Gist Reviews & Product Details - Page 5

I use Gist mainly for chat support and knowledge base Review collected by and hosted on G2.com.

I would love to see a more friendly support team.

Dark mode colors are awful, you should improve them! Review collected by and hosted on G2.com.

I've been an Intercom user for 3 years and finally got tired of their slow support and ridiculously high prices. I found one of my vendors using Gist and made the switch. I have been very pleased with the platform. The features are very comparable to Intercom and some even better. I love how easy it is to add custom fields and create contact segments. Plus it does a great job of tracking page views of my users so I can see where they have been in my app.

Moving from Intercom was easy - I was able to export all my contacts, import and remap to Gist fields. The customer service has been great - they usually reply in a couple of hours and have been very helpful. Review collected by and hosted on G2.com.

Some of the documentation is not very clear and seems to be missing some key elements for implementation. But, there is a ton of support docs, which is great. Not much else I have run into. Review collected by and hosted on G2.com.

Advanced marketing and automation tools make onboarding and customer success flows incredibly simple and intuitive. Review collected by and hosted on G2.com.

None of it so far! Gist seem to have it pretty much nailed!

The 'form' functionality seems a little basic. Currently this works for newsletter type forms, whereas it would be great to have an embeddable form, which has custom fields and info (basically, a contact type form) - this could then come through as a message / chat.

The outbound email facility is handy, but it would be good to see replies just come directly to the message list, rather than a direct reply to the mailbox (outside of gist) Review collected by and hosted on G2.com.

the most thing i like about Gist is LiveChat widget it looks very modern style on desktop & good on mobile also

live agent icons looks good too

the ability to upload files is good too

I like they have chatbot support & knowledge area for articles & info before starting chat Review collected by and hosted on G2.com.

i hope they develop applications for multi-devices

I hope they get better pricing with more discount offers for all in one plan

I hope they develop the cart abandoned integration with woocommerce Review collected by and hosted on G2.com.

I list my favorites:

It provides cool features

Its friendly and responsible team members

Easy to integrate with our project Review collected by and hosted on G2.com.

It is not a dislike and just a suggestion. Maybe it is active now, but I didn't find them. It is excellent and helpful that there were some tutorials about configuring it in different projects. Review collected by and hosted on G2.com.

Few things

- Easy to understand UI

- Email customizations

- Mutliple filters optios to create different customer segments

- Efficient chat bot Review collected by and hosted on G2.com.

- Nothing much

- Would be good to have video/GIF embed in the braodcast email

- Also would be good if we can send email to people outside of the segment Review collected by and hosted on G2.com.

Trial emails and customer support messenger with behavioral targeted emails and messages. Review collected by and hosted on G2.com.

Occasional bugs, but they are usually fixed fast by customer support. Review collected by and hosted on G2.com.

Fair usage policy. Easy interface and easy learning curve for the software! Review collected by and hosted on G2.com.

I wish there was an option for early-stage startups! Cost can skyrocketed if you have leads inquiring all over the place. Review collected by and hosted on G2.com.

I’ve been a fan of Gist (formely Convertfox) since after they launched their product. Since then, the product has developed with updates and new features being rolled out to assist business owners.

The fact that it’s an all-in-one marketing automation platform is where it demonstrates its value. It incorporates:

• Automations based on events

• Email automation

• Live chat & bots

• Scheduling

• Help desk/ knowledge base

• Forms

• Tracking

• Plenty of integrations

The platform essentially saves you connected different apps via APIs as it’s an all in one where contact data is updated along the way, from lead to customer. Review collected by and hosted on G2.com.

Gist are constantly improving and listening to customer feedback which is great, but sometimes it does take time to implement. This is to be expected though from any company especially when there’s many users wanting all types of integrations and features added. Review collected by and hosted on G2.com.

I am very pleased with features like snooze, it's really useful to clear up the workspace a bit. Also great is that you can so very easily edit chats even after they are sent, or reopen them after they are closed. Review collected by and hosted on G2.com.

Nothing necessarily in particular, but every workflow tool can always improve, in my opinion on allocating resources well in the back-end so that everything works fast and smooth, and on the front-end I prefer touches of minimalism and simplicity. Review collected by and hosted on G2.com.