# Extend Reviews
**Vendor:** Extend  
**Category:** [Warranty Management Software](https://www.g2.com/categories/warranty-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 61
## About Extend
Extend is designed to help brands boost their profit margins and build post-purchase customer relationships that last. Our modern, AI-powered technology platform powers both product and shipping protection offerings, making it easy to integrate into any retail infrastructure. Extend’s easy and approachable customer-first experience keeps your customers using your products. We handle everything from offer merchandising and optimization to claims adjudication, so your customers are never passed off to a third-party insurance provider. Customers’ claims get resolved fast, with our automated claim intake processing 98% of claims in 90 seconds. Extend Product Protection Modern product protection resolves product issues and accidents with easy replacements and repairs. It can also drive revenue across multiple sales channels. Extend comes at no cost, so the revenue you make goes directly to your bottom line. Our merchants see a 2% lift in revenue on average. Plus, Extend keeps customers in your brand’s ecosystem. We see that customers who purchase warranties have a 4.5% repeat purchase rate. Extend Shipping Protection Modern shipping protection eliminates costs to resolve deliveries that are lost, stolen, or damaged in transit. Protect your brand by ensuring your customers have every opportunity to enjoy a working product. Extend’s no-cost platform reduces the operational overhead you need to do just that, saving you time and money. How Extend Works 1. Merchants sell proprietary protection plans at online checkout (product and shipping protection) and/or in-store, by email, over the phone, or in your mobile app (product protection). 2. If an issue arises, customers file claims with Extend’s chatbot, Kaley; Extend customer support; or merchant customer support. 3. Extend fulfills the claims with a replacement product from the original merchant or repair (product protection only) leveraging Extend’s service network or the merchant’s repair team.




## Extend Reviews
  ### 1. Frustrating Warranty Experience, Not Recommended

**Rating:** 0.5/5.0 stars

**Reviewed by:** Jason M.

**Reviewed Date:** October 16, 2025

**What do you like best about Extend?**

I found setting up Extend to be easy.

**What do you dislike about Extend?**

I am very disappointed with the warranty process provided by Extend. The communication was poor, as the return mail went to my spam, which caused delays. When I finally attempted to send back the item, I had to reapply for the replacement and was denied, despite being previously approved for the exact same issue. This lack of clarity and consistency has caused me significant frustration. Moreover, the warranty process has been a waste of my time and money, providing no tangible benefit. I also dislike that promised coverage was not upheld, and the process to return and repair items was not straightforward. Overall, my experience has been negative, and I would not recommend Extend based on this service.

**What problems is Extend solving and how is that benefiting you?**

n/a

  ### 2. Extend Does Not Care About Customers

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 16, 2025

**What do you like best about Extend?**

There is absolutely nothing about Extend that I like, nothing at all. They do not care about customers at all.

**What do you dislike about Extend?**

Everything. Absolutely everything. They are terrible to deal with and do not want to help when you call. And asking for a supervisor is no better. I was treated horribly.

**What problems is Extend solving and how is that benefiting you?**

Warranty Claim on our reclining loveseat

  ### 3. Exceptional Product & Shipping Protection Coverage

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bobby S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 25, 2023

**What do you like best about Extend?**

Extend Shipping and Product Protection allows Felix Gray to add further value for our customers. Extend is a crucial part of our efforts to deliver a best-in-class digital experience that drives customer lifetime value and increases brand loyalty. Shipping protection is a value-added service that provides protection for replacement when customers’ packages are lost, stolen, or damaged in transit. Similar to Product Protection, it turns a customer pain point into a positive brand interaction.

**What do you dislike about Extend?**

No downsides! Extend is easy to opt into and filing a claim is seamless with their chatbot and/or customer support team via phone call and email. I highly recommend merchants to evaluate adding Extend to their offerings to protect customer purchases!

**What problems is Extend solving and how is that benefiting you?**

The Extend ADH Protection Plan begins at the time the customer purchases the product and lasts for the duration of the term it was purchased for. The ADH plan covers damage caused by accidents such as drops, breaks, and spills. Extend provides you peace of mind and financial protection should there be a product failure or accidental damage. The Extend ACH protection plan provides accident coverage, replacements, malfunctions, and a $0 deductible.

