GoodUnited Pros and Cons

As a smaller nonprofit, we've struggled with figuring out a way to engage and activate our social community on Facebook. We've got limited resources, so it didn't make sense to have hours of our time dedicated to answering Facebook Messenger DMs... but we knew we wanted to provide a top-notch supporter experience.

There's a lot that GoodUnited has done for us to help us grow - but their Messaging Journeys, specifically, have been the 1 thing that has changed how we fundraise on Facebook.

The abilty to use their platform to setup triggered messaging based on events/time (such as birthday fundraisers, which has NEVER been easy to grow intentionally), it's changed our ablity to not only provide a great experience to all supporters but also allow us to see/track fundraising outcomes tied to our efforts in their platform. Review collected by and hosted on G2.com.

Nothign to truly complain about - we're excited to continue to get new supporter journeys into our workflow... specifically Memorial Fundaisers and support for Giving Tuesday. Review collected by and hosted on G2.com.

GoodUnited listens to their clients, the goals that you have, and how their platform, strategies, and insights can help you achieve success. They take the time to become intimately aware of your organization's brand and mission so that the strategies they propose and recommend are aligned with your audience and reflect your brand and mission. The team is incredibly responsive, making clients aware of any hiccups within the Facebook platform, news or current events that may impact fundraising, and are open about their future developments. Review collected by and hosted on G2.com.

I have experienced no downsides about working with GoodUnited. I only have positive things to say! Review collected by and hosted on G2.com.

Everyone on team at GoodUnited has been incredibly open, communicative and responsive to needs from our team. Their management on the challenge space with participant inquiry is responsive, strategy planning is in the best interest of the organization to optimize fundraising potential. Review collected by and hosted on G2.com.

What would be beneficial for the team that works in the challenge groups is to have more situational awareness with participant posts and inquiries. At times, the organization has needed to step in with responses that do not specifically meet the needs of participants. Review collected by and hosted on G2.com.

GoodUnited has some of the best people working with them. They are attentive to your every need, willing to answer any question, and always happy to try new things. They are on the pulse of best practices and will always keep you informed of new opportunities. Review collected by and hosted on G2.com.

I think the only negative thing about GoodUnited is occasional tech support needs. Sometimes the chat features on Facebook don't always work, and getting a remedy takes time, but I am thankful they've always been responsive and worked as quickly as possible to fix any issue. GoodUnited is also implementing new systems to make this a problem of the past, which is very exciting. Review collected by and hosted on G2.com.

GoodUnited allows us to be in the drivers seat of our Facebook Fundraising campaigns. We are able to reach and interact with our constiuants in ways that they want to be reached. Review collected by and hosted on G2.com.

No dislikes at the moment! We are most excited to see how we can utilize features like the data reporting. Looking forward to getting a full picture of the donor experience. Review collected by and hosted on G2.com.

Our team loves working with GoodUnited. They are super attentive to us as clients and always come up with great, creative ideas. Our Facebook Challenges program has become such an important channel for us thanks to their help! Review collected by and hosted on G2.com.

I don't have much to say about them that is negative -- we are really grateful for their partnership. The only thing that I can think of that I would change is something super specific that we have never actually asked them for! Review collected by and hosted on G2.com.

We've struggled with individual giving for a while.

Low and behold, our next donor was always a current follower.

Until GoodUnited, we haven't had an opportunity to monetize the communities we've built.

GoodUnited opens up Facebook as an area of untapped revenue growth for us. Review collected by and hosted on G2.com.

It was hard to explain the problem and opportunity to our team.

GoodUnited is truly a first-of-its-kind solution and as such, we needed to spend a bit more time truly understanding the capabilities that GoodUnited brings to the table. Review collected by and hosted on G2.com.

Before GoodUnited, we didn't have a way to understand who our supporter base was, and it was near impossible for us to connect names to donations in an easy, repeatable way.

If you have ever dealt with manually sorting transaction reports from Facebook, you know what I mean.

Once we started working with GoodUnited, we fully realized the untouched goldmine of supporters for our mission that we had spent years building up on Facebook.

We were able to use Messenger to interact with our social community in ways that email was just not cutting it anymore. Review collected by and hosted on G2.com.

Not really a dislike about GoodUnited, but the nonprofit I support is itching to get into other social media platforms to explore - we understand that it is limited, to a large extent, to the reporting and actual fundraising tools that each platform develops Review collected by and hosted on G2.com.

Good United allows us to thank thousands of fundraiser hosts at scale and to collect valuable donor info to continue stewarding hosts for the future. GoodUnited looks for ways to expand their offerings in order to keep up with the changing social media landscape. They are innovative partners. Review collected by and hosted on G2.com.

As to be expected in working with any startup tech company, there have been some growing pains. Staff turnover and advancements led to some setbacks in project management, but it has improved. Review collected by and hosted on G2.com.

GoodUnited completely changed the strategic direction of our non-profit. The platform allowed us to raise capital more effectively and steward long-term donor relationships. The GoodUnited tool is a must-have for any non-profit -- large or small. Review collected by and hosted on G2.com.

GoodUnited is superior to any other platform on the market. We only wish their services were on every channel, though we're told it is coming soon and we are very excited about it! Review collected by and hosted on G2.com.