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Facelift Cloud Reviews & Product Details

Verified User in Medical Practice
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Facelift Cloud?

Facelift überzeugt durch seine intuitive Benutzeroberfläche und ermöglicht es, alle Social Media Kanäle zentral und effizient zu verwalten. Besonders schätze ich die umfangreichen Analysefunktionen und das Content-Planungstool. Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

Auch wenn ich die Analysefunktionen sehr schätze, ist es manchmal ärgerlich, dass an der einen oder anderen Stelle immer mal wieder Bugs auftauchen. Review collected by and hosted on G2.com.

What problems is Facelift Cloud solving and how is that benefiting you?

Facelift Cloud löst das Problem der Social Media Verwaltung, indem es alle Plattformen in einer einzigen Lösung vereint. So müssen wir nicht mehr zwischen verschiedenen Tools wechseln, was Zeit spart und die Fehleranfälligkeit reduziert. Besonders hilfreich ist die zentrale Content-Planung und -Veröffentlichung, wodurch Kampagnen effizienter gesteuert werden können. Auch die umfangreichen Analysefunktionen helfen uns, die Performance unserer Posts genau zu überwachen. Insgesamt profitieren wir von einer gesteigerten Produktivität und einem strukturierten Arbeitsablauf im Social Media Management. Review collected by and hosted on G2.com.

Facelift Cloud Overview

What is Facelift Cloud?

With over 250 employees and 2,000 customers, facelift is the world's leading social media marketing technology provider. Facelift offers a multi-certified software solution that covers all relevant networks (Facebook, Instagram, TikTok, X(Twitter), etc.) and provides all components for social media marketing at an enterprise level. Facelift is ISO 27001 certified and offers maximum data security as it is fully hosted in Europe/Germany.

Facelift Cloud Details
Languages Supported
German, English, French
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Product Description

The Facelift Cloud is a multi-certified software solution with all components for professional social marketing on an enterprise level – optimized for the most important channel Facebook.


Seller Details
Seller
Facelift
Year Founded
2011
HQ Location
Hamburg, Germany
Twitter
@facelift
35 Twitter followers
LinkedIn® Page
www.linkedin.com
189 employees on LinkedIn®
Description

Facelift is a multiple certified software solution with all components for professional social media marketing on enterprise level. Our all-in-one software enables companies to manage their marketing activities centrally and efficiently. Our world-leading social media management tool with active users in over 50 countries worldwide makes your social media marketing easy will take you to the next level. All client and user data is saved in Germany, all processes are certified according to ISO
7001 standard and by that comply with the highest IT security standards. Additionally, as official Facebook, Instagram and Pinterest partner, as well as WhatsApp for Business solution provider we offer profound know-how and are at the forefront as new trends and features are being developed.


Fabian S.
FS
Overview Provided by:
Head of Operations bei Facelift bbt

Recent Facelift Cloud Reviews

Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Super Social Media Management Tool"
Der Bereich für die organische Redaktionsplanung sowie für die Moderation aller eingehenden Nachrichten/Kommentare/Bewertungen gefallen besonders gut.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Umfassendes Social Media Management mit Facelift"
Facelift überzeugt durch seine intuitive Benutzeroberfläche und ermöglicht es, alle Social Media Kanäle zentral und effizient zu verwalten. Besonde...
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Ein super All-In-One-Tool für Social-Media-Marketing"
An facelift gefällt mir am besten, dass das Tool in seinen Funktionen sehr breitgefächert ist. Es bringt alles mit, was man grundlegend braucht, um...
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Facelift Cloud Media

Facelift Cloud Demo - Marketing
Plan and publish your social media posts at scale or analyze the performance of your content.
Facelift Cloud Demo - Care
Easily organize your team and respond with a unified inbox for all social media channels.
Facelift Cloud Demo - Analytics
Dashboards for your most relevant KPIs.
Facelift Cloud Demo - Social Share
Turn your employees into brand ambassadors.
Facelift Cloud Demo - quintly integration
Advanced social media analytics, delivered with quality, customization, and flexibility.
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38 out of 39 Total Reviews for Facelift Cloud

4.4 out of 5
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Facelift Cloud Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Facelift CloudQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AS
Junior Manager Marketing & Communications
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Facelift Cloud?

We have been using Facelift intensively in our marketing team since the beginning of 2024 and are very happy with it. Content planning, community management and reporting have all become a lot easier and clearer for us thanks to Facelift!