  ### 4. An easy installing extended warranty.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Mike M. | Retail, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 25, 2023

**What do you like best about Extend?**

Extend did a lot of the prep work on finding manufacturer warranty information. They sent us a short list of brands they could not find information about. They were easy to install on our BigCommerce store. They provided resources and training for us. Their support team quickly answered issues. After products are in their system, it is easy to remove warranty offerings.

**What do you dislike about Extend?**

I have not used another service and only helped set up. Besides BigCommerce, we also used Brightpearl as our ROS. Since the SKUs are not static, we cannot easily track orders like warranties. Besides that, we have had only small issues that happen to orders.

**What problems is Extend solving and how is that benefiting you?**

In our industry, equipment may barely make it past the manufacturer's warranty. Extend allow us to give our customer better peace of mind about buying expensive coffee equipment.

  ### 5. Amazing partnership to add value to our products!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bailey B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 18, 2023

**What do you like best about Extend?**

Extend seems to be a product that our customers know, recognize, and add to their cart when they decide to invest in one of our products. Working with Kate and the team has been one of the easiest and most communicative processes I've had with a vendor.

**What do you dislike about Extend?**

The only downside we've faced is some minor complications with SKU #s/ refurb units but our rep Kate was on top of it, put us in touch with the right engineers to figure it out.

**What problems is Extend solving and how is that benefiting you?**

Customers are wary of buying our product because of the high price point and highly technical nature. Many of them want to build businesses with the product as their main investment/tool to start - so having the option of Extend warranties makes customers more comfortable completing their order, knowing they'll be covered for years to come.

  ### 6. Expand your virtual shelf with virtual product.

**Rating:** 4.5/5.0 stars

**Reviewed by:** James M. | Enterprise (> 1000 emp.)

**Reviewed Date:** April 25, 2023

**What do you like best about Extend?**

It's a no-brainer, better security for consumer purchases. Also, it's a new revenue stream with no risk. The revenue is split between the vendor and brand implementing the solution.

**What do you dislike about Extend?**

It can be challenging to implement with headless commerce. This is really true with any vendor/solutions implemented. Development is required to work with the front-end. Also, you should be sure when using a warranty vendor. Switching down the line could be a poor experience with consumers trying to redeem the warranty.

**What problems is Extend solving and how is that benefiting you?**

New revenue and better peace of mind with consumers buying product online. The warranty is a no brainer for consumers looking to minimize risk with quality or damage to a product.

  ### 7. Win-Win!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Beckie S. | Ecommerce & Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 27, 2023

**What do you like best about Extend?**

Our customers see value in extending their warranty, while it is a painless way for us to offer them just that.

**What do you dislike about Extend?**

There is nothing to dislike! I will say we haven't reached the one year mark when any of these extended warranties would start kicking in.

**What problems is Extend solving and how is that benefiting you?**

We were not able to offer warranties beyond the manufacturer's standard warranty, now we can.

  ### 8. Great idea, great execution, average customer service

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 27, 2023

**What do you like best about Extend?**

We've been using Extend for a while now. It's simple, intuitive, and convenient. The onboarding was great, we were looked after during the whole process and they made specific amendments as requested.

**What do you dislike about Extend?**

Their customer service can be slow, and we requested for some changes to the wording of claims as they didn't make sense for our products (they weren't applicable). They said there was nothing they could do.

**What problems is Extend solving and how is that benefiting you?**

They offer our customers extended warranty for accidental damage or manufacturers defects outside of the given warranty. It's a great upsell and it provides peace of mind to our customers.

