Fluent Support Pros and Cons

I absolutely love the compact features and affordable pricing of this plugin. Honestly, I doubt anyone can match what they offer in terms of features and budget. It’s incredibly fast and efficient.

I've been using Fluent Support for a while now, and it has never let me down. They consistently roll out updates that enhance the overall user experience. Their recent addition of OpenAI integration is "top-notch". I'm particularly impressed by the sentiment analysis and summarization tools.

Overall, this plugin is a powerhouse for boosting team productivity and efficiency. Review collected by and hosted on G2.com.

I think they may introduce some strong omnichannel capabilities soon. While it’s not a major concern of mine at the moment. But I’m definitely keeping an eye on this feature as I want my customers to be even better supported.

Additionally, unlike other support solutions, Fluent Support doesn’t currently offer live chat.

However, with their track record of consistently adding valuable features, I’m hopeful they’ll address this in the future. Review collected by and hosted on G2.com.

I've been a long-time user of Fluent Support and would love to highlight a few features that have significantly improved our Support team.

Managing support requests via email was a challenge, but the Email Piping feature has revolutionized our process. Now, all support emails are automatically directed to our support portal, allowing us to manage everything from a single dashboard with ease.

Our large team and diverse range of products benefit greatly from Fluent Support's workflow automation. It ensures tickets are automatically assigned to the appropriate agents, and when we're out of the office on weekends, it sends automatic replies to customers, keeping them informed.

The latest update introduced an AI feature, which is the best enhancement we've seen so far.

With just a single site license, I'm able to manage multiple sites using the incoming webhook and it allows me to add a few email piping setups. I do not have to pay any extra penny, thanks to Fluent Support.

Highly recommended for anyone seeking the perfect WordPress support plugin. Review collected by and hosted on G2.com.

The live chat feature is not available yet. I asked to their support and they said, it will be added soon. Review collected by and hosted on G2.com.