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Top 10 Gainsight Customer Success Alternatives & Competitors

By Gainsight Inc.
(1,552)4.5 out of 5

If you are considering Gainsight Customer Success, you may also want to investigate similar alternatives or competitors to find the best solution. Customer Success Software is a widely used technology, and many people are seeking powerful, time saving software solutions with playbooks, custom triggers, and surveys. Other important factors to consider when researching alternatives to Gainsight Customer Success include features and end users. The best overall Gainsight Customer Success alternative is ChurnZero. Other similar apps like Gainsight Customer Success are Totango, Custify, Planhat, and Vitally. Gainsight Customer Success alternatives can be found in Customer Success Software but may also be in Help Desk Software or Experience Management Software.

Best Paid & Free Alternatives to Gainsight Customer Success

  • ChurnZero
  • Totango
  • Custify
Show More

Top 10 Alternatives to Gainsight Customer Success Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Gainsight Customer Success stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Information Technology and Services, and Marketing and Advertising, and find the best product for your business.
    #1

  1. ChurnZero

    By ChurnZero
    (1,356)4.7 out of 5
    Optimized for quick response

    2. ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.

    Categories in common with Gainsight Customer Success:
    Get a quote

    Reviewers say compared to Gainsight Customer Success, ChurnZero is:

    Easier to admin
    Easier to set up
    Better at support
    See all ChurnZero reviews
    #2

  2. Totango

    By Totango
    (1,015)4.3 out of 5
    Optimized for quick response

    3. Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.

    Categories in common with Gainsight Customer Success:
    Get a quote

    Reviewers say compared to Gainsight Customer Success, Totango is:

    Easier to admin
    Easier to set up
    More usable
    See all Totango reviews
    #3

  3. Custify

    By Custify
    (384)4.6 out of 5

    4. Next-Generation Customer Success Software For B2B SaaS

    Categories in common with Gainsight Customer Success:

    Reviewers say compared to Gainsight Customer Success, Custify is:

    Easier to admin
    Easier to set up
    Better at support
    See all Custify reviews
    #4

  4. Planhat

    By Planhat
    (688)4.6 out of 5
    Optimized for quick response

    5. Connect customer data, get actionable insights and drive customer actions. Planhat is a beautiful and intuitive Customer Success Software for SaaS.

    Categories in common with Gainsight Customer Success:
    Get a quote

    Reviewers say compared to Gainsight Customer Success, Planhat is:

    Easier to admin
    Easier to set up
    Better at support
    See all Planhat reviews
    #5

  5. Vitally

    By Vitally
    (618)4.5 out of 5
    Optimized for quick response

    6. Vitally helps your B2B company ensure the right customers continuously use your product in the right way.

    Categories in common with Gainsight Customer Success:

    Reviewers say compared to Gainsight Customer Success, Vitally is:

    Easier to admin
    Easier to set up
    More usable
    See all Vitally reviews
    #6

  6. Catalyst

    By Totango
    (593)4.6 out of 5

    7. Catalyst is a powerful and intuitive Customer Growth Platform that empowers teams to drive revenue growth by centralizing siloed customer data, delivering clear insights into customer health, and aligning actions with customer objectives.

    Categories in common with Gainsight Customer Success:
    Get a quote

    Reviewers say compared to Gainsight Customer Success, Catalyst is:

    Easier to set up
    Easier to admin
    More usable
    See all Catalyst reviews
    #7

  7. ClientSuccess

    By ClientSuccess
    (422)4.4 out of 5

    8. ClientSuccess is revolutionizing SaaS management, growth, and retention with it's Customer Success Management Platform

    Categories in common with Gainsight Customer Success:

    Reviewers say compared to Gainsight Customer Success, ClientSuccess is:

    Easier to admin
    Easier to set up
    More usable
    See all ClientSuccess reviews
    #8

  8. Salesforce Service Cloud

    By Salesforce
    (5,606)4.4 out of 5
    Optimized for quick response

    9. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Gainsight Customer Success:

    Reviewers say compared to Gainsight Customer Success, Salesforce Service Cloud is:

    Easier to set up
    Easier to admin
    More usable
    See all Salesforce Service Cloud reviews
    #9

  9. Qualtrics Customer Experience

    By Qualtrics
    (548)4.4 out of 5
    Optimized for quick response

    10. With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.

    Categories in common with Gainsight Customer Success:
    Get a quote

    Reviewers say compared to Gainsight Customer Success, Qualtrics Customer Experience is:

    Slower to reach roi
    Easier to set up
    Easier to admin
    See all Qualtrics Customer Experience reviews
    #10

  10. CustomerSuccessBox

    By CustomerSuccessBox
    (134)4.5 out of 5

    11. CustomerSuccessBox is an actionable customer success platform for B2B SaaS companies.

    Categories in common with Gainsight Customer Success:

    Reviewers say compared to Gainsight Customer Success, CustomerSuccessBox is:

    Easier to admin
    Easier to set up
    Better at support
    See all CustomerSuccessBox reviews

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