  ### 9. We integrate EXTEND protection plan

**Rating:** 4.0/5.0 stars

**Reviewed by:** Shobhit K. | Asst manager logisitcs and order management, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 05, 2023

**What do you like best about Extend?**

It gives instant claims to our customers

**What do you dislike about Extend?**

theri customer service responded in 24 hours

**What problems is Extend solving and how is that benefiting you?**

It helps with the replacement cost that we were bearing earlier

  ### 10. Fanastic Service with Great Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Raymond M. | COO, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 25, 2023

**What do you like best about Extend?**

The Support team is top notch. Proactive and willin to take feedback to improve. they are great bunch of people and a good company.

**What do you dislike about Extend?**

technologies needs a bit of improvement. but they are making strides.

**What problems is Extend solving and how is that benefiting you?**

giving our customers less friction on problem shipments

  ### 11. Great service and value

**Rating:** 5.0/5.0 stars

**Reviewed by:** Omri K. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 25, 2023

**What do you like best about Extend?**

The team's service, knowledge and attentiveness. Willingness to help and extremely easy way to increase sales

**What do you dislike about Extend?**

There are other solutions which allow us to be more flexible with the sales price

**What problems is Extend solving and how is that benefiting you?**

Added warranty solutions, affordable and peace of mind

  ### 12. Great Customer Service

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jordan K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 26, 2023

**What do you like best about Extend?**

We have always been able to easily get a hold of someone when we need help on an order.

**What do you dislike about Extend?**

I can't really think of anything that we don't like. Wish they covered glass/ceramic items, but understand why they don't.

**What problems is Extend solving and how is that benefiting you?**

Our customers want to know their expensive items are covered, so they give them that option.

  ### 13. It just works

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2022

**What do you like best about Extend?**

Simple to set up. And support is helpful in getting everything set up. At end of day, it's free cash for little effort.

**What do you dislike about Extend?**

Sometimes there are issues that required review of invoice, but support is helpful in getting it resolved.

**What problems is Extend solving and how is that benefiting you?**

Helps give our customers an extra option for warranty. More sales.

  ### 14. Extend integration with Shopify is a snap!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 25, 2023

**What do you like best about Extend?**

Support and ease of integration with our Shopify platform.

**What do you dislike about Extend?**

Nothing, services and platform work great for us.

**What problems is Extend solving and how is that benefiting you?**

We are able to offer extended warranty beyond our standard and then allow customer to come back to our shop for claim, which increases sales.

  ### 15. Great Product Protection Plans from Extend

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.)

**Reviewed Date:** April 21, 2023

**What do you like best about Extend?**

The claims process is straightforward, quick, and simple. There is no fine print and Extend genuinely cares about getting the customer into a replacement as easily as possible.

**What do you dislike about Extend?**

Nothing to dislike. Visited their website early on for more information about their protection plans and found it easy to navigate, making the claims process very simple if it is ever needed.

**What problems is Extend solving and how is that benefiting you?**

Offering added peace of mind to a consumer that was previously unavailable in stores and is still unavailable with major competitors.

  ### 16. Easy to work with, flexible, adds value to the site

**Rating:** 3.5/5.0 stars

**Reviewed by:** Todd F. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 25, 2023

**What do you like best about Extend?**

Most helpful is that our customers often want extended 'warranties' on their instruments, Extend provides this at zero effort on our part :)

**What do you dislike about Extend?**

The site modifications have caused some issues, which is unfortunate - formatting, etc

**What problems is Extend solving and how is that benefiting you?**

Extended warranties on our instruments/products

  ### 17. What You Need

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zack F. | Shark Wheel COO, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 25, 2023

**What do you like best about Extend?**

Extend is a necessary tool for products like ours that need extended warranty options for our customers. Great product!

**What do you dislike about Extend?**

The process to onboard is time consuming a bit.

**What problems is Extend solving and how is that benefiting you?**

Extend is offering extended warranties for our electric skateboard

  ### 18. Very Well Done Protection Plan Company

**Rating:** 5.0/5.0 stars

**Reviewed by:** Erik C. | eCommerce, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 05, 2022

**What do you like best about Extend?**

The onboarding team at Extend was terrific to deal with. They made the process very fast and easy to get set up. Two states require a certificate to sell protection plans and Extend reimbursed us for those applications. It was a great experience overall. The additional income is making a big difference in our profitability.

**What do you dislike about Extend?**

Some of our big ticket items are not eligible currently for protection plans due to the size and installation complexity, however, they are currently working on a solution for this which includes setting up a repair network!

**What problems is Extend solving and how is that benefiting you?**

We wanted a way to help increase the profitability of the store. The margins with Extend are great and help the AOV (Average Order Value) quite a bit and it has slightly helped the conversion rates.

  ### 19. Awesome experience so far

**Rating:** 5.0/5.0 stars

**Reviewed by:** KJ C. | Founder / Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 25, 2023

**What do you like best about Extend?**

Increased my AOV by quite a bit and has been simple to use

**What do you dislike about Extend?**

Nothing at all so far it has been fantastic!

**What problems is Extend solving and how is that benefiting you?**

Increased my AOV and also helped customers with shipping and damage issues.

  ### 20. It was simply and provided great value and assurance to our customers

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bailey C. | COO, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 25, 2023

**What do you like best about Extend?**

They take the risk for us while providing assurance to our customers.

**What do you dislike about Extend?**

The set up in the backend with products is a bit clunky

**What problems is Extend solving and how is that benefiting you?**

It helps customers feel safe buying premium electronics

  ### 21. Solid application

**Rating:** 3.5/5.0 stars

**Reviewed by:** Corey P. | Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 25, 2023

**What do you like best about Extend?**

Easy to use software using their Shopify integratin.

**What do you dislike about Extend?**

Limited customer take up on the warranty offers.

**What problems is Extend solving and how is that benefiting you?**

Extend allows customers to buy an extended warranty so they had added protection for their products.

  ### 22. Expanding Revenue

**Rating:** 4.5/5.0 stars

**Reviewed by:** Steve L. | Director of Marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 10, 2022

**What do you like best about Extend?**

The extend team is knowledgeable and easy to work with. They are very responsive and address issues quickly to have a positive resolution.  Our onboarding was complex due to the ERP we use and the integration required with our website.

**What do you dislike about Extend?**

What I didn't liek was that we were offered several plans to offer to our custoemrs at first. But latter when we were about to go live that offering was reduced and we could only offer a fraction of the plans intitially presented to us. But that was ok and still worked out well.

**Recommendations to others considering Extend:**

Yes if you are looking for an additonal revenue stream and offer your customers additional protection and value using Extend is the way to go.

**What problems is Extend solving and how is that benefiting you?**

We are able to offer our customers extra protection on their expensive products they purchase from us. Also, we are able to realize an additional revenue stream by utilizing Extend Services.

  ### 23. Excellent service and supporting staff

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 25, 2023

**What do you like best about Extend?**

Extend allows our brand to offer customers peace of mind when they purchase one of our products with shipping protection and extended warranties.

**What do you dislike about Extend?**

The Shopify SKU methodology could be improved. Not a significant drawback but it could be better.

**What problems is Extend solving and how is that benefiting you?**

Supporting our customers after the manufactures warranty ends. Having this maintains customer satisfaction.

  ### 24. Fantastic engagement team, lots of technical support, resulting in great service for our customers!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matthew S. | Management Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2022

**What do you like best about Extend?**

Everyone on the Extend team has been super accomodating, in terms of explanation of their service, adjusting to our available times for calls, and patience for the delays on our side. They're very accessible for questions at any time. One of the better experiences I've had with a vendor so far.

**What do you dislike about Extend?**

So far, I honestly cannot say that I have any dislikes from our experience with Extend - they've been fantastic with us, even as we experienced delays on our side with implementation.

**Recommendations to others considering Extend:**

It's a great way to offer additional warranty options to your customers.

**What problems is Extend solving and how is that benefiting you?**

We're offering our customers a great extended warranty that we don't already offer. The entire process on our side is almost effortless once implemented, so it's been a great experience.

