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Top 10 FICO Customer Communication Services Alternatives & Competitors

By FICO
(12)3.7 out of 5

The Customer Communications Management Software solutions below are the most common alternatives that users and reviewers compare with FICO Customer Communication Services. Customer Communications Management Software is a widely used technology, and many people are seeking reliable, popular software solutions with multi-channel coverage, communications strategy development, and create content. Other important factors to consider when researching alternatives to FICO Customer Communication Services include monitoring and integration. The best overall FICO Customer Communication Services alternative is Podium. Other similar apps like FICO Customer Communication Services are Salesforce Service Cloud, Front, Zoho Desk, and Freshdesk. FICO Customer Communication Services alternatives can be found in Customer Communications Management Software but may also be in Help Desk Software or Live Chat Software.

Best Paid & Free Alternatives to FICO Customer Communication Services

  • Podium
  • Salesforce Service Cloud
  • Front
Show More

Top 10 Alternatives to FICO Customer Communication Services Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how FICO Customer Communication Services stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Insurance, and Automotive, and find the best product for your business.
    #1

  1. Podium

    By Podium
    (1,845)4.6 out of 5

    2. Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.

    Categories in common with FICO Customer Communication Services:
    Get a quote

    Reviewers say compared to FICO Customer Communication Services, Podium is:

    Better at meeting requirements
    More usable
    Better at support
    See all Podium reviews
    #2

  2. Salesforce Service Cloud

    By Salesforce
    (5,607)4.4 out of 5

    3. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with FICO Customer Communication Services:

    Reviewers say compared to FICO Customer Communication Services, Salesforce Service Cloud is:

    Better at meeting requirements
    Better at support
    More usable
    See all Salesforce Service Cloud reviews
    #3

  3. Front

    By Front App
    (2,245)4.7 out of 5

    4. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with FICO Customer Communication Services:

    Reviewers say compared to FICO Customer Communication Services, Front is:

    Better at meeting requirements
    Better at support
    More usable
    See all Front reviews
    #4

  4. Zoho Desk

    By Zoho
    (6,200)4.4 out of 5

    5. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with FICO Customer Communication Services:

    Reviewers say compared to FICO Customer Communication Services, Zoho Desk is:

    Better at meeting requirements
    More usable
    Better at support
    See all Zoho Desk reviews
    #5

  5. Freshdesk

    By Freshworks
    (3,501)4.4 out of 5

    6. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with FICO Customer Communication Services:

    Reviewers say compared to FICO Customer Communication Services, Freshdesk is:

    Better at meeting requirements
    Better at support
    More usable
    See all Freshdesk reviews
    #6

  6. Intercom

    By Intercom, Inc.
    (3,324)4.5 out of 5

    7. Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

    Categories in common with FICO Customer Communication Services:

    Reviewers say compared to FICO Customer Communication Services, Intercom is:

    Better at meeting requirements
    More usable
    Better at support
    See all Intercom reviews
    #7

  7. JustCall

    By Saas Labs
    (2,084)4.3 out of 5

    8. JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

    Categories in common with FICO Customer Communication Services:

    Reviewers say compared to FICO Customer Communication Services, JustCall is:

    Better at meeting requirements
    More usable
    Better at support
    See all JustCall reviews
    #8

  8. Close

    By Close
    (1,621)4.7 out of 5

    9. Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry!

    Categories in common with FICO Customer Communication Services:

    Reviewers say compared to FICO Customer Communication Services, Close is:

    Better at meeting requirements
    Better at support
    More usable
    See all Close reviews
    #9

  9. Tidio

    By Tidio
    (1,615)4.7 out of 5

    10. Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

    Categories in common with FICO Customer Communication Services:

    Reviewers say compared to FICO Customer Communication Services, Tidio is:

    Better at meeting requirements
    Better at support
    More usable
    See all Tidio reviews
    #10

  10. LiveAgent

    By QualityUnit
    (1,509)4.5 out of 5

    11. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with FICO Customer Communication Services:

    Reviewers say compared to FICO Customer Communication Services, LiveAgent is:

    Better at meeting requirements
    Better at support
    More usable
    See all LiveAgent reviews

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