After a long search and many tools that either lacked functions or were too complicated/ packed with uneccessary functions, Facelift finally offers everything we need. What's special is that the platform is still very intuitive to use and it's easy to find your way around the tool without needing that much practice.

If you get stuck, either the knowledge base is available with almost all the answers or you can get help from support in no time at all via the chat. You rarely get such quick feedback from contact persons and support, which is really practical!

Some of our colleagues already knew Facelift "from before" and are particularly enthusiastic about the extensive further development of the functions. Feedback is definitely taken seriously here and the tool is continuously improved. We would definitely recommend Facelift! Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

Some, few functions are still in Beta testing in the Facelift cloud and need some more improvements. But they are developing everything quickly and all the basic, necessary functions work perfectly fine, which is why this is no problem for us at all. Besides adding new functions now and then, they also keep improving existing functions. Review collected by and hosted on G2.com.

What problems is Facelift Cloud solving and how is that benefiting you?

We can plan content and do our community management for several social media channels in Facelift. This saves a lot of time because we don't need to log in to every single platform. Thus, we have everything in one place and it is easy and inuitive to use as well. Review collected by and hosted on G2.com.

Sarah W.
SW
Social Media Managerin
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Facelift Cloud?

Unfortunately, there are currently no options for editing or creating images on the platform. Even minor adjustments to the UI, such as moving posts using drag and drop and the function to undo changes, still leave a lot to be desired. The onboarding process was fully supported by facleift. The support is also absolutely reliable. So far, there has not been a single question to which I have not received a satisfactory answer. Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

Unfortunately, there are currently no options for editing or creating images on the platform. Even minor adjustments to the UI, such as moving posts using drag and drop and the function to undo changes, still leave a lot to be desired. Review collected by and hosted on G2.com.

What problems is Facelift Cloud solving and how is that benefiting you?

Facelift solves a very central problem that other platforms for social media management cannot solve: collaboration as an agency in social media communication can be almost completely mapped via this tool using various authorizations and approval strategies. In addition, the server location in Germany is important for some of our customers from the public sector, as they have to guarantee data protection. We work together with different departments on the platform to create content. The briefing function makes this process very simple. Review collected by and hosted on G2.com.

OK
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about Facelift Cloud?

The publisher module with calendar was our favorite and was also used the most. This made it easy to display and publish all postings clearly, even for users who do not use the platform regularly or are just starting to edit with Facelift. For recurring postings, the template function for postings is also very helpful, as it saves a lot of time when used. Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

It would be great if there was an option to create folders in the media library and store images in them as needed. In our case, this would significantly improve the overview. Additionally, it is somewhat cumbersome that you cannot simply drag and drop already scheduled posts in the publisher to another day, for example, but have to pause the publication, select a new day/time, and then release it again. Review collected by and hosted on G2.com.

What problems is Facelift Cloud solving and how is that benefiting you?

The biggest advantage is that with the help of Facelift, you no longer have to access individual platforms, but have everything on one page and can manage it. This provides us with a very good overview of all relevant channels we engage with when using Facelift. Before Facelift, it was always quite cumbersome in our company to make critical posts or posts that need to be answered by specialized departments accessible to the appropriate people. The ability to easily send the conversation to the appropriate people via email has significantly simplified the handling. Review collected by and hosted on G2.com.

Jacqueline K.
JK
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about Facelift Cloud?

Facelift is undoubtedly the best product I have tested so far. Its simplicity and style are convincing across the board. The tool is not only aesthetically pleasing but also extremely user-friendly. The ability to customize the dashboard is another plus. Additionally, customer service offers continuous support and regularly provides valuable tips as well as the latest extensions. The development of new tools is based on customer feedback, which underscores the company's commitment to user satisfaction. Overall, simply great, and the customer service is particularly fast and efficient. It was easy to implement and integrate into our daily work routine. We use it every day not only to post content but also to manage campaigns, respond to customers, and analyze. Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

There is nothing I currently have that I don't like. Review collected by and hosted on G2.com.

What problems is Facelift Cloud solving and how is that benefiting you?

Through the central management and planning of content on various social media platforms, Facelift saves time and simplifies the workflow. Review collected by and hosted on G2.com.

Verified User in Entertainment
AE
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Facelift Cloud?

