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The people at FoodDocs, particularly Karin, have been extremely helpful in implementing my plan in full accurately and quickly. Implementing my plan enabled me to sign on with a respected distributor with nationwide accounts. FoodDocs has been a great partner for me. Review collected by and hosted on G2.com.
I haven't found any downsides to FoodDocs. Their system is easy to use and understand and they are there to help if you need it. Review collected by and hosted on G2.com.
16 out of 17 Total Reviews for FoodDocs
Overall Review Sentiment for FoodDocs
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FoodDocs is absolutely fantastic. The ability to create my own documents and to verify entries while not physically on site are my favorite aspects of FoodDocs. Customer service is also amazing. Should I ever have questions, run into an issue or need assistance, the FoodDocs team is readily available to assist. Review collected by and hosted on G2.com.
There are slight glitches which happen every so often, however once I reach out to the FoodDocs Team, they take care of the issue immediately. Review collected by and hosted on G2.com.
I look at FoodDocs as adding a person to my staff. The large amount of logs and reporting needed for USDA can be daunting. With FoodDocs I have no papers to deal with and can put together reports for inspectors at the click of a mouse. Also, I am fairly tech averse, but the staff at FoodDocs is always available to help. They log into my computer and walk me through fixing my problems. They know their product backwards and forwards. Review collected by and hosted on G2.com.
I haven't found it yet, but I'll keep looking Review collected by and hosted on G2.com.
The platform is fairly easy to use and online support is quick to respond and friendly Review collected by and hosted on G2.com.
I've experienced some minor software glitches, though these were resolved quickly by the support team Review collected by and hosted on G2.com.
Their SaaS and apps are both user friendly and very sturdy. We have 3 office based members using the dashboard, and 10 members of staff using the app. We tried other softwares prior to FoodDocs but the problem is either the dashboard would be good but there was no app, or the app was good but the dashboard lacked features. I found FoodDocs had invested their time into a complete experience so the office and operations team have both a smooth experience in ensuring our company is compliant with FSA regulations. Review collected by and hosted on G2.com.
I noticed on the app there is no sort order system - I wanted to enforce an ordered way of running monitoring system. I did figure out a way by numerically appending numbers; the app would automatically sort A-Z by numbers and that worked. I also made the suggestion to FoodDocs for a sort-order feature and they have acknowledged and will add it to their roadmap. Review collected by and hosted on G2.com.
Great onboarding & quick setup. When you request help, the response is quick and very helpful. Review collected by and hosted on G2.com.
We haven't come across any downsides at this point. Review collected by and hosted on G2.com.
The systems' ease of use makes it the perfect tool for us as a business. The personal, technical support provided is also excellent. Review collected by and hosted on G2.com.
The ability to upload documents & files to multiple sites simultaneously would be of great benefit, though in fairness this can be done via the technical support. Review collected by and hosted on G2.com.
HACCP is a big headache for any food joint/cafe which FoodDocs solves withing minutes. I really like how they have reduced the mundane work what we have to do. Review collected by and hosted on G2.com.
It is not available in India yet. Basic monthly subscription is not available. Review collected by and hosted on G2.com.
Well organized and keeps all files in one place . No more paper loss or printing sheets. Logs all the tasks and remind staff to complete task before their shift ending . Review collected by and hosted on G2.com.
Used it for nearly a month and nothing to dislike yet seems it does what it says . Team was very helpful setting up our account and training was useful . Communication great and response time same day good job ! Review collected by and hosted on G2.com.
We've struggled with manual HACCP plans and implementation for years. Finding FoodDocs was a game-changer for our kitchens. FoodDocs' ease of use, well-written templates and outstanding customer service make HACCP plan writing a breeze. The app is very easy to use and makes monitoring simple. Our health inspector is very impressed! Review collected by and hosted on G2.com.
Nothing to dislike; just a few features may be underdeveloped. However, FoodDocs support is amazing, takes suggestions seriously, and plans to work with us to update with new features to meet our needs. Review collected by and hosted on G2.com.
