Service is available in many locations across the US
Timely delivery Review collected by and hosted on G2.com.
For our corporate team event, we ordered BenJYehuda by using EZCater service. After we entered our order, they sent us a text, asking us if we wanted to modify my orders to the buffet style. We asked if we would receive all the original orders we entered, which included chicken shawarma, gyros, and falafel. They confirmed so and then modified our order. We asked them to send us the detailed modified order. They did so in a long text, which was difficult to read. It wasn't until the next day when we realized they missed to include gyros in the modified order.
We contacted them about the mishap. They attempted to contact the restaurant, which declined to accommodate the mishaps since the restaurant wasn't involved in the order modification. Then EZCater refused to take any responsibility of the order modification mishaps and blamed everything on us instead, citing the long text they sent.
Because of this incident, we would not trust them about getting things right in the future. Review collected by and hosted on G2.com.
32 out of 33 Total Reviews for ezCater
Overall Review Sentiment for ezCater
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Nothing....won't apply our online prices...send tons of emails and/or calls to confirm orders if you havent confirm within 5mins. Review collected by and hosted on G2.com.
Fees, it is officilay a scam, they are charging 15% on Delivery fees that they removed at the end of the invoice to look good with the clients while we are paying this non existing service...litterely a scam to get extra $$$ from businesses....do not use them. Review collected by and hosted on G2.com.
ease of order and fast updates and GREAT customer service. Review collected by and hosted on G2.com.
How catering is not professional anymore and any driver can take the catering and drop off. No expert packing and unloaoding. Most times things are forgotten (Food or tableware) and the drivers don't know what they picked up or CHECK the items on the invoice to make sure everything is there. The drivers don't help lay out the food. These drivers are simply Uber drivers and alike. WE NEED EXPERT CATERERS to help with our catering for our corporate orders that we do a few times a week for large (100 ppl) and small groups (5 ppl). The Ez Cater site is user friendly and has great features and filters. Review collected by and hosted on G2.com.
Very responsive and effective customer service, easy to find a caterer - all of them in one place. You can set up a group ordering. Tax exemption is an option. One place to pull up all receipts. Review collected by and hosted on G2.com.
Some caterers have unjustifiable food minimums (for an item that you are ordering), some have very limited options to itemize or add extra (proteins, for example). Some caterers' delivery cost is calculated based on the percentage from order, which turns out to be very pricey sometimes. Review collected by and hosted on G2.com.
I like that all of my orders are in one dashboard where I can easily see everything for the upcoming dates Review collected by and hosted on G2.com.
No downsides - some of the caterers would prefer that you go directly through them, but for someone that has multiple orders pending in a time frame, its relaly much easier to use ezCater Review collected by and hosted on G2.com.
The ease of ordering and the variety of restaurants. The customer support is very prompt and attentive. Review collected by and hosted on G2.com.
The only thing I can think of is that I am not always notified when the order arrives onsite which I specifically request. Review collected by and hosted on G2.com.
We enjoyed the service when we used it. But we will never do business with them again as a result of the Review collected by and hosted on G2.com.
We found out that ezCater misappropriated confidential/personally identifiable information (employee names, addresses including home addresses). This company does not respect privacy and their data retention policy is questionable. Review collected by and hosted on G2.com.
ezCater was simple to use and quick to respond every time I needed to adjust my order in any way. They gave lots of updates so I never worried where my order was. Review collected by and hosted on G2.com.
Honestly, ezCater was awesome to use. It would've been nice to have more options but having around 30 was still pretty great. Review collected by and hosted on G2.com.
The best online ordering platform that I have ever used. They are the best by far. I believe they know what they are doing. I pay them almost 36% of each invoice (commission, processing fees and advertising), but I am happy with them. They are honest and bring us, customers. Review collected by and hosted on G2.com.
It is pricey but OK. Other platforms are pricey too, but they do not bring you orders. Review collected by and hosted on G2.com.
