if they encountered an error and also reply to them when we're not at our desks with the iphone app integration. Review collected by and hosted on G2.com.

What do you dislike about GoSquared?

I've become obsessed about viewing it multiple times an hour. Wait, is that a bad thing tho?? ;) Review collected by and hosted on G2.com.

What problems is GoSquared solving and how is that benefiting you?

We're able to communicate with our users in real time in their language - providing exceptional customer services is important to us, no matter what language our users speak! Also having the ability to see what features they're using helps us improve our product and make better decisions on how to grow our features. Review collected by and hosted on G2.com.

Sulivan S.
SS
Professor Pós Graduação
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about GoSquared?

GoSquared is complete. Really, from analytics to engagement. And when it comes to engagement we have a lot of features to help us such as live chat, broadcasting, automated messages based on triggers and behaviors and more. It is an all-in-one solution, a one-stop shop for digital entrepreneurs to scale and support their business. The interface is awesome and the support is suuuuper awesome. The time to integrate is low since their documentation is concise and clean. Review collected by and hosted on G2.com.

What do you dislike about GoSquared?

The ability to build your own dashboard inside the tool. But recently they launched an integration with Google Data Studio which fix somehow this issue. Review collected by and hosted on G2.com.

What problems is GoSquared solving and how is that benefiting you?

Customer relationship, Sales, Growth marketing tactics, Support, and Customer Onboarding are the main problems we are tackling with GoSquared. Review collected by and hosted on G2.com.

Response from GoSquared Support of GoSquared

It's been an absolute pleasure to have you as a customer Sulivan! So glad we could help with scaling your business. Thank you so much for your kind review :)

KG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about GoSquared?

It has helped me to analyze in a much more complete way the metrics of my website, in such a way that I can make improvements in terms of the user experience based on the results obtained, so the data obtained does not remain only on paper or percentage, if not they help to make important improvements in terms of performance, experience and information processing on my website. In addition, your customer service team turns out to be a great ally when you have any type of doubt or concern, since they answer us in a short time and the solutions they propose are quite successful to solve any problem Review collected by and hosted on G2.com.

What do you dislike about GoSquared?

There are not many things really, I would only say that maybe they should improve their integrations with wordpress to further exploit its benefits. Review collected by and hosted on G2.com.

What problems is GoSquared solving and how is that benefiting you?

In essence, it has been helping me improve my website, and I do know that it is not the main function of this application, but I consider that the analysis of the metrics that it gives me is so powerful that it allows me to make great improvements in my website based on the data obtained, simply a marvel. Review collected by and hosted on G2.com.

Robert B.
RB
Watch and Jewelery Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about GoSquared?

Our order system for custom shoes can be a bit complicated so users who are not used to tech, so having the ability to answer their questions directly from the page is awesome Review collected by and hosted on G2.com.

What do you dislike about GoSquared?

I wish there were some more reports available for the Analytics, like landing pages ect. Review collected by and hosted on G2.com.

Recommendations to others considering GoSquared:

If you're looking for a good way to communicate with customers while they are shopping this is it Review collected by and hosted on G2.com.

What problems is GoSquared solving and how is that benefiting you?

As I said before, it helps us convert sales we may have lost because users, were'nt sure what to do next Review collected by and hosted on G2.com.

Response from GoSquared Support of GoSquared

Thank you so much for your review Robert! It's a pleasure to have you as a customer.

Huxley B.
HB
Head of Construction Data & Analytics Products
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about GoSquared?

The main features of GoSquared include email marketing, lead scoring, internal chat integration, segmentation and many more. It is web/cloud based and can be installed on Mac. It can be linked easily to your own website and can be used to send selective emails. It is an easy CRM system that builds customer relationship. It gives reports about customers on email and gives more details too.The interface is simple and efficient to use. The starting price is 29$ per month and it also offers a free trial. It contains a free version though with limited features. The support service is friendly and super nice as they provide solutions to your questions instantly. Review collected by and hosted on G2.com.

What do you dislike about GoSquared?

GoSquared works better for small to medium sized business but not for large sized enterprises. There needs to be an option where it can link to database. The price can be a disadvantage for some people as it is quite expensive. The mobile application doesn't work as well as the desktop version so it needs improvements. There are overall few minor issues present here and there. Review collected by and hosted on G2.com.

What problems is GoSquared solving and how is that benefiting you?

GoSquared is an incredible software that makes work easier and due to its large number of advantages. The dashboards look amazing and are better from other softwares. It offers a wide range of functions and makes tracking data easy. The interface is customizeable according to your needs and requirements. Review collected by and hosted on G2.com.

Nikunj A.
NA
Founder & CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about GoSquared?

The UX and customer support is super cool. We've been using GS for 6-7 years now and for several products. We love Live chat, Trends, and real-time user movement. Review collected by and hosted on G2.com.

What do you dislike about GoSquared?

Nothing to dislike in GS that's a huge red flag Review collected by and hosted on G2.com.

What problems is GoSquared solving and how is that benefiting you?

The biggest benefit has been understanding how our users move through our website pages when they leave and having the ability to immediately send them a message. Review collected by and hosted on G2.com.

Response from GoSquared Support of GoSquared

Thank you so much for your review Nikunj, and for choosing to work with GoSquared for all this time! We're thrilled that you are getting value out of the platform :)

KJ
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about GoSquared?

The platform is easy to set up and use. The team has always gone over and above to help us set up whatever we need and are very responsive Review collected by and hosted on G2.com.

What do you dislike about GoSquared?

Nothing comes to mind here about dislikes Review collected by and hosted on G2.com.

What problems is GoSquared solving and how is that benefiting you?

Understanding which events (pages) our members are looking at.

Finding customers with specific interests. Review collected by and hosted on G2.com.