  ### 25. Extend provides customers with buying confidence

**Rating:** 4.5/5.0 stars

**Reviewed by:** Barry L. | Executive Vice-President, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2022

**What do you like best about Extend?**

Customers have an option to buy extended warranty coverage, so we are less likely to receive warranty claims due to wear and tear types of issues. The customers know that they could have opted to buy an extended warranty, and if they did not buy it, they will be less likely to come to us 9 months after their purchase, saying that they want a replacement.

**What do you dislike about Extend?**

We really wish more customers would buy the extended warranty option.

**Recommendations to others considering Extend:**

The Extend program works with our BigCommerce website. We have been happy with the results thus far.

**What problems is Extend solving and how is that benefiting you?**

We have fewer customer complaints about product issues. We find that customers are less likely to find fault with the products that have simply worn out through heavy use.

  ### 26. Hassle Free and and Instant, Risk-Free boost to profits

**Rating:** 5.0/5.0 stars

**Reviewed by:** Warren C. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2022

**What do you like best about Extend?**

1) Instant boost to profits at no additional cost. You only pay Extend a revenue share when there is a sale.

2) Hassle-free implementation. Once you give Extend access to your web store, they do the complete set up including testing

3) Potential for future sales if customers invoke their protection plan and Extend authorizes a free replacement product.

**What do you dislike about Extend?**

Can't think of anything. So far everything works fine.

**What problems is Extend solving and how is that benefiting you?**

Less customer dissatisfaction about having to pay for repairs after the 1-year standard warranty.

Benefited from the additional profit without incurring a single cent of incremental advertising cost. In other words, this just increases the average order size and average revenue per click, without having to increase my advertising cost per click.

  ### 27. Straightforward product and easy to work with team

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 17, 2022

**What do you like best about Extend?**

The onboarding process with Extend was easy for our dev team. Since implementation, Extend has been receptive to our feedback and has been willing to work with us on our requests and ideas for optimization. Our open line of communication and quarterly reviews help keep us aligned. Operationally speaking, we have not had any customer issues since implementation.

**What do you dislike about Extend?**

Our customer-facing pricing started higher than our competitors and took a few iterations and concessions to bring it down. Unsure if this is the same for sellers in other industries, but as a smaller vendor, our competitors' warranty pricing beat ours with Extend in most instances.

Extend has been easy to work with to improve the offering, but we are still working on ramping up the program to the anticipated results and identifying the best way to balance extended warranties with other checkout features.

**What problems is Extend solving and how is that benefiting you?**

Extend is helping us improve our competitive position in our industry by offering a top-of-the-line warranty product. It's a commonplace offering in the electronics industry, and we were the oddball out without Extend. The profit-share agreement is a win-win, and Extend handles all the heavy lifting for us.

  ### 28. Great add on for accidental damage protection

**Rating:** 4.5/5.0 stars

**Reviewed by:** Moez F. | Head of Marketing, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 10, 2022

**What do you like best about Extend?**

Extend doesn't significantly impact load speed on the website, which is great. The support and success teams are responsive and we were up and running in just a few days. So far, claims have been seamlesss as well.

**What do you dislike about Extend?**

It's not so easy to get custom orders going. It involves a whole bunch of technical stuff, it would be much better if we could just link online orders with customers and create orders in the merchant portal.

**Recommendations to others considering Extend:**

Definitely go for it, it's a great solution that doesn't add any cost.

**What problems is Extend solving and how is that benefiting you?**

It's easy to offer accidental damage protection to customers, and this way we can separate our manufacturer's warranty for issues in craftsmanship with accidental damage issues.

  ### 29. One of the best

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christian A. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 10, 2022

**What do you like best about Extend?**

We had seriously considered some of the more custom options on the market, even spinning up an additional protection coverage program ourselves. All of that fell short of Extend's competitive rates and other value adds.

**What do you dislike about Extend?**

One dislike I've had is how I, the brand, have no control over creative content in the popup. Extend prefers to utilize image assets that they've seen proven success, but the images are not mine, and therefore are not related to my brand (just to my category).

**What problems is Extend solving and how is that benefiting you?**

I'd say that we're bridging the fear gap that comes with customers who are purchasing an expensive item from my store. That fear is quelled by the additional layer of protection.

