Top 10 Freshservice Alternatives & Competitors

(1,238)4.6 out of 5

Research alternative solutions to Freshservice on G2, with real user reviews on competing tools. IT Service Management Tools is a widely used technology, and many people are seeking top rated, powerful software solutions with policy dictation and performance logging. Other important factors to consider when researching alternatives to Freshservice include customer service and user interface. The best overall Freshservice alternative is Jira Service Management. Other similar apps like Freshservice are NinjaOne, ServiceNow IT Service Management, SolarWinds Service Desk, and Vivantio. Freshservice alternatives can be found in IT Service Management Tools but may also be in Service Desk Software or Endpoint Management Software.

Best Paid & Free Alternatives to Freshservice

Jira Service Management
NinjaOne
ServiceNow IT Service Management
SolarWinds Service Desk
Vivantio
ManageEngine ServiceDesk Plus
Zendesk Support Suite
PagerDuty

Top 10 Alternatives to Freshservice Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Freshservice stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Construction, and find the best product for your business.

Jira Service Management

By Atlassian

(779)4.2 out of 5

Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

Categories in common with Freshservice:

Reviewers say compared to Freshservice, Jira Service Management is:

More expensive

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NinjaOne

By NinjaOne

(1,827)4.7 out of 5

Optimized for quick response

NinjaOne, the automated endpoint management platform, delivers real-time visibility, security, and control over all endpoints to increase productivity for more than 20,000 customers.

Categories in common with Freshservice:

Reviewers say compared to Freshservice, NinjaOne is:

More expensive

Easier to do business with

Easier to set up

See all NinjaOne reviews

Sponsored

Serviceaide ChangeGear

(99)3.9 out of 5

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

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Reviewers say compared to Freshservice, Serviceaide ChangeGear is:

Slower to reach roi

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ServiceNow IT Service Management

By ServiceNow

(872)4.3 out of 5

ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

Categories in common with Freshservice:

Reviewers say compared to Freshservice, ServiceNow IT Service Management is:

Slower to reach roi

More expensive

Better at meeting requirements

See all ServiceNow IT Service Management reviews

SolarWinds Service Desk

By SolarWinds Worldwide LLC

(742)4.3 out of 5

Optimized for quick response

SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

Categories in common with Freshservice:

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Vivantio

By Vivantio

(291)4.3 out of 5

Optimized for quick response

Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.

Categories in common with Freshservice:

Reviewers say compared to Freshservice, Vivantio is:

Slower to reach roi

More expensive

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ManageEngine ServiceDesk Plus

By ManageEngine

(231)4.2 out of 5

Optimized for quick response

Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

Categories in common with Freshservice:

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Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Optimized for quick response

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Freshservice:

Reviewers say compared to Freshservice, Zendesk Support Suite is:

Slower to reach roi

More expensive

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PagerDuty

By PagerDuty

(889)4.5 out of 5

PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.

Categories in common with Freshservice:

Reviewers say compared to Freshservice, PagerDuty is:

Better at meeting requirements

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SysAid

By SysAid

(710)4.5 out of 5

Optimized for quick response

SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

Categories in common with Freshservice:

Reviewers say compared to Freshservice, SysAid is:

Better at meeting requirements

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#10

BMC Helix ITSM

By BMC Software

(285)3.7 out of 5

BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.

Categories in common with Freshservice: