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Their customer support has been exceptional always provide efficient assistance. The only thing that could be improved is the trial period. Review collected by and hosted on G2.com.
Giosg could benefit from incorporating features like CRM integration and customizable chatbots. More customization options for chat widgets will help align with our brand identity. Review collected by and hosted on G2.com.
10 out of 11 Total Reviews for Giosg
Overall Review Sentiment for Giosg
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Integrates well with our today's systems hence improving our sales with quick and efficient money transfers. It's less costly with presence of simple and customisable features. Configuration is simple and less time consuming. Review collected by and hosted on G2.com.
In our today's world, Giosg confirms to fit in helping managing sales. Nothing to dislike at the moment. Review collected by and hosted on G2.com.
One of the easiest live chat system to deploy and use, at least in my own experience. Easy to modify and create new bots. Review collected by and hosted on G2.com.
Our use is limited to live chat and chatbots, and that is handled to our need. Review collected by and hosted on G2.com.
It's really easy for our support agents to use, the user interface for managing multiple chats is easy and clear. I like that you can make more advanced styling to your chat windows with CSS. The interaction designer (the site where you build your bots) is also nicely designed and you can easily use it without too thorough training or so, pretty self-explanatory and allows you to go very creative! Giosg has also a very customer-centric approach what comes to their customer support, our Customer Success Manager is amazing and whenever we've needed event instant help, we've gotten support straight away! Review collected by and hosted on G2.com.
Two things:
1) Data is quite hard to access, getting an overall view on the bot + chat performance is hard to retrieve. Requires a lot of clicks. Also, we're using this solution only for customer support so seeing e.g. sales/marketing-related KPIs/datapoints is not the most relevant for us. More customization on this would be great! 2)
2) Interaction designer would allow us to set default rules for e.g. bot window sizes/fonts/etc. When we have more than 10+ chat windows in one bot, making sure that all templates/titles, etc. are in the same place as the previous ones take a lot of time. Review collected by and hosted on G2.com.
Building integrations is easy and fast. Integrations can be easily customized to fit the brand. Good and efficient service in many ways. I highly recommend! Review collected by and hosted on G2.com.
Image scaling is sometimes tricky in Integration Builder. It would be a good feature to be able to crop images. Review collected by and hosted on G2.com.
Giosgin people are happy and professional Review collected by and hosted on G2.com.
Some development issues have progressed somewhat difficultly, for example, cookies, but they have been resolved. Review collected by and hosted on G2.com.
Moderni ja kehittyvä kokonaisuus, monipuoliset vaihtoehdot Review collected by and hosted on G2.com.
Olen joutunut välillä kysymään chatista apua raportointirajapintaan liittyen, ja vastaukset ovat olleet lähinnä linkkejä, jotka olen itsekin löytänyt, mutta jotka eivät ole auttaneet. Review collected by and hosted on G2.com.
The platform offers great features for online chat and interactions. Good support for integrations to multichannel customer service tools e.g. eeedo desk Review collected by and hosted on G2.com.
None at the moment. Also possible techical problems we have received quick support. Review collected by and hosted on G2.com.
I just used it for ten days trial.
So far it is good.
It will send daily report about statistics in all the websites that had been added in my giosg account.
Overall, it has very simple user interface, and for me it works well.
I can maintain several domain in this one account.
This tool also provide some features for me to customize the chat box for my website. It's great and very easy to use Review collected by and hosted on G2.com.
Unfortunately I think it has very short trial period for user to test the tools Review collected by and hosted on G2.com.