  ### 30. Extend helps generate extra income

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Motion Pictures and Film | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2022

**What do you like best about Extend?**

My favorite thing about extend is how easy it is to use. There's virtually nothing that needs to be done on our end and it just works like it was advertised. The team is very responsive and helpful.

**What do you dislike about Extend?**

There's really not anything that I dislike about extend. The only negative is that the team is required to make most changes to the setup which takes a bit of extra time than just doing it ourselves.

**Recommendations to others considering Extend:**

I'd highly recommend using Extend. There really is no downside. You're offering more to your customers while also adding more to your bottom line, all without really having to do much work.

**What problems is Extend solving and how is that benefiting you?**

Some of our products only have a 1-year warranty and customers use and abuse a lot of our items. Extend helps us extend that warranty and give them piece of mind that if they lose or break their purchase they will be covered for a longer period of time.   Our customers love the option to be able to extend their warranty coverage.

  ### 31. Works very well. Adds more value for our customers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Raymond L. | Online Sales Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2022

**What do you like best about Extend?**

It's a value-added service that helps customers looking for a great deal.  Some customers know that they are purchasing something they intend to keep for years; warranties ensure that they are making a great investment.

**What do you dislike about Extend?**

The integration requires some customization, but it is not a deal-breaker. It's expected to see this kind of customization required to get it working on a Magento site

**What problems is Extend solving and how is that benefiting you?**

Some manufacturers may not be as responsive as some customers would like them to be. By getting an extended warranty, customers can cut out the manufacturer from the equation and work with Extend directly—who is much more responsive than any other manufacturer

  ### 32. Great addition to product offering for a business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dan B. | General Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2022

**What do you like best about Extend?**

Adds another layer of warranty protection if the customer wants it. It does not cost us a thing and is another way to gain some additional revenue from those sales. The Extend reps are also very helpful and their dev team makes any setup or fixes completely hands-off for us.

**What do you dislike about Extend?**

I wish they offered the ability to pay for bills with a card, it would make that process a lot easier and flexible for how we would prefer to pay.

**What problems is Extend solving and how is that benefiting you?**

Longer warranty coverage for our product. Customers seem to feel more confident in making a purchase with that added protection.

  ### 33. Great people, great company.

**Rating:** 5.0/5.0 stars

**Reviewed by:** PARM C. | WEB MANAGER, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 10, 2022

**What do you like best about Extend?**

Make it super easy to set-up and the benefits are instant and mutual.  Easy money for anyone looking to create a second revenue stream to pretty much sell what you are and make more money.

**What do you dislike about Extend?**

None. We are happy with our current relationship with Extend.  We currently have no issues with the service and have no reason to stop using them.  Thank you for asking.

**What problems is Extend solving and how is that benefiting you?**

Extend helps our customers purchase items at a high price point.  Making it easier to get the items they want at an easy payment plan has been nothing but a huge success.

  ### 34. The more personalized and feature rich option

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2022

**What do you like best about Extend?**

What we liked best about extend is the integration process. Unlike many other product warranty applications and companies, Extend takes the time to work with store owners and develop something unique rather than a cookie cutter solution.

**What do you dislike about Extend?**

The only downside of Extend ties in with the greatest thing. Getting a custom app built takes time. However, you can't rush greatness! After a short wait, you're left with a beautifully integrated that runs much quicker than their competitors.

**What problems is Extend solving and how is that benefiting you?**

The problems we've been able to solve by partnering with Extend are: Customers are able to protect their purchases with an affordable and reputable warranty option. This in turns increases ROI as well as customer confidence/satisfaction.

  ### 35. Solid offering and peace of mind for customers

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bailey C. | Wrestling Coach, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2022

**What do you like best about Extend?**

It gives our customers piece of mind that if anything goes wrong with their product, they won't be out of luck.

**What do you dislike about Extend?**

Extend is a long term play. You won't get benefits until you've been using it for a while.

**Recommendations to others considering Extend:**

Consider your return rate and long term customer satisfaction.

