FundRazr Pros and Cons

Parents and sponsors were able to access and donate without difficulty Review collected by and hosted on G2.com.

it doesn't take apple pay which would help Review collected by and hosted on G2.com.

Fundrazr is a super user-friendly platform for both the organization and the customer. The site is professional in appearance and very simply to navigate. The value is incredible. Review collected by and hosted on G2.com.

I cannot think of anything I dislike about Fundrazr. They have been incredibly responsive to any of my questions/suggestions. Review collected by and hosted on G2.com.

The aspect of FundRazr that I appreciate the most is the responsiveness of their support team to requests. I mentioned the need for a report around charitable tax receipts for the CRA, and within a matter of weeks there was a new menu option on the system to generate this. They are very good at working with users to modify the system with changes based on what would be helpful to the user - and when it would be beneficial to others will roll it out to everyone. Review collected by and hosted on G2.com.

I don't like the uncustomizable post-donation experience - having to "skip" several prompts to share on social media is frustrating for our older demographic (who don't tend to interact on social media sites). I have speaken to FundRazr about how we can make this less onerous for non-SM donors, while still encouraging donors who do engage in SM to share / promote our charity, and while still considering the overall process they quickly implemented a "finish" option so uninterested users can bypass the individual questions. Review collected by and hosted on G2.com.

The consultant assigned, Shannon, was so helpful. Each project had a focus and a champion to spread the word. It worked better than we had hoped for our first time as a nonprofit using this type of platform. Review collected by and hosted on G2.com.

It took a while to learn how to work with the various sections, but overall, it was a great experience. Review collected by and hosted on G2.com.

Fundrazr's team was responsive and went above and beyond to support our event. Review collected by and hosted on G2.com.

We were using the site/platform for something that it was not quite built for, so we hit a few roadblocks along the way. Review collected by and hosted on G2.com.

The giving process is easy and there are so many options for design. Review collected by and hosted on G2.com.

Not clear on how to best "promote" on social media. Review collected by and hosted on G2.com.

Shannon was quick to answer my questions. Review collected by and hosted on G2.com.

Matching donations decreased team's goal. Review collected by and hosted on G2.com.

We liked that all the participating teams could have their own unique campaign pages in order to track their progress in real time and show who was in the lead on the Leaderboard! Review collected by and hosted on G2.com.

There wasn't much to dislike! The only thing I'd say is the company matching had to be set up by FundRazr. It would be awesome if teams could do this themselves in the future. But other than that, it's a great platform! Review collected by and hosted on G2.com.

Fundrazr was affordable, easy to use, and the staff were exceptional when it came to answering my questions. Review collected by and hosted on G2.com.

There was some user confusion with fundraised totals within teams of people, which the staff promptly cleared up. Review collected by and hosted on G2.com.

I wish I could thing of something but they had one job and failed miserably Review collected by and hosted on G2.com.

The customer service and being able to have your issues addressed is nonexistent with this platform. They responded to my review to make it seem as if they were going to take care of the issues but continued to ignore my emails and our fundraiser would have failed had we mot recognized their incompetence earlier. Review collected by and hosted on G2.com.