Show rating breakdown
Save to My Lists
Claimed
Claimed

Goodays (ex Critizr) Reviews & Product Details

Céline L.
CL
Responsable Relation Client
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Goodays (ex Critizr)?

The user interface is really simple to use and user friendly. Relationship with the team are both pleasant and really efficient. The solution is easy to implement. It quickly create a real discussion with the customers. Review collected by and hosted on G2.com.

What do you dislike about Goodays (ex Critizr)?

… i am afraid there is not much to dislike. Review collected by and hosted on G2.com.

What problems is Goodays (ex Critizr) solving and how is that benefiting you?

We learn a lot about our Customer expectations, about what they like or dislike. We can find a solution to a problem that a customer face when he was in store.

The Critiz'r solution help us to spread easily Customer feed back to the staff and to orientate everyone on Customer centricity. Review collected by and hosted on G2.com.

Goodays (ex Critizr) Overview

What is Goodays (ex Critizr)?

Goodays (formerly Critizr) is Europe's leading Customer Interaction Management Platform. Founded in 2012, our vision is to make commerce better for everyone - for merchants and customers. We tackle one human interaction at a time, at scale, without losing that welcomed personal touch. The Goodays Customer Interaction Management platform makes it easier to have personalised conversations at scale. It's used in 32 countries by over 150 of Europe's biggest companies, including Carrefour, New Look, Monoprix, Domino's and Jules. Giving over 70,000 business locations, CX and insights professionals the tools they need to thrive in their roles, deliver better customer experience, increase NPS, improve customer satisfaction, drive loyalty and recapture previously unsatisfied customers. We ensure that you can spark real connections and engage in better, deeper and more frequent interactions with everyone while keeping things simple so that you can focus on actioning the metrics that truly matter.

Goodays (ex Critizr) Details
Languages Supported
German, English, French
Show LessShow More
Product Description

Goodays (ex Critizr) provides a platform designed to make it easier for consumers to provide feedback at the point of sale.


Seller Details
Seller
Critizr
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®

HM
Overview Provided by:

Recent Goodays (ex Critizr) Reviews

Céline L.
CL
Céline L.Enterprise (> 1000 emp.)
5.0 out of 5
"feed back on 18 months of partnership"
The user interface is really simple to use and user friendly. Relationship with the team are both pleasant and really efficient. The solution is ea...
CL
Camille L.Enterprise (> 1000 emp.)
5.0 out of 5
"Excellent tool to measure our effectiveness"
Critizr is very easy to use, the support team is available and responsive. In addition, thanks to its intuitive and practical back office, our ope...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Goodays (ex Critizr) Media

Answer a few questions to help the Goodays (ex Critizr) community
Have you used Goodays (ex Critizr) before?
Yes

1 out of 2 Total Reviews for Goodays (ex Critizr)

5.0 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
G2 reviews are authentic and verified.
CL
Editorial, Social Media and Customer Satisfaction Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Goodays (ex Critizr)?

Critizr is very easy to use, the support team is available and responsive.

In addition, thanks to its intuitive and practical back office, our operational teams quickly took over the solution. Barely a few months after it was set up, they had completely adopted it! Review collected by and hosted on G2.com.

What do you dislike about Goodays (ex Critizr)?

I have no criticism to make on the Critizr tool. When we encounter a problem, the support team is mobilized to bring us the solution as soon as possible so I am very satisfied. Review collected by and hosted on G2.com.

What problems is Goodays (ex Critizr) solving and how is that benefiting you?

In our business, we need to open a permanent dialogue with our customers; Critizr has responded to this problem.

In addition, this tool allows us to take the daily temperature of our network, to know our strengths and especially our weaknesses in order to implement actions that will further improve the quality of our services.

Finally, it is very motivating for our operational teams to see the many positive reviews from their customers; it's a real booster of efficiency in everyday life! Review collected by and hosted on G2.com.

There are not enough reviews of Goodays (ex Critizr) for G2 to provide buying insight. Below are some alternatives with more reviews:

1
AskNicely Logo
AskNicely
4.7
(995)
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.
2
Qualtrics Customer Experience Logo
Qualtrics Customer Experience
4.3
(733)
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
3
Birdeye Logo
Birdeye
4.7
(3,149)
Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
4
Qualtrics Strategy & Research (formerly CoreXM) Logo
Qualtrics Strategy & Research (formerly CoreXM)
4.4
(2,953)
Get the data you need to make the most important decisions. From product, pricing, market segmentation, or brand tracking, Qualtrics CoreXM is the gold standard in experience management. Qualtrics combines powerful features like 100+ question types and robust logic with ease of use to make research easier than ever.
5
Reputation Logo
Reputation
4.6
(2,343)
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.
6
SurveySparrow Logo
SurveySparrow
4.4
(2,013)
SurveySparrow is designed to enable users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.
7
Gainsight Customer Success Logo
Gainsight Customer Success
4.5
(1,565)
Gainsight CS is a complete Customer Success Platform.
8
ChurnZero Logo
ChurnZero
4.7
(1,357)
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.
9
Totango Logo
Totango
4.3
(1,040)
Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.
10
UserTesting Logo
UserTesting
4.5
(748)
UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. 75 of the Fortune 100 companies rely on UserTesting to create insanely great customer experiences.
Show More