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GetFeedback Reviews & Product Details

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GetFeedback Overview

What is GetFeedback?

GetFeedback is a flexible, easy-to-use customer experience (CX) solution that companies like Crocs, Deckers, Hibbett, Puma, and YETI use to capture feedback across all channels, analyze it for trends, and act on it quickly to improve the customer experience. BUILD: Start collecting real-time customer feedback in days, not months, by using our library of pre-built survey question types and templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and more. LISTEN: Increase response rates by surveying your customers at the right time and place across all digital channels—website, app, email, SMS, and chat. Streamline your feedback program with workflows that automate survey distribution and assign follow-up tasks. UNDERSTAND: Quickly spot customer insights and trends by seamlessly connecting your survey data with Salesforce data. Analyze feedback data in Salesforce Reports and Dashboards, map survey responses to any standard or custom object, and identify keywords and sentiment with Text Analytics. ACT: Close the loop on critical feedback as it happens by creating automated tasks that notify key stakeholders based on customer attributes, sentiment, and more. To learn more, visit us at www.getfeedback.com or request a personalized demo.

GetFeedback Details
Languages Supported
Danish, German, English, Finnish, French, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified)
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Product Description

GetFeedback enables you to easily create beautiful, mobile-friendly surveys that improve response rates. Use GetFeedback to measure and improve key customer experience metrics, like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and agent performance.

How do you position yourself against your competitors?

Businesses today are demanding a more elegant, branded, mobile-ready way to connect with customers, employees, and partners. GetFeedback surveys look pixel-perfect on any device, including phones, tablets, and browsers. That means higher response rates, better engagement, and an overall better impression of your brand.

For Salesforce users, GetFeedback also offers the most comprehensive survey integration on the market. Integrating with Salesforce empowers organizations to bring the feedback they receive right into their customer records, providing real-time actionable insight.


Seller Details
Year Founded
1999
HQ Location
San Mateo, CA
Twitter
@SurveyMonkey
43,706 Twitter followers
LinkedIn® Page
www.linkedin.com
1,441 employees on LinkedIn®
Description

SurveyMonkey is a global leader in online surveys and forms. Our fast, intuitive platform empowers people with the insights they need to make decisions quickly and confidently. We provide answers to more than 20 million questions every day, helping organizations of all sizes build products people love, create winning marketing strategies, delight their customers, and cultivate an engaged and happy workforce.


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Overview Provided by:

Recent GetFeedback Reviews

Mike M.
MM
Mike M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great customer experience solution with a beautiful UI!"
GetFeedback has been my go-to survey and data collection solution for years. I've used it for my day job, with my Salesforce user group, and for p...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"I love this site"
The factors that you can get different info on anything that you need to have feedback on
Verified User
U
Verified UserMid-Market (51-1000 emp.)
3.0 out of 5
"It's a ok survey platform"
I like that you can vary products and ideas. I like the look feel and ease of usage. I love getting feedback. Customer approval and satisfaction.
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GetFeedback Media

GetFeedback Demo - Easy-to-Use Survey Builder
Build beautiful, on-brand surveys in minutes.
GetFeedback Demo - Mobile-Friendly Surveys
Send mobile-friendly surveys that engage your customers on any device.
GetFeedback Demo - Email Surveys
Distribute surveys via email, on your website, in-app, or through any support channel.
GetFeedback Demo - Survey Reporting and Sharing
Understand your survey results at a glance with interactive summary reports.
GetFeedback Demo - Real-Time Customer Analytics
Monitor key metrics and spot trends with real-time analytics.
GetFeedback Demo - Salesforce Integration and Workflows
Save feedback directly to the Salesforce case and contact record to get visibility into every customer relationship.
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