Glyphic Reviews & Product Details

I like that Glyphic's AI works exceptionally well, extracting really valuable insights from all of our team's calls. It can drill down deeply and look across hundreds or thousands of calls to understand insights and match them with world events. The strong coaching and automation features help reps, like prepping call sheets, which saves tons of time across all sales teams. Glyphic also automatically looks at our team's calendars and helps reps prep calls by reviewing historical information such as prior calls, emails, and other insights. This automation saves reps time and helps streamline their process. Additionally, Glyphic works with our Salesforce CRM and integrates with systems like Slack and Outreach to pull information and insights. The initial setup was very easy. Review collected by and hosted on G2.com.

I think there's some newer features that they've released that can be a little bit buggy, especially the ones in beta like the agents. Review collected by and hosted on G2.com.

I like the speed of the call analysis on Glyphic, which really stands out. The trainability of the platform means we get good results, and I also find the ability to create and save agents really valuable for new problems we're trying to solve. It allows me to respond quickly with follow-ups on calls, catch anything I might have missed during a call, and address it. The agents are great for finding information across the team that might otherwise take a long time to find. Review collected by and hosted on G2.com.

I think the new agents interface could do with some UI work. The saved agents don't feel as intuitive to use as the rest of the platform. Review collected by and hosted on G2.com.

I love the AI automation built into Glyphic, which we've linked with our CRM system, HubSpot. It automates processes and provides insights into the medic qualification framework, helping show captured pain points and decision-making processes. This is particularly useful as a sales leader when reviewing deals, allowing me to focus on important areas without sifting through lots of information, saving time. I also love that it records our calls, which is great for training purposes. I can point new starters to specific calls that demonstrate the skills we're developing. It's a real time saver and helps maximize focus on critical areas. Review collected by and hosted on G2.com.

I think nothing specifically. There are a few kind of, as always, with the setup process, there's a few things that perhaps don't link as well as we would want them to some of the other platforms we use, but that's as much about us as it is about Glyphic. Review collected by and hosted on G2.com.

I use Glyphic to record all of our meetings and fetch data from Hubspot, which helps with coaching and analyzing churn signals. I like that it gives better control over our data and that I don't have to look through all material; I just prompt it, and Glyphic takes care of collecting and analyzing the data for us. The AI functionality is a standout feature for me, as it allows me to be very specific about the kind of analytics I want and provides it easily on a global level. Everything about Glyphic has changed our work drastically for the better. The initial setup was super easy, which I also appreciate. Review collected by and hosted on G2.com.

The history of chats. It would be better if the floating window (when you pull up a chat) would stay or if you would have that in a separate tab. So it would be easy to work on a prompt and improve it to improve the output. Review collected by and hosted on G2.com.

Glyphic is incredibly easy to use. We achieved 100% adoption across the sales team, and it’s now widely used throughout the business to drive everything from product decisions to marketing campaigns to sales coaching.

We've achieved 100% seller adoption because it saved sellers time almost immediately - we've saved each seller around 17 hours per month through reduced time spent on CRM admin, email follow-up, and meeting prep.

Simple workflows like creating emails and automating CRM admin took virtually no time to set up. The CRM integration was very easy and has eliminated virtually all Deal admin.

The sales coaching aspect is a game changer - sales directors can use either the scorecards or the agents to get deep and broad understanding of individual rep performance, and can then coach accordingly.

The performance is great, with calls being processed almost immediately, with the transcript then ready to be used.

The price point is unbeatable, especially given the value our whole company derives from it.

The support is great. We have very few issues with that require support, and when we do their team is responsive on slack or we jump a a call to address the issue.

We’re heavy users of the AI Agents, as they enable our salespeople to have much more effective customer conversations. It has significantly improved our sales workflow overall allowing our sales reps to have more and better conversations with customers. Even new hires with little industry experience can have high-quality conversations within just a few weeks of joining as they have access to the collective intelligence of the entire sales team.

Perhaps the most pleasing thing of all is its organic adoption. People across the business tell me each week how they found a new use case for Glyphic, and how they're making decisions accordingly. Review collected by and hosted on G2.com.

Glyphic would benefit from a few more native integrations outside of CRMs and slack. For example we would like to send Glyphic data to our customer success platform. Review collected by and hosted on G2.com.

I like how Glyphic is super simple to use and is effective from day one with its plug-in and play functionality. Being able to have excellent insights on how the team performs on calls is particularly valuable, especially when I'm time-pressed as a sales leader. I appreciate the ability to identify risks and challenges within specific deals and gain insights from customer interactions and prospect inquiries. The conversational AI is also a highlight for me because it allows me to ask about specific deals and get insights from our customer conversations Review collected by and hosted on G2.com.

The insights are quite long to set up. It would be good to be able to have insights that are there ready to pick from. Review collected by and hosted on G2.com.

The Ask Glyphic feature is a game-changer. It lets me ask specific questions about customers, prospects or calls and get intelligent, relevant answers instantly. While Glyphic is primarily sales-focused, we've found it incredibly valuable for our CS and Implementation teams too. It makes creating handover documentation and scoping calls effortless. The Salesforce integration is probably my favourite features, it automatically populates fields with insights from calls, saving our sales team hours of manual data entry every week. And the Glyphic Agent takes it even further. I use it fro everything from creating training documentation and support articles to understanding revenue trends and even prospecting research. Setup was refreshingly simple, users login, connect their tools and they're up and running. I recommend Glyphic to anyone looking for a powerful conversation intelligence platform. Review collected by and hosted on G2.com.

I'd love to see Glyphic expand its focus to better service customer success and delivery teams, not just sales. Some UI tweaks and deeper integration with Salesforce custom objects would be great additions. We'd also like to integrate with Apollo. Right now it doesn't pull in Apollo calls, which would be a nice enhancement. Review collected by and hosted on G2.com.

I really like Glyphic's AI-first approach. The whole tool being AI makes it incredibly easy to use, and it basically offers instant time to value. What I really appreciate is the ease of use; the AI understands what I want and need, allowing me to operate it by simply telling it what I want to do. The initial setup was super easy, and we were up and running within a week. Review collected by and hosted on G2.com.

The speed of updates and releases is sometimes hard to keep up with, if that can even be a problem. Review collected by and hosted on G2.com.

Glyphic is a truly intelligent sales tool that has become an essential part of my workflow. I use it together with our Digital Sales Room at GetAccept (the integration between the two works seamlessly).

It records my meetings and automatically syncs key insights to HubSpot — including smart meeting notes and real-time updates to MEDDPICC scores. This ensures consistent deal qualification and saves me hours every week.

Glyphic also makes it incredibly easy to tailor customer-facing content based on what’s discussed in calls, which helps drive relevance and engagement throughout the sales process. Review collected by and hosted on G2.com.

Honestly i cant say anything negative, it just works and it gets better for every week, Review collected by and hosted on G2.com.

Glyphic is so much more than a meeting recorder and notetaker. It is a team member with perfect recall who can answer any question you have about what happened in the meeting. It can summarize months of conversations into key themes and requirements.

It also has the ability to provide coaching feedback. As a newer team member, I've greatly benefited from the feedback Glyphic provides. It has enabled me to be more effective at my job, because I can ask my AI friend Glyphic to tell me where I could have been more clear, or better highlighted value. I use Glyphic everyday at work, and do not know what I would do without it. Review collected by and hosted on G2.com.

1. Lack of a public-facing API to easily integrate with other tools

2. Transcript downloads do not include the meeting date or time in the header or body. Ideally, this would be in the header along with the meeting title. Review collected by and hosted on G2.com.