ezCater Reviews & Product Details

I really value their ability to work closely with us to customize solutions around our clients’ unique needs. They’re also extremely responsive and always open to supporting our teams whenever any issues or challenges come up. Review collected by and hosted on G2.com.

As great as the ezCater technology is, it’s still beholden to the last-mile logistics of its restaurant partners. In some cases, those partners aren’t consistent in how they deliver their service. Whether it’s a delayed delivery time or a drop in overall food quality, it can negatively impact customer satisfaction and, in turn, reflect poorly on our service and brand.

This could be improved with more real-time tracking for orders in progress, along with clearer customer updates when delays are expected. In a manufacturing environment where customers have specific, designated lunch times, knowing when the food will arrive is extremely important to help them make the most of their lunch period. Review collected by and hosted on G2.com.

You can pick from a large variety of restuarants and filter by need. Review collected by and hosted on G2.com.

Delivery fees can be a bit expensive. I don't like when you have to wait for EZCATER to check with a restaurant for availability. Sometimes you don't get an answer right away. Also, I've experienced an instance when EZCater required a 2 or 3 working day notice for a certain restaurant but when I called the restaurant myself, they were able to accommadate our request. Review collected by and hosted on G2.com.

I like ezCater's ease of use, especially when ordering for 60+ people, which makes it simple and handy. It's also super convenient that I can check things on my phone with the app. It allows me to choose restaurants that deliver to the pool we are competing at all-in-one place. I can find the restaurant, customize things, and get the order placed without having to call a million different restaurants. It's helpful that I can send the link to our students and they can order what they would like. Switching from going directly through restaurants to using ezCater has made things a lot easier. Review collected by and hosted on G2.com.

Sometimes the tax forms can be confusing, but we got that straightened out. I wish more locations and restaurants used ezCater. Review collected by and hosted on G2.com.

I enjoy that tax exemption is already included, along with delivery windows and the group ordering feature. I like the ability to select dietary preferences as well. ezCater makes it easy for each individual to put in a specific order, without our staff needing to collect that information themselves and send it off to the restaurant. It also indicates to us which restaurants are open to individual orders, which is important for how we order food. It takes the legwork out of scheduling delivery times and getting our tax exemption taken care of. The initial setup was very easy, especially since the university did it for us. Review collected by and hosted on G2.com.

None, just would love even more restaurants to get on board Review collected by and hosted on G2.com.

ezCater makes my work so much easier. It's amazing to have a single portal where I can choose from hundreds of available restaurants, sort by cuisine type, and even start group orders for our office. ezCater is integrated with our internal systems, so our AP department pays them directly. Their customer care is excellent whenever there are issues with delivery. Review collected by and hosted on G2.com.

Certain restaurants have pretty high delivery fees, which limits our options when we are trying to stick to a budget. Review collected by and hosted on G2.com.

I like that ezCater makes the process of creating tax-exempt orders really simple, which is great because it used to be quite a hassle having to call restaurants directly. With ezCater, I can confirm the tax exemption online, which is super convenient and something I appreciate about their service. It's a relief knowing that I can find something unique and tax-exempt at short notice, which wasn't always the case with other services. The initial setup of ezCater was simple too, rating a 3 out of 10 in difficulty, and I appreciate that it's an option without the pressure of being locked into one sole supplier. Review collected by and hosted on G2.com.

I don't like that it's not easy to call a restaurant to change an ezOrder purchase. Also, sometimes there are menu items not on the ezCater menu that the restaurant offers, and it isn't simple to add these into the ezCater budget while keeping the order tax exempt and within budget. Review collected by and hosted on G2.com.

I like how ezCater makes it easy to bulk order meals, which saves us time and money. I appreciate that it's essentially food bulk ordering, similar to Uber Eats but on a larger scale. It's also great that we have a business account where I can manage and upload our sales tax-exempt forms. This feature means employees don't have to worry about managing the sales tax exemption and can just focus on placing the order. The initial setup was very easy as well. Review collected by and hosted on G2.com.

As an admin, I would like it to ask users if they are part of an organization when going to place an order, because sometimes they accidentally order outside of the business account and sales tax is charged. Review collected by and hosted on G2.com.

As an administrator of EzCater for our organization, I find the dashboard tools very helpful when it comes to managing the account. It allows me to easily add approved staff and delete them as well. Best of all, we have a dedicated point of contact which is a huge help when it comes to more complex issues that may arise throughout the year. Review collected by and hosted on G2.com.

The reporting tools could be a little bit better. It's great for basic maintenance although things like adding/updating groups could be better. Right now, I have to manually toggle through a bunch of pages to get to something closer to the end of my groups. I believe there is a total of 30 max groups and it would be helpful to see all of them at the same time. Review collected by and hosted on G2.com.

That they are usually incredibly on top of customer service. I have had numerous bad orders before because I handle a high volume of catering and I like EZCater because they work hard to make to right when things go wrong. They are also usually very on time and have been incredibly accommodating when a last minute request has come through to me Review collected by and hosted on G2.com.

Sometimes it feels like they lose a lot of restaurant's or have limited options. I also sometimes run into issues where I will send a detailed issue in chat and then the chat person logs on and starts speaking to me from a script and ignoring everything I said before which is frustrating when you are on a tight turn around Review collected by and hosted on G2.com.

I really like that ezCater is hands off as an administrator. It recommends restaurants, collects reviews from employees, and applies the subsidy without needing any communication with drivers or restaurants. Everything just happens seamlessly. The interface is super simple and easy to use, letting employees place orders from a variety of vetted restaurants with deliveries by 12PM daily. This makes it a great subsidized lunch solution for our on-site employees. The initial setup was very easy, and the implementation was smooth. Review collected by and hosted on G2.com.

n/a Review collected by and hosted on G2.com.