ability to integrate custom scripting into forms, however, the way that they implement forms is way too legacy and will make your website unable to pass Google Core Web Vitals. This is because they use document.write functions, which are not recommended by anyone ... but they are using this still. Google talks about "how to remove document.write" here: https://developer.chrome.com/blog/removing-document-write/ Review collected by and hosted on G2.com.
They say that this is a "codeless" form solution when you really need deep knowledge of CSS, scripting, etc to integrate properly. If you want a basic basic form, this is good, but the way they sell it is misleading.
Do not count on their customer support for anything. When I am asking them for help, but it's evident that they know less than a most about complex integrations, it's a waste of your time. I've reached out to their support no less than 10 times with no help whatsoever.
I've had an issue where the javascript in their forms is jumping the forms up on page. When embedded on their site or ours, the behaviour is the same, but they claimed it was not doing it on theirs, but just "not as much" as on my embed of the form. So we both agreed that it was jumping up, but they still claimed it was my problem to deal with and not theirs to assist me with... despite it being an issue in their javascript.
VERY DISAPPOINTED to be told over and over again that it wasn't their problem.
Here is their response again:
--------------------------
I regret that your experience with support has been less than ideal and appreciate you sharing your feedback with us.
In cases such as this where the issue is not reproducible on our end, not being reported by any other clients and the native form itself is working as expected - we can only conclude that there are some elements on your webpage that are causing it to jump like it is when embedded.
Once again, please consider reaching out to the professional services team to help you with this. Since we have no ownership over your website and are unable to reproduce the problem natively with the form, it is out of the scope of what our support and engineering teams can help troubleshoot.
I'm truly sorry for any inconvenience or delays caused as a result.
---------------------------
I've had 3 external javascript professionals tell me that it was the javascript on their side that was causing their forms to jump upon clicking the "next" button on their forms.
I've submitted tickets, got on a call where a "support person" told me that because the "name of the form" I had NAMED it was called "mobile only", that because of that, I was having problems? What kind of support is that!?? It had NOTHING to do with the form jumping up. It was simply what I had named it..
Sick of their support! sick of it. I've invested so much time and effort only to be called a liar at the end of this. So unprofessional. Review collected by and hosted on G2.com.
Video Reviews
Formstack is a life saver!
454 Formstack Forms Reviews
Overall Review Sentiment for Formstack Forms
Log in to view review sentiment.
I use Formstack Forms at least weekly, and often multiple times per week. I love that we can add as much logic as needed to each form. My company has some really long, complex forms, and it's great that I can hide sections and fields as needed to prevent team members from having to put "N/A" as a response hundreds of times. The email automation is a big plus - it is easy to update settings to include the submitters manager/director on the submissions. This prevents the admin support team from having to manually forward responses to the appropriate manager. Form permissions are also great. It is nice that we have the flexibility to choose which folders our admins have access to. This allows admins throughout the company to edit their forms as needed which still protecting sensitive information provided on responses to HR, security, and accounting forms. Review collected by and hosted on G2.com.
When building forms in Formstack, I wish that the build panel was bigger. Sometimes it can be hard to see what items exist when the build panel is so small. When building a form, I think it would be more valuable to see more of the build panel (like logic, field name, drop-down options, etc.) than more of the form preview which currently takes up most of the screen.
I wish that there were more safeguards in place for errors that may occur when a field is deleted from a form. For example, we have an HR form that sends submission info via email if a certain item from a drop-down box is selected. The item was renamed last year, and the item name was not automatically updated in email settings. This resulted in several submissions being missed as no notification was sent. Review collected by and hosted on G2.com.
Integration options. One drive, drop box, zapier, web plugins, all of this is what we use on daily basis with Formstack, very easy to implement changes without stopping services.
Support is great. Not the we needed a lot but at one instance we had it was very smooth interaction and good experience.
We use formstack across business every day if not to create form there is always someone submitting something.
Very easy to navigate even for a beginner. We integrate a lot of forms our internal websites. Review collected by and hosted on G2.com.
Can't really think of any. Will get back to you if I ever find something I dislike. Review collected by and hosted on G2.com.