Der Bereich für die organische Redaktionsplanung sowie für die Moderation aller eingehenden Nachrichten/Kommentare/Bewertungen gefallen besonders gut. Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

Potenziale liegen in der tiefergehenden Analyse von Sentiments, die automatisiert Emotionen erfassen und kategorisieren. Review collected by and hosted on G2.com.

What problems is Facelift Cloud solving and how is that benefiting you?

Super Möglichkeit alle Social Media Aktivitäten an einem Ort sinnvoll zu bündeln. Grundlegend auch eine tolle Chance mit unterschiedlichen Stakeholdern in einem Tool zu arbeiten. Review collected by and hosted on G2.com.

Diana B.
DB
Sachbearbeiterin PR & Media
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Facelift Cloud?

The tool is easy to use, very self-explanatory and intuitive and has many functions. Everything is possible in this tool, from planning to playout to analysis, and it fits our requirements perfectly and makes my life as a social media manager much easier by its dalily usage. In addition, the support is great and always helps quickly and provides solutions to any problems. The tool also runs very well and rarely has any faults or problems. And if a problem does occur, it is resolved and fixed very quickly. Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

Unfortunately, I don't find it that easy to create reports or dashboards. To be honest, though, I haven't done this very often either and perhaps it just takes a little practice. We are also currently missing the function of being able to display LinkedIn posts with documents via the tool. Review collected by and hosted on G2.com.

What problems is Facelift Cloud solving and how is that benefiting you?

As a social media manager, it's not always possible to post at the right time. Planning content can also often be difficult. It is also important to analyse previous postings and activities in order to learn from them, implement the knowledge gained in the future and thus become even better. Facelift provides a good solution for all of this. By planning content in advance, it makes managing social media channels much easier and more flexible. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
AA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Facelift Cloud?

An facelift gefällt mir am besten, dass das Tool in seinen Funktionen sehr breitgefächert ist. Es bringt alles mit, was man grundlegend braucht, um erfolgreiches Social-Media-Marketing zu betreiben. Wir haben neben dem Support auch einen persönlichen Ansprechpartner, der uns jederzeit bei Fragen und Anliegen zur Verfügung steht. Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

Einige kleinere Funktionen sind noch nicht so ausgereift, das Engagement über die mobile App z.B. - hier fehlen Funktionen wie z.B. die Sentiment-Bewertung, die bei der Desktop-Version vorhanden ist. Review collected by and hosted on G2.com.

What problems is Facelift Cloud solving and how is that benefiting you?

Facelift unterstützt uns dabei, efizient in unserem Team im Bereich Social-Media-Marketing zu arbeiten. Review collected by and hosted on G2.com.

Florian B.
FB
Social Media Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Facelift Cloud?

Great client service! I work in an agency and it makes the daily work much easier, because I have a lot of different social accounts for different clients. Facelift helps me make everything more organized. Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

Sometimes the user interface is not ideal, but they are working on that. Review collected by and hosted on G2.com.

What problems is Facelift Cloud solving and how is that benefiting you?

Lots of different things like a drop down menu for Instagram channels or the API connection to Threads. Review collected by and hosted on G2.com.

Marco S.
MS
Junior-Marketingmanager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about Facelift Cloud?

I use Facelift daily to manage over 200 accounts. All accounts are always clearly presented. If problems do arise, the support reliably helps quickly and with dedication to solve the issue. Integration in over 100 locations is also possible through simple user management. Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

There are rather few disadvantages, design-wise and regarding drag and drop functions, there is still room for improvement. Nevertheless, an update of the individual tools is currently being carried out, so that this will also be possible soon. Review collected by and hosted on G2.com.

What problems is Facelift Cloud solving and how is that benefiting you?

Facelift is currently revising the interface, providing a new and even easier-to-use look. Review collected by and hosted on G2.com.

AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Facelift Cloud?

I have the option of planning my content plan well in advance. This means I no longer have to set reminders and actively think about it all the time. Once scheduled, Facelift does everything else by itself. Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

Unfortunately, the information about failed publications often results in incorrect error messages: In Facelift, for example, the error message is displayed for one of several accounts, but the post has often been published successfully when it is checked again. Review collected by and hosted on G2.com.

What problems is Facelift Cloud solving and how is that benefiting you?

I can plan my social media posts well in advance across multiple channels. Review collected by and hosted on G2.com.