**What problems is Extend solving and how is that benefiting you?**

Peace of mind to customers is huge. Added revenue is also a bonus.

  ### 36. Great product! Amazing team!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.)

**Reviewed Date:** May 10, 2022

**What do you like best about Extend?**

Extend has been a great partner.  They are extremely professional to work with on the integration side.  They offer a great service to our customers and a great revenue upsell for us!

**What do you dislike about Extend?**

Honestly, it's been great overall. Wish they had coverage for more of our catalog, but that's a very difficult thing to do because we have 500,000 products. Overall, great service!

**Recommendations to others considering Extend:**

Go for it!

**What problems is Extend solving and how is that benefiting you?**

Customer additional warranty is huge in our industry.  Especially on wheels.  The manufacturer warranty is typically pretty bad for auto parts, and extend fills a much needed void.

  ### 37. easy of use and great service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ali A. | President, Consumer Electronics, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2022

**What do you like best about Extend?**

Customer service is very helpful. dan always available to answer any question you have

**What do you dislike about Extend?**

Didn't find anything to dislike not much effort required

**Recommendations to others considering Extend:**

if your website need to offer extended warranty extend is the way to go

**What problems is Extend solving and how is that benefiting you?**

offering extended warranty for our customer helped us bring more traffic to our site

  ### 38. anytime baseball

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kevin K. | owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 10, 2022

**What do you like best about Extend?**

easy to set up, more cash per sale, customer peace of mind

**What do you dislike about Extend?**

I have no idea if Extend pays us or if we pay them, still confused to this day. also I was interested in creating email follow up flows to c ustomers that did not opt in to extend to get more customers on board, but they basically said I have to hire my own dev to do it. would be nice if they helped

**Recommendations to others considering Extend:**

no other recs

**What problems is Extend solving and how is that benefiting you?**

Helping customers achieve peace of mind.

  ### 39. Extend has helped our business grow!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kyle F. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 10, 2022

**What do you like best about Extend?**

Extend has the best customer support and they are always available to help you.

**What do you dislike about Extend?**

Currently, we do not have any downsides to using Extend.

**What problems is Extend solving and how is that benefiting you?**

We can offer extended protection on the products we sell which gives customers peace of mind beyond the manufacturer's standard.

  ### 40. comfortable

**Rating:** 5.0/5.0 stars

**Reviewed by:** DEMETRIUS N. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 08, 2022

**What do you like best about Extend?**

I love that the did all the back end work.

**What do you dislike about Extend?**

Have not had a dislike. The onboading was rough but we got through it like a team.

**What problems is Extend solving and how is that benefiting you?**

I have solved having a reliable warranty program for my customers

  ### 41. Easy Extended Warranty Solution to Increase AOV

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anastasia V. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2022

**What do you like best about Extend?**

Easy implementation, streamlined look, great communication and support

**What do you dislike about Extend?**

Nothing really. We are pretty happy with extend.

**What problems is Extend solving and how is that benefiting you?**

Offering extended warranties that many of our custmers want. This helps us stand out from the competition and increase our revenue - win-win!

  ### 42. Great Partnership!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sandy C. | Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2022

**What do you like best about Extend?**

Easy to implement and excellent customer service!

**What do you dislike about Extend?**

So far, have not found something I dislike.

**What problems is Extend solving and how is that benefiting you?**

Has given us the ability to offer an extra layer of product protection in addition to our manufacturer warranty.

  ### 43. Professional and responsive.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 05, 2022

**What do you like best about Extend?**

Great communication, and put together a program that met most of our needs very well.

**What do you dislike about Extend?**

The netsuite upsell integration is hard for sales reps to use and doesn't prompt them at the correct moment.
The after-sale warranty upsell doesn't exist at all, this isn't something that was made clear to us at the time we committed.

**What problems is Extend solving and how is that benefiting you?**

Items not covered by manufacturer's warranty that customers wish to protect. 
Additional revenue.
More options for our customers.

