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Genesys Cloud & AWS Lex-Kendra Blueprint Reviews & Product Details

Aditya K.
AK
Software Developer
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Genesys Cloud & AWS Lex-Kendra Blueprint?

It is very helpful in creating chatbots specially RAG model chat bots

Combining it with AWS lambda it was super beneficial and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Genesys Cloud & AWS Lex-Kendra Blueprint?

The documentation should be more simplified and the awarness of this must be explored more. Review collected by and hosted on G2.com.

What problems is Genesys Cloud & AWS Lex-Kendra Blueprint solving and how is that benefiting you?

Helpful in making chatbots by connecting with AWS lambda. Review collected by and hosted on G2.com.

Genesys Cloud & AWS Lex-Kendra Blueprint Overview

What is Genesys Cloud & AWS Lex-Kendra Blueprint?

Genesys and AWS have teamed up to deliver the next generation inbound IVR and chat experience. This joint solution enables businesses with context-aware and intent-driven conversational AI capability supported by Lex bots and Kendra search. With this solution, businesses can answer even more complex customer queries and increase the use of self-service channels without live agent assistance.

Genesys Cloud & AWS Lex-Kendra Blueprint Details
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Product Description

Genesys and AWS have teamed up to deliver the next generation inbound IVR and chat experience. This joint solution enables businesses with context-aware and intent-driven conversational AI capability supported by Lex bots and Kendra search. With this solution, businesses can answer even more complex customer queries and increase the use of self-service channels without live agent assistance.


Seller Details
Year Founded
2014
HQ Location
Kontich, BE
Twitter
@appfoundrybe
257 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®

Recent Genesys Cloud & AWS Lex-Kendra Blueprint Reviews

Aditya K.
AK
Aditya K.Mid-Market (51-1000 emp.)
5.0 out of 5
"AWS Lex-kendra review"
It is very helpful in creating chatbots specially RAG model chat bots Combining it with AWS lambda it was super beneficial and easy to use.
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