FrontSpin Reviews & Product Details

FrontSpin is a cloud-based sales communication platform designed to enhance the efficiency and effectiveness of inside sales teams. By integrating advanced tools such as power dialing, email automation, and sales cadence management, FrontSpin enables sales professionals to engage with more prospects in less time, thereby accelerating the sales process and increasing deal closures. Its seamless integration with CRM systems ensures real-time data synchronization, providing a unified interface for managing communications and tracking engagement. Key Features and Functionality: - Power Dialer: Automates dialing processes, allowing sales representatives to contact up to three times more prospects with features like prioritized call lists and pre-recorded voicemails. - Parallel Dialer: Utilizes AI to efficiently process large contact lists, filtering out invalid numbers and classifying leads for targeted outreach. - Cadence Playbooks: Offers customizable playbooks that integrate calls, emails, and social touches, streamlining sales workflows. - Sales Email: Enhances engagement through personalized email templates and real-time notifications for opens and clicks. - Social Touches & SMS: Incorporates social media interactions and SMS into sales strategies, providing a multi-channel approach to prospect engagement. - CRM Integration: Seamlessly syncs with CRM systems like Salesforce, ensuring real-time logging and synchronization of sales activities. Primary Value and Solutions Provided: FrontSpin addresses common challenges faced by inside sales teams, such as low connect rates and inefficient workflows. By automating repetitive tasks like dialing and voicemail, and by providing tools for personalized and multi-channel communication, FrontSpin significantly increases the number of live conversations sales representatives can have. This leads to higher engagement rates, more efficient sales processes, and ultimately, increased revenue. Additionally, its real-time analytics and reporting capabilities offer valuable insights into sales performance, enabling teams to make data-driven decisions and continuously optimize their strategies.

Seller

FrontSpin

Discussions

FrontSpin Community

Overview by

Robert Bircz

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

G2 reviews are authentic and verified.

Here's how.

Hannah M.

Market Development Representative

Public Relations and Communications

Mid-Market (51-1000 emp.)

1/30/2018

"Good customer service"

4/5

What do you like best about FrontSpin?

The support is always quick to help us and fix any problem that needs to be fixed Review collected by and hosted on G2.com.

What do you dislike about FrontSpin?

There are a few kinks in the system. It does not always sync well with salesforce. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

1/5/2018

"It's okay"

3/5

What do you like best about FrontSpin?

It's not very glitchy and that's nice. It's pretty reliable and is always up and working, so you don't have to worry about that. Review collected by and hosted on G2.com.

What do you dislike about FrontSpin?

The way my company is using it I can't order calls based on activity. So, I'd like to call prospects who have opened my e-mails or clicked on links. Review collected by and hosted on G2.com.

Rob H.

Sr Enterprise Storage Advisor

Computer Software

Mid-Market (51-1000 emp.)

11/28/2017

"The best Sales Comm tool for Salespeople"

5/5

What do you like best about FrontSpin?

Absolute best dialer on the market, if you want your inside salespeople to call quickly and seamlessly this is the best tool for the job. Easy integration, and customization. Review collected by and hosted on G2.com.

What do you dislike about FrontSpin?

Some competition have more features but in my opinion they just distract salespeople from dialing. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/27/2017

"Inside Sales Manager"

5/5

What do you like best about FrontSpin?

The technology is great and helps my team in many ways, but what I like best about FrontSpin is the service. In my experience, no other vendor works harder to ensure customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about FrontSpin?

My dislikes are immediately handled by what I like best: service. We have had issues along the way using FrontSpin, but they are always available to resolve them quickly and effectively. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/29/2017

"Best Overall Value when you need a power dialer"

4/5

What do you like best about FrontSpin?

The UI is amazing & it is easy for any layman to understand and use it. The Sync with SF is really good and key for any organization that invests in such tool. Calls quality is really good. FS Technical support is amazing and very helpful which makes the experience way better. Review collected by and hosted on G2.com.

What do you dislike about FrontSpin?

Nothing that i am aware of, while i use to let them know the areas of improvement and they use immediately address that with the product management team to make those changes. Review collected by and hosted on G2.com.

Taylor S.

Account Development Representative

Small-Business (50 or fewer emp.)

11/27/2017

"Gets it done"

5/5

What do you like best about FrontSpin?

Easy to use, cost-effective, Salesforce integration, autodialer, customizable, great UI Review collected by and hosted on G2.com.

What do you dislike about FrontSpin?

Some limitations with Salesforce that are fairly easily worked around. The auto-email function is very buggy. Templates too. Review collected by and hosted on G2.com.

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

11/21/2017

"FrontSpin Review"

3.5/5

What do you like best about FrontSpin?

The customer support at FrontSpin is pretty good. Review collected by and hosted on G2.com.

What do you dislike about FrontSpin?

I don't particularly like the user interface. It took a while for my team to become familiar with the set-up. Running reports/deleting reports is difficult. The search on the help desks is difficult to use. Review collected by and hosted on G2.com.

Recommendations to others considering FrontSpin:

FrontSpin is a fairly good tool. Some of the competitors have a better UI and Reporting features. However, FrontSpin's pricing is better. I believe that given time, the UI will be improved and set up will be easier. As a marketing consulting practice, we use FS for client projects. I would use FS again. Review collected by and hosted on G2.com.

What problems is FrontSpin solving and how is that benefiting you?

We use FS for our telemarketing projects. The benefit is that we can make 80-100 dials per day. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/13/2017

"Frontspin is a great tool for all Outbound sales reps."

4/5

What do you like best about FrontSpin?

The ability to stay in one tool all day and not have to open up many different salesforce tabs. Before using Frontspin I would have over 15 tabs opened on my screen. To top it all off onboarding new hires has been simplified and allows for reps to actually do sales activity all day. Review collected by and hosted on G2.com.

What do you dislike about FrontSpin?

Occasionally, it can be buggy with some of the calling/emailing features. Review collected by and hosted on G2.com.