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Five9 Reviews & Product Details - Page 52

Five9 Overview

What is Five9?

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact center performance, and elevate your business to deliver better business outcomes and Bring Joy to CX™. Our cloud-native, scalable, and secure platform includes contact center; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,400 partners; and innovative, practical AI, automation, and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organizations worldwide.

Five9 Details
Product Website
Discussions
Five9 Community
Languages Supported
German, English, French, Polish, Portuguese, Spanish
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Product Description

Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

How do you position yourself against your competitors?

Five9 has positioned itself as the premier provider of cloud contact center software, with over two decades of dedicated focus on Contact Center as a Service (CCaaS). Our expertise in transforming contact centers into customer engagement centers of excellence dates back to 2001. We understand the cost and complexity involved in delivering exceptional customer care, and we are passionate about helping organizations of all sizes establish powerful connections with their customers. At Five9, we strive to differentiate ourselves from competitors by delivering innovative solutions that exceed expectations and drive business success.


Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,781 Twitter followers
LinkedIn® Page
www.linkedin.com
2,995 employees on LinkedIn®
Ownership
NASDAQ:FIVN
Phone
1-800-553-8159
Total Revenue (USD mm)
$434
Description

The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by
,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.


MM
Overview Provided by:

Recent Five9 Reviews

Kay B.
KB
Kay B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Five9 Leader in their industry"
Five9 is an all in one contact center as a service (CCaaS) platform. They have everything you could possibly need all in one location from one acco...
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Contact Center Centralizer"
The fast-paced learning curve plus the integration capabilities it can bring to your business with complete solutions that work greatly with one an...
Raja Gopal M.
RM
Raja Gopal M.Small-Business (50 or fewer emp.)
4.0 out of 5
"Support System"
Customer support is highly responsive and helpful . and available 24/7
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
3 people requested security information

Five9 Media

Five9 Demo - Marketecture
Marketecture
Five9 Demo - Agent Desktop with Agent Assist
Agent Desktop with Agent Assist
Five9 Demo - Supervisor Desktop
Supervisor Desktop
Five9 Demo - Admin Console
Admin Console
Five9 Demo - AI Insights Dashboard
AI Insights Dashboard
Five9 Demo - Aceyus Dashboard
Aceyus Dashboard
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Play Five9 Video
Play Five9 Video
Play Five9 Video

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Video Reviews

511 Five9 Reviews

4.1 out of 5
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511 Five9 Reviews
4.1 out of 5
511 Five9 Reviews
4.1 out of 5

Five9 Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Five9Question

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Information Technology and Services
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Mid-Market(51-1000 emp.)
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Review source: Organic
What do you like best about Five9?

Pre-integratd with CRM's such as salesforce.com. All you need are PC's and a solid data connection. Very simple to set up and use. Great for remote workforce. Review collected by and hosted on G2.com.

What do you dislike about Five9?

nothing Review collected by and hosted on G2.com.

Recommendations to others considering Five9:

nothing Review collected by and hosted on G2.com.