I like the ability to send communications and manage our school's database of parents, students, and friends. Review collected by and hosted on G2.com.
Their report maker has deficiencies as it relates to too many names appearing multiple times as it picks up all relationships. It's hard at times to whittle down reports to a narrow set of names as it wants to grab all information. Later, you are left deleting duplicate rows and names. Review collected by and hosted on G2.com.
Video Reviews
Great software!
98 out of 99 Total Reviews for FACTS SIS (Student Information System)
Overall Review Sentiment for FACTS SIS (Student Information System)
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We made the switch to FACTS over the past year, hitting the ground running in August. Even with the learning curve, FACTS Support (management and general) has been there to help guide me through issues that arise. It is easy to reach out for assistance by phone. As the SIS administrator and a teacher, I use FACTs pretty much all day, every day, including weekends. Once comfortable with the system, I have found it easy to work with the different facets, from maintenance to configuration to grading and running reports. I like how the system "reminds" teachers when attendance is missed and that FACTS has an external status site where I can check when a system program is down. Review collected by and hosted on G2.com.
There are only three areas in which I see room for improvement. The system can occasionally be " flaky, " where I need to close down and restart or refresh the browser. That can be a bit annoying. Another is just an aesthetic note—I wish our admin/teacher/SIS Home page could be tweaked so that I could place information just for faculty and staff instead of seeing the latest FACTS announcements, which can be found in other locations on the site. We also had a difficult integration/implementation of our current families, especially those who didn't have a traditional family unit; i.e., divorced parents, custodial grandparents, and families with children in both the preschool and k-12 systems SIS and financial systems. Review collected by and hosted on G2.com.
My favorite thing about FACTS SIS is the excellent customer service and customer resources available to me for training, learning and just everyday help. If I am unable to find the help I need on the help page the FACTS team is always willing and able to help me no matter how simple or complicated my problem. I was really nervous about implementation because we are a small school and I had to do most of it myself but FACTS made it so easy and was there with me all the time. I use FACTS every day for a variety of tasks and it is very easy to use. Review collected by and hosted on G2.com.
There are a few modules like the email system that are missing a few "nice to have features" but FACTS listens to their customers and tries to implement as many of these items as possible. Review collected by and hosted on G2.com.
I love all the reporting options. I am grateful for the chat support and training as well that is offered. It has been so helpful! I'm enjoying how it interacts with the tuition side, that's saved our billing dept. so much time. Review collected by and hosted on G2.com.
I do not think it's userfriendly for configurating in the settings. If there's a report option not available, I don't think there should be an additional fee to have that report made. It's very sluggish in the a.m. when teachers are trying to take attendance. I imagine it's from the volume of schools using it all at the same time? Someimes when you log in, it spins and spins but never completes log in. Review collected by and hosted on G2.com.
FACTS SIS has been a great system for my school. The system is intuitive and easy to learn and utilize. Hubhelp and FACTS Space are very helpful, and the tech support is great. What I love most is the create a report feature. It is very helpful for pulling the data that I need and want. Our school previously used a different SIS and it was not easy for parents. FACTS is a much better experience for staff and families. Review collected by and hosted on G2.com.
There is nothing specific I don't like about FACTS but one thing I wish they would add is to somehow integrate with our student management system HallPass. I believe there is a SchoolPass integration but other options would be great. Review collected by and hosted on G2.com.
The system is very comprehensive and not difficult to use. It is easy to get assistance and questions answered when they come up. Review collected by and hosted on G2.com.
We are a Montessori school so the academic side is not relavant to us. Most of our children are under 6 years of age so there were several things that didn't exactl meet our needs. W are excited to learn more about the system that is under development for childcare. Review collected by and hosted on G2.com.
It's fairly user friendly. I like that you can go back easily to past days to change attendance. Its easy to use to enter basic information. The more I use it the more user friendly I find it. Customer service has been very helpful in finding solutions. I am a daily user so my knowledge is growing. Review collected by and hosted on G2.com.
When entering new students there are so many differnet screens to enter in that sometimes they can be missed and then information isn't entered correctly. I would like to be able to have two different codes for attendance for example code 1 would be T for tardy , but then the student leaves early due to illness and I wouldcode for a half day excused absence. I would like to have both codes populate. It's quite confusingto have to split families or families with non-traditional households. I would like to see totals on the reports that I run for daily attendance. on a whole school level. Review collected by and hosted on G2.com.
Prior to using FACTS SIS, we had another student information system that would "feed" into FACTS payment plans (since that organization didn't process payments). We would manage things reasonably well, but it was a bit clunky and very basic functionally.
Once we switched to FACTS SIS, it's like moving from an old black and white TV to high-definition color! We are able to seamlessly move through inquiry/admission to payment management, and we have options to define areas of particular focus for our school through user-defined fields. Our student portfolios are so comprehensive now, including medical requirements, automobile tags, behavior records, and other enhanced data needs.
FACTS even integrated data from our previous provider so our history would be comprehensive. They made implementation easy: we were up and running quickly. And having Hub Help tools and a highly responsive customer support team makes it incredibly simple to get our questions answered.
We are a busy school and have a lot of activity in all areas from preschool to grade 12. We use FACTS across the entire faculty and staff daily, with no slow down in responsiveness. We are so glad we made the change! Review collected by and hosted on G2.com.
Like many software companies, FACTS grew organically, and connects modules that may have originally been designed to operate in a stand-alone silo. FACTS has and continues to stitch these modules together seamlessly , but still allows customers the flexibility to buy some modules separately. To gain the full benefit, it's better to use several of the products but there can be fees associated that were not part of your original budget. Review collected by and hosted on G2.com.
We have been a part of the FACTS SIS family since 2012. We are grateful for the integration with FACTS tuition management and also utilize Online Application/Enrollment, School Site, FACTS Giving, and Parent Alert. There have been a number of improvements that FACTS has made throughout the years, and we appreciate their commitment to respond to user feeback and enhance their products. We love that we have one central place to house student information, from inquiry to high school graduate and potential donor. Review collected by and hosted on G2.com.
At times, we have been unable to access the SIS (error messages or slow response time), which hindered operations temporarily. Last year, I had an issue with report cards not displaying properly on iPhones, which has yet to be resolved. Review collected by and hosted on G2.com.
I have used FACTS (Renweb) in many capacities over the past 15 years. It has come a long way. I love how much it has to offer for all the different needs of schools, K-12. The tech support team is always so very knowledgeable patient, and helpful. Review collected by and hosted on G2.com.
I know our preschool has started using another program to help with their needs, and I feel like FACTS is a little antiquated or behind in a few of the different processes. Review collected by and hosted on G2.com.
It is an all in one system for everything you need. Once you complete the training and start using the system, it is easy to use. The customer support is very good. Review collected by and hosted on G2.com.
It has a very steep learning curve. The company works hard to make implementation easy, but there is a lot to learn because it does so much. Review collected by and hosted on G2.com.
