It’s so easy to document all of your project work. You also don’t need to worry about syncing with GitHub—your progress is always safe. The support team is very helpful, and deploying the site is smooth as well. The AI tasks are really useful for formatting and designing your documents. The price is affordable, too. Review collected by and hosted on G2.com.

While GitBook is a powerhouse for documentation, it isn’t without its share of frustrations. A major drawback is the pricing structure, which can feel steep for small teams or individual creators, especially when you compare it with free, open-source alternatives.

Another pain point is the shift away from a markdown-centric workflow toward a more proprietary, block-based editor. That change has alienated some developers who prefer full control over their source files and a more transparent editing process. On top of that, GitHub-to-GitBook synchronization can be finicky at times, resulting in merge conflicts or formatting discrepancies that end up requiring manual cleanup. Finally, if you need deep UI customization, the current theming limitations can feel restrictive. Review collected by and hosted on G2.com.

I like that GitBook provides clean, professional documentation, which makes it easy for readers to go through. I also appreciate the version history feature. Additionally, GitBook was fairly easy to navigate, with a clean structure and easy navigation. Review collected by and hosted on G2.com.

GitBook was really clunky when it came to collaborating simultaneously on something. It didn't work very well with multiple people at the same time, which was kind of frustrating. While one person working on it was no problem, it could get a little frustrating with two or more people at the same time. Review collected by and hosted on G2.com.

I use GitBook for documentation for clients to use our tools. It allows us to lay out our documentation neatly without having to do heavy backend code. I like the content management system and the ability to link and manipulate how pages are grouped and collected together. The initial setup was pretty easy. Review collected by and hosted on G2.com.

Pricing can be expensive and customization can be limited if you want to go beyond basic documentation. Review collected by and hosted on G2.com.

how nice the guides we create in it look. the collaboration aspect. and its technical support Review collected by and hosted on G2.com.

some technical limitations like restricting use of MCPs in our own AI apps Review collected by and hosted on G2.com.

I could upload a website completely free. Setting up and editing the website is extremely easy and intuitive, and best of all, I received very fast and helpful response by the team.

Natasza was so eager to help. She's the best! Review collected by and hosted on G2.com.

Its a little bit unclear and messy right now when it comes to their plans. It seems like you have to ask for permission for the community plan, which is simply what Gitbooks would claim is for free anyways. I'm not sure why they need you to make a formal request for something like this, but the team answered me really fast and approved my application to the community plan so it wasn't really a big problem. Review collected by and hosted on G2.com.

GitBook is easy to use, looks clean, and makes it simple to organize and maintain documentation. Review collected by and hosted on G2.com.

There is not much to dislike, though some advanced customization options can feel a little limited. Review collected by and hosted on G2.com.

This is the best API documentation tool I’ve ever used. Review collected by and hosted on G2.com.

Honestly, nothing in particular. The editor mode could be a bit better, but it’s no big deal. Review collected by and hosted on G2.com.

What I find most helpful is being able to create how-to guides for students and for people who use NGO services. Review collected by and hosted on G2.com.

Nothing so far—everything seems to be perfect. I find it very useful. Review collected by and hosted on G2.com.

Gitbook is very cool way to keep and share documents Review collected by and hosted on G2.com.

Nothing really, is user friendly and works well Review collected by and hosted on G2.com.

GitBook is incredibly user-friendly and intuitive, making it easy to organize, structure, and share content with both internal teams and external stakeholders. The clean interface, collaborative features, and seamless publishing process allow us to maintain professional documentation without needing advanced technical knowledge. It’s also very flexible and scales well as our projects grow. Review collected by and hosted on G2.com.

There’s not much to dislike, but maybe more advanced formatting options would make it even better. Review collected by and hosted on G2.com.