Top 10 Freshworks Alternatives & Competitors

Top 10 Alternatives to Freshworks Recently Reviewed By G2 Community

#1

Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with Freshworks:
• Digital Customer Service Platforms
Try for free
Reviewers say compared to Freshworks, Zendesk Support Suite is:
Slower to reach roi
More expensive
See all Zendesk Support Suite reviews
#2

Zoho Desk
By Zoho
(6,197)4.4 out of 5
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories in common with Freshworks:
• Digital Customer Service Platforms
Try for free
Reviewers say compared to Freshworks, Zoho Desk is:
More expensive
See all Zoho Desk reviews
#3

Intercom
By Intercom, Inc.
(3,324)4.5 out of 5
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
Categories in common with Freshworks:
• Digital Customer Service Platforms
Try for free
Reviewers say compared to Freshworks, Intercom is:
Slower to reach roi
More expensive
Better at meeting requirements
See all Intercom reviews
#4

Salesforce Service Cloud
By Salesforce
(5,606)4.4 out of 5
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with Freshworks:
• Digital Customer Service Platforms
Try for free
Reviewers say compared to Freshworks, Salesforce Service Cloud is:
Slower to reach roi
More expensive
See all Salesforce Service Cloud reviews
#5

HubSpot Service Hub
By HubSpot
(2,492)4.4 out of 5
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.
Categories in common with Freshworks:
• Digital Customer Service Platforms
Try for free
Reviewers say compared to Freshworks, HubSpot Service Hub is:
Slower to reach roi
More expensive
Better at support
See all HubSpot Service Hub reviews
#6

LiveAgent
By QualityUnit
(1,509)4.5 out of 5
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
Categories in common with Freshworks:
• Digital Customer Service Platforms
Try for free
Reviewers say compared to Freshworks, LiveAgent is:
Better at support
Easier to do business with
Better at meeting requirements
See all LiveAgent reviews
#7

Gladly
By Gladly
(983)4.7 out of 5
Gladly is a customer service software.
Categories in common with Freshworks:
• Digital Customer Service Platforms
Get a quote
Reviewers say compared to Freshworks, Gladly is:
Slower to reach roi
More expensive
Easier to do business with
See all Gladly reviews
#8

Front
By Front App
(2,245)4.7 out of 5
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Categories in common with Freshworks:
• Digital Customer Service Platforms
Try for free
Reviewers say compared to Freshworks, Front is:
Slower to reach roi
More expensive
Better at meeting requirements
See all Front reviews
#9

Help Scout
By Help Scout
(407)4.4 out of 5
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
Categories in common with Freshworks:
• Digital Customer Service Platforms
Try for free
Reviewers say compared to Freshworks, Help Scout is:
Easier to set up
Better at support
More usable
See all Help Scout reviews
#10

Kustomer
By Kustomer
(430)4.4 out of 5
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
Categories in common with Freshworks:
• Digital Customer Service Platforms
Reviewers say compared to Freshworks, Kustomer is:
Slower to reach roi
More expensive
Better at meeting requirements
See all Kustomer reviews