Extend Reviews & Product Details

Extend Shipping and Product Protection allows Felix Gray to add further value for our customers. Extend is a crucial part of our efforts to deliver a best-in-class digital experience that drives customer lifetime value and increases brand loyalty. Shipping protection is a value-added service that provides protection for replacement when customers’ packages are lost, stolen, or damaged in transit. Similar to Product Protection, it turns a customer pain point into a positive brand interaction. Review collected by and hosted on G2.com.

No downsides! Extend is easy to opt into and filing a claim is seamless with their chatbot and/or customer support team via phone call and email. I highly recommend merchants to evaluate adding Extend to their offerings to protect customer purchases! Review collected by and hosted on G2.com.

Extend did a lot of the prep work on finding manufacturer warranty information. They sent us a short list of brands they could not find information about. They were easy to install on our BigCommerce store. They provided resources and training for us. Their support team quickly answered issues. After products are in their system, it is easy to remove warranty offerings. Review collected by and hosted on G2.com.

I have not used another service and only helped set up. Besides BigCommerce, we also used Brightpearl as our ROS. Since the SKUs are not static, we cannot easily track orders like warranties. Besides that, we have had only small issues that happen to orders. Review collected by and hosted on G2.com.

Extend seems to be a product that our customers know, recognize, and add to their cart when they decide to invest in one of our products. Working with Kate and the team has been one of the easiest and most communicative processes I've had with a vendor. Review collected by and hosted on G2.com.

The only downside we've faced is some minor complications with SKU #s/ refurb units but our rep Kate was on top of it, put us in touch with the right engineers to figure it out. Review collected by and hosted on G2.com.

It's a no-brainer, better security for consumer purchases. Also, it's a new revenue stream with no risk. The revenue is split between the vendor and brand implementing the solution. Review collected by and hosted on G2.com.

It can be challenging to implement with headless commerce. This is really true with any vendor/solutions implemented. Development is required to work with the front-end. Also, you should be sure when using a warranty vendor. Switching down the line could be a poor experience with consumers trying to redeem the warranty. Review collected by and hosted on G2.com.

Our customers see value in extending their warranty, while it is a painless way for us to offer them just that. Review collected by and hosted on G2.com.

There is nothing to dislike! I will say we haven't reached the one year mark when any of these extended warranties would start kicking in. Review collected by and hosted on G2.com.

We've been using Extend for a while now. It's simple, intuitive, and convenient. The onboarding was great, we were looked after during the whole process and they made specific amendments as requested. Review collected by and hosted on G2.com.

Their customer service can be slow, and we requested for some changes to the wording of claims as they didn't make sense for our products (they weren't applicable). They said there was nothing they could do. Review collected by and hosted on G2.com.

It gives instant claims to our customers Review collected by and hosted on G2.com.

theri customer service responded in 24 hours Review collected by and hosted on G2.com.

The Support team is top notch. Proactive and willin to take feedback to improve. they are great bunch of people and a good company. Review collected by and hosted on G2.com.

technologies needs a bit of improvement. but they are making strides. Review collected by and hosted on G2.com.

The team's service, knowledge and attentiveness. Willingness to help and extremely easy way to increase sales Review collected by and hosted on G2.com.

There are other solutions which allow us to be more flexible with the sales price Review collected by and hosted on G2.com.

We have always been able to easily get a hold of someone when we need help on an order. Review collected by and hosted on G2.com.

I can't really think of anything that we don't like. Wish they covered glass/ceramic items, but understand why they don't. Review collected by and hosted on G2.com.