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The sales representative was very friendly. The LinkedIn integration works well for contacts and candidates.
Basic recruitment and ATS processes are okay. But the generic and crucial CRM-functions feel very outdated having previously worked with state-of-the art CRM systems like salesforce, dynamics or HubSpot. Teh customer support was also very freidnly - and that the software is outdated is not his fault. Review collected by and hosted on G2.com.
Having previously worked with state-of-the-art CRMs e.g. salesforce, HubSpot or Dynamics - firefish feels very outdated. We expected is would be easy to use and a bit self-explnatory - like other systems. But it is not. It is outdated and very nested.
Specifically standard generic processes are outdated and slow. e.g. for an address for candidates or organisations/contacts there is now map service embedded.
Every house number and street are a single entry. Standard customisations standards aren´t met. You cannot add as many customised fields to e.g. an organisation as you like. Also, the options of what the field should display are limited e.g. address, picklist, phone number ....
Then the note tracking is very inadequate. When you add a note to a contact it won´t show up in his/her organisation. Which is crucial for sales teams. Then it goes into details that you cannot even customise your activities that you want to log. You have a few set activity types and that is it.
The search functionality is very outdated. 1. I doesn´t show you your recent searches. 2. you cannot search the whole data base, you need to first e.g. go to "people" > "candidates" or "contacts" before you can search for a person. Instead of just entering a name and the search brings it up, doesn´t matter what object type it is. Like all other systems do it. Just like google search. The firefish process just takes too long. And there are many other things alike that just take too much time.
Furthermore, we have experienced significant loading delays for some not all workflows.
We tried to use it on a daily bases in the beginning but everything was just too outdated and slow that we jumped back into excel and are now looking for another CRM system.
To summarize after using the system for 2 weeks we realised it is just not for us and we cannot invest any time into further when we want this to be rolled out for many employees in the future.
Unfortunately, we had to sign a 12 month contract to get access to the system. We have laid out our reason and asked for a early termination but they said no. It is definitely no customer focus – the rather want to money.
The setup was okay. But we had to sign the 12 month contract first before we got the first access to the system.
Overall, I cannot recommend firefish at all and I highly recommend to test the system for 1-2 weeks before signing at 12 month contract. Review collected by and hosted on G2.com.
17 out of 18 Total Reviews for Firefish
Overall Review Sentiment for Firefish
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The excellent new plug in for LinkedIn enable you to register new candidates AND upload a pdf profile (CV) direct to the CRM. It's very user friendly, it'seasy to manage in all aspects of the recruitment process, has a great dashboard for your to-do list, and now you can call direct from the CRM and it will also flag up a 'call' tab for your notes. Review collected by and hosted on G2.com.
It could be slightly more flexible or adjustable in the screens you see. I know these do get periodically looked at and some implemented. Review collected by and hosted on G2.com.
I've been a customer of Firefish for almost 7 years now, but the reason for my review today is after a client update call with Scott McFarlane and Scott Sorbie, who gave me some support and guidance on some of the really cool features that I've not been using, such as LinkedIn parsing of candidates, Chat GPT creation of candidate profiles and logging emails from Outlook. They're also helping me tweak a couple of other things on the CRM to allow better candidate suggestions for my jobs. Great customer service and features! Review collected by and hosted on G2.com.
I'd like to be able to have a feature which allows you to stay on a page (such as a candidate list) while opening up a new page in a new tab, which Firefish doesn't seem to be able to do, although I have a work-around for this. Review collected by and hosted on G2.com.
Firefish is designed by Recruiters, for Recruiters, offering an intuitive CRM solution which matches the evolving needs of the industry. Their sales, onboarding and customer support is second to none, all within a product which offers superb value for money. I have every confidence this will streamline and enhance business operations, moving forwards, specifically in respect to resourcing and candidate engagement. Review collected by and hosted on G2.com.
I have nothing negative to report at this stage. Review collected by and hosted on G2.com.
The streamlined process of candidate sourcing is what I like the most about the software. The customization options makes it easy to use and use. Additionaly, the customer support is the best. Review collected by and hosted on G2.com.
The only thing that is not appreciated is the cost of the subscription fee charged because these charges are significant expenses. Review collected by and hosted on G2.com.
Firefish software has amazing features for recruitment agencies. The interface is user-friendly and the automation allows the recruiters to have a hassle-free process. Review collected by and hosted on G2.com.
I found firefish software very helpful but one of the rare scenarios was there was delay and slowness in downloading of the resumes. Review collected by and hosted on G2.com.
User-friendly interface: Firefish offer an intuitive and easy-to-use platform, making it simple for recruiters like us to navigate and utilize its features effectively. Review collected by and hosted on G2.com.
Pricing: pricing plans is abit higher, especially for smaller recruitment agencies or businesses with limited budgets. Review collected by and hosted on G2.com.
It has been a year with Firefish. Rellay easy to use and simple to integrate and it has numers of features within itself it helps to automate our MIS. We are frequntly use this software our daily operation. Their customer support is awsome Review collected by and hosted on G2.com.
Nothing as such. But we need their help to implementation this. Review collected by and hosted on G2.com.
The best features are the analytics, Integrations and AI automation. Their support has been exceptional. Review collected by and hosted on G2.com.
Nothing as of now; the implementation was smooth and easy. Review collected by and hosted on G2.com.
Great UI, easy to pick up for those new to the recruitment world or anyone moving over from another CRM. The Number of features and releases has increased massively over the last 12 months, with AI being integrated into the platform for advert writing, candidate profile writing and others on the way. Review collected by and hosted on G2.com.
We've used FireFish for almost 10 years and whislt we have sampled other CRMs in the market which may have some new features or being at the forefront of the industry, this is always reflected in a massive price difference, you get an oustanding amout of features and use out of FF for the cost. Review collected by and hosted on G2.com.
Firefish is an amazing system, it is perfect for my business needs, it can be altered to support my business specifically plus the customer service is unbelievable Review collected by and hosted on G2.com.
There are no downsides to using FireFish Review collected by and hosted on G2.com.