  ### 44. Extend has been a great protection plan partner - great service & team.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Connor W. | COO, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 10, 2022

**What do you like best about Extend?**

Extend has been helpful in finding the right price point for our customers. We also appreciate their fast responses and work with us on custom projects.

**What do you dislike about Extend?**

Extend has somewhat limited on-site display configuration options, limiting our website design capabilities.

**What problems is Extend solving and how is that benefiting you?**

Offering peace of mind protection for our customer's high-value pieces. Customers are willing to pay the low protection plan price to get that peace of mind (especially homes that have pets/children).

  ### 45. Great! No complaints

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2022

**What do you like best about Extend?**

i love the transparency. they walk you through the entire process and clear up any questions before you have the chance to ask.

**What do you dislike about Extend?**

nothing to dislike. they give you all the tools you need to succeed.

**What problems is Extend solving and how is that benefiting you?**

trust is gained when you can offer a warranty. to be able to offer a warranty for free is extremely valuable. not to mention it is exceptionally designed and integrated into our website.

  ### 46. Extend has been a great partner for our business!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Scott R. | President-CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 14, 2022

**What do you like best about Extend?**

Ease of use. Extra revenue with minimal effort!

**What do you dislike about Extend?**

No complaints. Extend has been value-added from day 1

**What problems is Extend solving and how is that benefiting you?**

Helping our customer with peace of mind knowing they have a warranty beyond what the manufacturer provides at a minimal cost.

  ### 47. Excellent opportunity for incremental revenue

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2022

**What do you like best about Extend?**

Seemless integration, great user/customer experience, high profit margins,

**What do you dislike about Extend?**

Reporting could be enhanced - i.e.e how does the modal convert compared to product page/in cart, etc.

**What problems is Extend solving and how is that benefiting you?**

Being more competitive with other merchants who offer warranty options; we have closed that gap with Extend as well as the advantage of lower cost and better coverage to our customers.

  ### 48. Once installed, it's completely automated and generates additional income for our store.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2022

**What do you like best about Extend?**

Automation and seamless once installed. The team we worked with are very friendly and knowledgable of the product.

**What do you dislike about Extend?**

None so far. It has been a good experience all around.

**What problems is Extend solving and how is that benefiting you?**

More assurance for our customers. Additional revenue. Too soon to see repeat customers pick up.

  ### 49. Customers Have Been Happy using Extend

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 10, 2022

**What do you like best about Extend?**

Being able to sale extended warranty while it being pretty hands off.

**What do you dislike about Extend?**

Currently we have to "fulfill" the extended warranty eventhough there isn't a product that needs fulfillment.

**What problems is Extend solving and how is that benefiting you?**

Customer service issues are being resovled by them having purchased extended warranty.

  ### 50. Great team and product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex F. | GM of DTC, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 10, 2022

**What do you like best about Extend?**

Very innovative and smart team that is always looking to optimize.

**What do you dislike about Extend?**

They are great nothing I dislike, only thing missing is a Canadian product which I'm sure will come.

**What problems is Extend solving and how is that benefiting you?**

Our attachment rate for insurance has skyrocketed since launching with extend.


## Extend Discussions
  - [What is Extend used for?](https://www.g2.com/discussions/what-is-extend-used-for)

- [View Extend pricing details and edition comparison](https://www.g2.com/products/extend-protection-reviews/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-23+13%3A51%3A17+-0500&secure%5Bsession_id%5D=b8cc2b0e-e6e6-487c-985b-f3bb121b103b&secure%5Btoken%5D=8a95c06d43732b026c59c361407413716c2993deba0c459861674b6785df10c7&format=llm_user)

## Extend Features
**User Tools - Warranty Management**
- Inventory
- Stakeholder Reports
- Lifecycle Reports

**Shipping Insurance**
- Claim Tracking
- Shipment Tracking Integrations
- Cargo Tracking
- Reporting & Analytics
- B2C E-Commerce Tracking
- Claim Filing

**Customer Insights**
- Fraud Detection
- Trends Detection

**Software Integrations**
- CRM Integration
- FSM Integration

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