Freshdesk for G Suite Reviews & Product Details

It's easy to set up SSO & Other Google app permissions for freshdesk products.

We can easily share documents as attachments right from freshdesk panel.

Analytics view of the portal. Review collected by and hosted on G2.com.

Limited G Suite apps support.

Attachments takes time to show. Review collected by and hosted on G2.com.

It's very good tool to analyse the data.

Got lot of feature which enable lot of insight on data analyis

Its very effective tool for customer support ticket and analyis

We use Fresh desk on regular basis Review collected by and hosted on G2.com.

Nothing much , everything is good and ease to use Review collected by and hosted on G2.com.

I like how easily Freshdesk integrates with G Suite, making it easy to manage customer support within our familiar Google Workspace environment.

It also streamlines communication and enhances productivity. Review collected by and hosted on G2.com.

It may require additional training for new users to fully utilize its features and functionality, which can be a bit time-consuming. Review collected by and hosted on G2.com.

It helps me to provide customer support, which bridges the gaps between the customer and the company's product. It is very easy to use, daily I use it for mailing purpose. Review collected by and hosted on G2.com.

No such dislikes I have about Freshdesk. Review collected by and hosted on G2.com.

We can easily track the data from freshdesk

accessible to clients which helps in transparency

tracking the incidents and requests

SLA can be tracked easily Review collected by and hosted on G2.com.

Nothing as of now, if there will be any I will mention in the future Review collected by and hosted on G2.com.

All products of freshworks are loved by our employees. Review collected by and hosted on G2.com.

no bulk application, separate license fee for each application Review collected by and hosted on G2.com.

It allows me to keep track of new leads and business.

Set holdovers for tasks and follow-ups.

Organize contacts.

Automatically send emails to contacts.

Sales sequence.

Module for easy navigation. Review collected by and hosted on G2.com.

The user interface should be more intuitive and easy to use.

The technical support is not up to par. Review collected by and hosted on G2.com.

Easy to respond to customers, work internally with our team, and keep track of tickets. Review collected by and hosted on G2.com.

Reminder emails are often too frequent and can quickly become annoying. It can be a challenge for customers to navigate. Review collected by and hosted on G2.com.

We can instantly see every ticket that was opened for the customer and for each ticket you can easily assign the ticket to a different department.

You get notified of every ticket allocated as an agent Review collected by and hosted on G2.com.

Once you have resolved the ticket by clicking on the resolved dropdown menu. The tickets instantly disappear. This makes it difficult if you have to leave notes on the ticket but you just resolved the ticket a second ago. Review collected by and hosted on G2.com.

Very user-friendly and easy to learn. The interface is clean, and required functions are easy to find. Review collected by and hosted on G2.com.

Lack of more complex features and integrations to our reporting tools. Review collected by and hosted on G2.com.