I like how simple it is to review multiple forms and data from them on the portal. I really enjoy how easy it is to see simple analytics based on how the form was either submitted or left blank.
I really enjoy the analytics as it is a great way to report to our clients how much interaction the website is getting.l Review collected by and hosted on G2.com.
Late last year an update was pushed out that made the embedding of forms unstable.
Overnight it seemed that dozens of our forms embedded on websites broke when viewed on mobile or smaller screens. It looks like the form has a forced width on every viewing size. Before I enjoyed how dynamic the forms performed, now we must use a workaround to make it work.
Lastly, when we tried to add UTM parameters into a hidden field it was erased once someone filled out a form. I am pretty disappointed with how we can no longer use this feature. Review collected by and hosted on G2.com.
I love that Formstack Forms has been a steady process for us collecting information from varying teams. We use it departmentally, from PTO requests to equipment orders and it’s held up even with the busiest of times. I particularly like how the approval routing is automatic and will send forms to the right person without us having to hand them off manually. We’ve made our admin process much more dependable that’s. Review collected by and hosted on G2.com.
What I dislike about Formstack Forms is that sometimes it takes Forms a long time to update when we need to edit the bulk of them. If we have ten forms and we need to perform the same change on all of them, the process becomes tiring and tedious. It has slowed us down while we’re auditing during an audit or though a company wide update, and we haven’t been able to keep up consistency with all our processes. Review collected by and hosted on G2.com.
Formstack forms has empowered our business to be able to consolidate a lot of our paper forms and legacy processes to a streamlined, efficient platform that we use every day. Review collected by and hosted on G2.com.
There are times when working with logic can get confusing - specifically, when you are working with forms, documents, data routing, workflows, etc. You can have layered logic on top of layered logic that can make it a nightmare for someone who wasn't involved with a form's creation to troubleshoot. Review collected by and hosted on G2.com.
I ‘ve found it very helpful for my team and its drag and drop functionality makes it accessible for my sales team. It is user friendly to use and very efficient for daily operations. It allow us to standardize lead capture plus customer feedback processes as well. Review collected by and hosted on G2.com.
Actually I don’t have any complaints about this application. Its integration capabilities with third party applications like salesforce, mailchimp, amazon S3 and powerautomate have streamlined our entire sales workflow. Review collected by and hosted on G2.com.
Creating and publishing advanced forms becomes easy with Formstack. It provides excellent advanced analytics and stats about the form submission. It has great integration and is available with other services. Forms performance can easily be checked and tracked with advanced analytics. Review collected by and hosted on G2.com.
When creating large and big forms, I find it a little bit slow and unresponsive on some steps of form filling. Review collected by and hosted on G2.com.
My org was using several form-building tools and wanted to consolidate them into one. After extensive research and conversations with multiple vendors, we decided to go with Formstack and it's been a pleasure ever since. We use Formstack every day and its ease of use is a game-changer. Add to that the truly stellar interactions with their team and customer support when we need it. It also integrates with Salesforce! Review collected by and hosted on G2.com.
Things can get a little dicey when you're using custom CSS styling, but Formstack's support team is available to help! Review collected by and hosted on G2.com.
I love how easy it is to use the system, it's super user friendly and not complicated to figure out! We use Formstack for every form (which is a lot) in our office and I am constantly in the system pulling data and information. There are lot's of options for question types and data, which I love! Review collected by and hosted on G2.com.
I truly don't think there are a lot of downsides to using Formstack Forms. We use Forms all the time and rarely have issues! Review collected by and hosted on G2.com.
With non-HIPAA accounts, Formstack provides diverse offerings to companies looking to consolidate their forms. It is a great tool to use if you manage a team or house of brands. Review collected by and hosted on G2.com.
The HIPAA accounts have very little to no value regarding organizational tools for their users. Other HIPAA compliant platforms have basic abilities such as being able to sort submissions, base searchability, and scheduling submission exports for certain periods of time. Without these very basic tools, it's impossible for a team to sort through and manage submissions. After multiple discussions with our Formstack team and no intended updates coming soon to help HIPPAA accounts, we are currently searching for alternative platforms that house better offerings. Review collected by and hosted on G2.com.
