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4.9 out of 5
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Overall Review Sentiment for Gist
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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MB
Mark B.
Digital Marketing Specialist
Marketing and Advertising
Small-Business(50 or fewer emp.)
What do you like best about Gist?
Gist brings together all the pieces to create a marketing automation funnel, customer support and CRM for businesses that sell their products or services. Review collected by and hosted on G2.com.
What do you dislike about Gist?
Not much to dislike here. My minor gripe would be the UI of the calendar for scheduling meetings. But that is probably just personal preference. Review collected by and hosted on G2.com.
PK
Pradeep K.
Small-Business(50 or fewer emp.)
What do you like best about Gist?
The platform itself is easy to use, and more affordable when comparing to its competitors. We can have a live chat, email marketing, chatbots, forms on all on a one platform, crazy, right? It does everything for us, from customer support to marketing. And it is good to have all these options under the same platform, so we don't have to login to other platforms for different use cases. Review collected by and hosted on G2.com.
What do you dislike about Gist?
The animations of the Chatbox could improved much, the animations are not good at the moment, also the widget is not working on some scenarios, which have reported by our users. Review collected by and hosted on G2.com.
MC
Mohammed C.
Founder
Small-Business(50 or fewer emp.)
What do you like best about Gist?
Great platform, the Ai "Emma" bot is a great new feature, the knowledge base is one of the top options in terms of designs & capabilities, if not the best! Highly recommend it for any startup or business! Review collected by and hosted on G2.com.
What do you dislike about Gist?
Probably the inbox feature could be improved more. but it's still a nice alternative to many many other softwares, so maybe few other tweaks or improvement could make it the best platform for support teams. but over all still great Review collected by and hosted on G2.com.
AE
Albert E.
Small-Business(50 or fewer emp.)
What do you like best about Gist?
Big Umbrella towards the service yet its considered to be a good platform with a general backbone in the system and the entire services given to customers through gist Review collected by and hosted on G2.com.
What do you dislike about Gist?
A bit complicated at first with multiple options towards new users that might be too much at first. moreover the default interface might be a bit complicated for new users Review collected by and hosted on G2.com.
RG
Richard G.
Small-Business(50 or fewer emp.)
What do you like best about Gist?
I have had this tool for several years now and can say that it is now becoming a mature product, its feature rich, works exceedingly well, and the support has always been responsive.
They have recently gone above and beyond to investigate an issue with some html code that originated in a different company so a big thanks to the dev team there too
I'm very happy with Gist and it's visual workflow feature and as a small business owner i'm more than happy with this product Review collected by and hosted on G2.com.
What do you dislike about Gist?
The only frustration I care to voice has been the learning curve. There's room for improvement on the intuitiveness, but once you are over the learning hurdle it becomes significantly easier to navigate and understand Review collected by and hosted on G2.com.
IA
Isaac A.
Customer Service Representative / Teller
Enterprise(> 1000 emp.)
What do you like best about Gist?
1. The software provides a unified inbox for centralized customer communication, streamlining interactions.
2. Analytics and reporting tools provide valuable insights into customer interactions and team performance.
3. GIST offers a comprehensive feature set for effective customer support.
4. Automation and chatbot functionality save time by handling routine tasks and inquiries.
5. The knowledge base empowers customers with self-service options, reducing support ticket volume. Review collected by and hosted on G2.com.
What do you dislike about Gist?
1. Customization of the software may require technical expertise or support assistance.
2. Some users may find that the available support resources and documentation could be more comprehensive.
3. The pricing structure of GIST may not be suitable for all budgets.
4. There may be a learning curve during the initial adoption of GIST.
Integration limitations might arise with specific systems or software used by businesses. Review collected by and hosted on G2.com.
TC
Tito C.
graphic design and teacher
Small-Business(50 or fewer emp.)
What do you like best about Gist?
Easy to use, really powerfull tools to offer support to all my visitors. It solves my problems to offer support to my visitors when they on my site and blog and I help them to find the content they need. For me has been a life changer because is easy to be in contact and the messenger is compatible for desktop, tablets and mobile devices. Review collected by and hosted on G2.com.
What do you dislike about Gist?
Some features are difficult to find and sometimes tkes some time to undersantad where the function is. But they have a comprehensive and well documented knowledge base so it's easier to find what I need, everythign is organized by topics and with clear instructions.
They also an amazing support team ready to help, they answer fast and ahve the solution ready for you, they even will do the procees for you if its possible so you just have to seat and wait while they fix it for you. Review collected by and hosted on G2.com.
TA
Titouan A.
ceo
Small-Business(50 or fewer emp.)
What do you like best about Gist?
GetGist boasts an intuitive and user-friendly interface, making it a breeze for both support agents and customers to navigate. The chatbot setup process is straightforward, enabling businesses to quickly integrate the tool into their websites or applications without extensive technical knowledge. Review collected by and hosted on G2.com.
What do you dislike about Gist?
Learning Curve for Advanced Features: While GetGist's interface is generally user-friendly, users who want to leverage the more advanced features and capabilities of the platform may encounter a learning curve. Review collected by and hosted on G2.com.
JT
James T.
Mid-Market(51-1000 emp.)
What do you like best about Gist?
The chat bot is so easy to use. Also, avaialbe to all on all packages. Review collected by and hosted on G2.com.
What do you dislike about Gist?
GIST menus are a little bit difficult to navigate, especially the bot menus. Sometimes I get a little lost when trying to find the BOT that I created. Review collected by and hosted on G2.com.
WM
william m.
Production Manager
Small-Business(50 or fewer emp.)
What do you like best about Gist?
Simplicity of use, great tutorials (we learned so much about emails) and top-notch deliverability. Anyone on our team can utilize it without extensive training Review collected by and hosted on G2.com.
What do you dislike about Gist?
i would say it was a lack of sales pipeline, but that has now been added and is in beta, so we have brought that into our system. It now does everything we wanted. Review collected by and hosted on G2.com.
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