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Flank Reviews & Product Details

HV
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Flank?

The integrations with other tools I use are a game-changer for me. Customer Success is also clearly really important to the team, and all my questions are answered. Review collected by and hosted on G2.com.

What do you dislike about Flank?

Nothing yet, the user experience is fairly often updated and the technology is great. Review collected by and hosted on G2.com.

What problems is Flank solving and how is that benefiting you?

Previously I'd have to wait on responses to queries, this could take days or weeks. Now it's seconds (admittedly a little longer for complex queries like document generation). This saves me time but more importantly I feel more in control, than just waiting for a response. Particularly relevant when working remote. Review collected by and hosted on G2.com.

Flank Overview

What is Flank?

Flank is an AI company backed by Google. Expert teams (such as legal & compliance) can deploy Flank agents to their commercial teams. These agents act as an AI colleague that instantly resolve common time-consuming queries in sales workflows.

Flank Details
Discussions
Flank Community
Languages Supported
German, English
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Product Description

Flank transforms your contract library and legal expertise into a digital knowledge base — making contract drafting easy and always high quality


Seller Details
Seller
Flank
Year Founded
2019
HQ Location
Berlin, Berlin
LinkedIn® Page
linkedin.com
23 employees on LinkedIn®

Jake J.
JJ
Overview Provided by:

Recent Flank Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Commercial Director at a company building tech for veterinary practice"
As a commercial director, I'm often astounded by how much Legal OS has become an essential part of our operations, not just for me but for our enti...
JB
Jakob B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Mind blowing automated legal service"
Legal OS helps us to deal with high volume legal requests. It gives our non legal teams instant answers based on our company’s own internal policie...
Jakob K.
JK
Jakob K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great tool to handle legal and infoSc questions!"
I now get answers in seconds rather than having to wait for hours or days. It's honestly made my work so much easier. Especially the slack integrat...
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11 out of 12 Total Reviews for Flank

4.9 out of 5
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11 out of 12 Total Reviews for Flank
4.9 out of 5
11 out of 12 Total Reviews for Flank
4.9 out of 5

Flank Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.
G2 reviews are authentic and verified.
Jakob K.
JK
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Flank?

I now get answers in seconds rather than having to wait for hours or days. It's honestly made my work so much easier. Especially the slack integration is super helpful. I don’t need to login anywhere I can just post in legal<>sales like I usually would. Don’t need to think about it or learn anything new, it just works. Review collected by and hosted on G2.com.

What do you dislike about Flank?

It was a little slow for a few days, answers took around one minute. But it's resolved now so all good. Review collected by and hosted on G2.com.

What problems is Flank solving and how is that benefiting you?

When I used to have a legal or financial question I would have to wait for days to get an answer and it held up my work. Especially when the deal wasn’t a super high priority. Now I get answers on demand. Never want to go back. Review collected by and hosted on G2.com.

JB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Flank?

Legal OS helps us to deal with high volume legal requests. It gives our non legal teams instant answers based on our company’s own internal policies and playbooks. Review collected by and hosted on G2.com.

What do you dislike about Flank?

response speed a bit slow, but totally acceptable. This has to do with GPT4 but Legal Os are working on it and it has improved significantly over the past few weels! Review collected by and hosted on G2.com.

What problems is Flank solving and how is that benefiting you?

Our Legal and InfoSec team is bogged down with repetitive requests. We, as business users, need answers immediately and don't have time to wait for hours or even days to get a response. Legal OS automates common legal and compliance requests that come up. It's like chatting to one of our legal counsels but you get the answer within a minute. Review collected by and hosted on G2.com.

SS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Flank?

Legal OS offers us a simple and intuitive no-code tool to quickly map complex legal problems. And to match the structuring, you can create the resulting documents at the same time. Review collected by and hosted on G2.com.

What do you dislike about Flank?

Our own Front-End differs to the one provided by Legal OS. So sometimes we have to trick around a bit to get the look we want. However, Legal OS supports us excellently in this! Review collected by and hosted on G2.com.

What problems is Flank solving and how is that benefiting you?

Legal OS has become an a core part of our software stack. The platform's ability to automate legal docs and processes and embed them is unparalleled and has saved us so much time and recourses. Legal OS has an excellent support team. They were fantastic at helping us get set up quickly and have been responsive to any questions or issues we've had. They truly go above and beyond to ensure that we are getting the most out of their product. Highly recommend! Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Flank?

As a commercial director, I'm often astounded by how much Legal OS has become an essential part of our operations, not just for me but for our entire team. One aspect of Legal OS that stands out is its democratizing effect on our team, particularly for junior members. By providing immediate access to legal information, it levels the playing field and empowers everyone to make informed decisions. It significantly reduces the likelihood of miscommunication or misunderstanding of legal/compliance facts when engaging with prospects, enhancing our credibility and professionalism. Review collected by and hosted on G2.com.

What do you dislike about Flank?

