Video Reviews
Gladly is the best to work with
Glady is amazing
984 Gladly Reviews
Overall Review Sentiment for Gladly
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I like the ease of use with gladly and how you can make tasks to go back and follow up with customers. It makes it easy to give a 6-star experience to our customers. Review collected by and hosted on G2.com.
Sometimes if there is connection issues, it will say I had a missed call. Review collected by and hosted on G2.com.
AI automation and fair distribution of tasks/tickets Review collected by and hosted on G2.com.
I just wish it can be opened in multiple tabs and just choose a specific tab where to assist customers via chat/sms Review collected by and hosted on G2.com.
How user friendly is, but also the amount of information an resources that can be storage to do our work better and be more efficient.
I use it every day for my responses but also I use the information we have as we call them gladly answers to provide a better customer support to our customers. Review collected by and hosted on G2.com.
Sometimes when you are in emails and a customer reaches via chat or SMS, it doesn't redirect to the correct box and remains in email, so this can cause a delay in our responses for the customer, also, sometimes rule redirects an interaction to the incorrect box. Review collected by and hosted on G2.com.
The team is wonderful to work with, and they are consistently innovating and investing in thier product. Review collected by and hosted on G2.com.
The knowledgebase is not easy to work with. Little formatting options, can't enforce audiences to ensure that agents are using the right one, and if you have to bounce between customers while working the KB isn't dynamic. Review collected by and hosted on G2.com.
The upside of using Gladly is an automatized platform where your team can manage calls, emails, and SMS/texts, at the same time. Another great benefit is the use of AI, in which minor tasks can be done automatically without the intervention of a human, making it easier for everyone in the company. Review collected by and hosted on G2.com.
Something I dislike about gladly is the organization of the app, without really accurate and verified training it will be hard for someone to learn by themselves, however, this is a minor thing since companies assign someone to teach it. Another thing is that the training environment is not capable of teaching much, as it is very limited. Review collected by and hosted on G2.com.
I like how everything is easy to navigate and the UI is great. Review collected by and hosted on G2.com.
Honestly there aren't many things I dislike about gladly. The ability to have everything in one place is a great thing and it is very simple to navigate. Review collected by and hosted on G2.com.
Up to now I love that you can take or decide to take either calls, chats or emails, it provides me with more information from the Customer and what she previously had said, it helps me help them better. Review collected by and hosted on G2.com.
When it locks me out all of a sudden, it grabs more than one link to link the clients when they call from multiple places and sometimes while on call it takes us to their chat so it's difficult to assist them 2 times at the same time. Review collected by and hosted on G2.com.
Gladly is quite good looking, the information is neat and tidy and most useful information can be accessed quite easily. Customer's conversations and profiles are super easy to navigate. It is also a quite versatile that allows connections with many apps and other platfrms which makes easier accessing information. Review collected by and hosted on G2.com.
After about a year using Gladly now, I had to find a way to force dark mode on it. Staring at white screens all day is tiring, and Gladly could benefit from a dark mode option. There are also a few possible glitches, of unexplained feaures when writing and typing in different sections. Gladly plays with the spacing, size of the letters and other formatting options. I haven't still figured out a way to prevent it or to use those changed in the event they are a feature and not an error. It also has some loading problems, and conversations are sometimes stuck on the left panel, even after the conversation is closed. Other times a coversation isn'0t shown on the left panel. REloading updates these and makes themo go away or appear, but it's not very efficient. Review collected by and hosted on G2.com.
