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38 out of 39 Total Reviews for FreightPOP
Overall Review Sentiment for FreightPOP
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I love the ability to see all carriers in one glance. I love that parcel is included which is rare.
Pricing is also best in this industry. Customer service is amazing. They provide detail responses to each of my inquiries as well the technical aspects if I am having any type of issue. Review collected by and hosted on G2.com.
GUI is the part that needs more work. It is not very polished or visually appealing even though it is simple to use. A more comprehensive GUI would be welcomed, while maintaining it user-friendly.
Tracking also needs work, since usually does not update automatically. Review collected by and hosted on G2.com.
It allows us to pull everything into one place and capture everything so we can better understand our business. The entire team works with you to guide each user with help and support easy to access and chat with right when anything happens. Review collected by and hosted on G2.com.
Like all software there are a few hang ups here and there, but the support team is fast to help you resolve it. Review collected by and hosted on G2.com.
It keeps all of my shipping services in one place. From start to finish I can quote, track, and confirm deliveres all on one site. Review collected by and hosted on G2.com.
It'd be super nice to have a mobile app but I carry a computer everywhere currently so I can still access it wherever I'm at. Review collected by and hosted on G2.com.
The ease of use, being able to rate shop different carriers, and the reporting functions. Review collected by and hosted on G2.com.
The only negative thing that we have experienced is the SW updates sometimes cause bugs in the system. The customer support team is very responsive and quickly addresses the bugs. Review collected by and hosted on G2.com.
FreightPOP was willing to onboard a 3PL company they had not worked with. To do so, this involved meetings and lots of testing to make sure things were working properly.
When we need support, FreightPOP quickly responds and wants to help solve problems. Review collected by and hosted on G2.com.
If you want to call it that, the only downside is that we use Microsoft Edge, and the software works best in Chrome. We only have found that we might need to clear the cache more. Review collected by and hosted on G2.com.
Freightpop was a game-changer for us. It gave us a vendor-neutral place we could trust to run our LTL freight quotes, using all of our accounts at once. Integration with FreightPOP is now a key requirement for any new carrier or 3PL to get our business. The increased workflow efficiency is priceless, but the freight auditing helped management move it from a "let's try it", to a "let's keep it" application. It's easy to spot when freight bills don't match quotes, and with the comprehensive history, it's just as easy to see why and correct it. Our savings by auditing freight bills alone pays their monthly invoice with a surplus. Review collected by and hosted on G2.com.
Being a newer entry to the field, they are disrupting some of the larger enterprise-class incumbents (at a fraction of the price). This also means there are occasionally some bugs or quirks to work through. Their technical support staff has been amazingly responsive though. They have a fast, iterative development process. Bugs I report are often fixed within days, and even "like to have" features I suggest often show up on the platform a few weeks or months later. Review collected by and hosted on G2.com.
You get all the quotes you need on one screen and can freight rate a truck load, LTL etc and then schedule your load all in one place. Review collected by and hosted on G2.com.
Finding my shipping address in the address book. Review collected by and hosted on G2.com.