Honestly, it's hard to find much to dislike about Legal OS. If I had to nitpick, I might say that it’s too good at its job, leaving me with far fewer excuses to take a coffee break while waiting for legal responses. A small price to pay. Review collected by and hosted on G2.com.

What problems is Flank solving and how is that benefiting you?

Legal OS has been invaluable in dealing with the high volume of commercial queries that come from prospects. It provides instant, accurate responses, allowing us to reply promptly and effectively. This speed and accuracy not only enhance our prospects' experience but also streamline our internal processes, making it easier to manage and respond to the inquiries we receive. Review collected by and hosted on G2.com.

TI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Flank?

We found the setup of LOS v simple and onboarding only took fifteen mins or so. This is a significant departure from the sluggish onboarding we've experienced with older tools. Obviously this is helped by LOS being just a solid and intuitive app, esp. considering how new it is. Review collected by and hosted on G2.com.

What do you dislike about Flank?

Not applicable yet. We've found it meets our needs. Review collected by and hosted on G2.com.

What problems is Flank solving and how is that benefiting you?

We use LOS to answer v high volume 'silly' legal queries (and compliance). From non-legal perspective the issue previously was turn-around time for these kinds of queries. Often waiting hours or days for a response. We bought in LOS to address and functioning v well for us so far Review collected by and hosted on G2.com.

Sebastian O.
SO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Flank?

The ability to automate legal documents based on custom decsion trees is unparalleld. We rely on their solution which is deeply integrated in our software stack. It is worth mentioning, that their technology internally works on programming language which the folks at LegalOS built in house. We have not seen any other solution on the market which offers this level of power. Review collected by and hosted on G2.com.

What do you dislike about Flank?

We do not see anything which can be disliked about LegalOS, because they are the only ones offering what they offer. Furthermore new updates are comming every 2-3 weeks. Review collected by and hosted on G2.com.

What problems is Flank solving and how is that benefiting you?

We automate more than a dozen different contract documents (static & individual) which are generated in realtime for users within our software. Based on predefined rules and conditions, users receive business-ready documents in pdf. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching
UP
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Flank?

I've been using Legal OS for a few months now and I'm really impressed with how it's streamlined my workflow. The integrations with other tools have been a game-changer for me and the easy-to-use interface has made managing query handling much simpler. I highly recommend Legal OS to anyone looking for a reliable and efficient way to get answers to their legal questions. Review collected by and hosted on G2.com.

What do you dislike about Flank?

Nothing to note that I dislike about the system, the benefits have been significant and so nothing worth noting. Review collected by and hosted on G2.com.

What problems is Flank solving and how is that benefiting you?

I've been using Legal OS for a few months now and I'm really impressed with how it's streamlined my workflow. The integrations with other tools have been a game-changer for me and the easy-to-use interface has made managing query handling much simpler. I highly recommend Legal OS to anyone looking for a reliable and efficient way to get answers to their legal questions. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Flank?

Legal OS is a fantastic platform that has made my query handling much more efficient. The integrations with other tools have been a game-changer for me and by making it my go-to platform for all risk related legal queries. Review collected by and hosted on G2.com.

What do you dislike about Flank?

I only started using legal os recently and so far there’s no much to not like. There’s currently no feature for escalations, and will be an important feature for us. However, I’ve been informed this is already on the roadmap. Review collected by and hosted on G2.com.

What problems is Flank solving and how is that benefiting you?

I used to have a lot of “dumb” legal questions that I just needed a rapid answers to. It could take a day or two to get a response from legal which didn’t really work for me. This is directly addressed by Legal OS. (I’m an end user of the chat experience, so no doubt legal would have a different answer here). Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Flank?

The Slack integration is a game-changer for our legal team, saving us countless hours answering repetitive questions. The adoption process was a breeze, and even sales and CS teams are raving about it. Thanks to Legal OS, we're able to streamline our processes and focus on what really matters. Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Flank?

At this moment there is nothing to dislike Review collected by and hosted on G2.com.

What problems is Flank solving and how is that benefiting you?

We get so many privacy and commercial questions on slack that just eat into our day. We can automate them with Legal OS. It doesnt just save us time it makes us so much more productive and the other team are so much happier because they get instant responses. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Flank?

All the communication with our Legal-Team, which was decentralized beforehand, now flows within one stream.

Additionally barely got waiting time on most of my requests.

Also Legal OS have been very supportive & flexible with requests for individual use cases. Review collected by and hosted on G2.com.

What do you dislike about Flank?

They were pretty strict about their customer-profile, took a few discovery meetings to confirm we match their criteria. Review collected by and hosted on G2.com.

What problems is Flank solving and how is that benefiting you?

At the moment, we use Legal GPT for routine legal/ compliance requests within the sales journey;

Sales and compliance managers just jump on the integrated slack channel, request on the respective matter.

Instead of waiting for legal to respond (sometimes up to days..), we get a reply within seconds! Review collected by and hosted on G2.com.