Consulting Services for Freshdesk and Freshservice

Katico is a women-led company specializing in optimizing customer support systems through data-driven insights and a human-centric approach. Our team is passionate about streamlining workflows, leveraging knowledge bases, and empowering AI chatbots, all while keeping costs under control. Katico offers a full suite of services, including Knowledge Management for AI, Helpdesk Health Checks, Support System Optimization, Software Selection, and AI Chatbot Implementation. Our holistic, data-driven approach ensures that your support systems are seamlessly integrated, continuously optimized, and designed to grow with your business. One notable project involved automating complex approval chains and implementing digital forms in a helpdesk system, resulting in a 70% reduction in operating costs and a 59% decrease in ticket lead time. Our solution not only reduced costs but also boosted employee satisfaction by allowing staff to focus on higher-value activities. The last project involved working with a veterinary group to implement their Helpdesk and improve knowledge retention systems. Katico developed a knowledge base library, created a service center, and provided ongoing maintenance. The project achieved its goals on time, within budget, and to scope, delivering key components such as systems health check, tool implementation, and continuous support. Our dedicated approach and expert guidance ensured a successful and smooth project outcome.