Feature Bundle for Jira Service Management Pros and Cons

The best thing about Feature Bundle for Jira Service Management is it creates an easy workflow which can be automated, managed and created to meet administrator needs which is required for service management.

It also provides very feasible experience for user by opening door for efficient service delivery and customer support. Review collected by and hosted on G2.com.

I did not find anything that I specifically dislike about Jira Service Management. However, some of my collegues find some features difficult to understand in customization of options especially if they are new to Jira. Review collected by and hosted on G2.com.

1. It's very easy to implement and generate the ticket and share the same

2. Dashboard available is very useful to keep tracker of all issues which are closed and open.

3. The ability to add subtasks to existing tickets enables to reduce duplication of efforts

4. Customer support is very reponsive and gives fast resolution for the query raised Review collected by and hosted on G2.com.

1. Data can't be exported in a excel sheet

2. There are no proper reports which are generated to analyze data and present a clear picture to stakeholders. Review collected by and hosted on G2.com.