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ACE Overview

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What is ACE?

ACE is a multi-channel customer engagement tool that enables highly personalized communication strategies to connect with customers. The platform facilitates the development of a profound understanding of customers based on their behaviour, allowing for the creation of custom campaigns to engage visitors across multiple channels. The predictive customer analytics feature of ACE offers a powerful view of the customer base, providing deep insights into customer behaviour and ensuring the delivery of the right message to the right individual at the right time. The auto-engagement algorithm automates campaigns for the relevant customers without any human intervention. Additionally, ACE allows businesses to gratify their customers seamlessly by offering coupons or free credits that can be redeemed in-store at the moment of interaction with the brand.

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Product Description

Ace is a multi-channel customer engagement tool that lets you connect with your customers through highly tailored communication strategies. We help you build a deep understanding of your customers based on their behaviour & enable you to craft customised campaigns to engage your visitors across multiple channels.

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eWards

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74 employees on LinkedIn®

Description

eWards is the fastest growing SaaS company with a powerful and well-integrated hyper-personalised Customer Experience Management Platform. We enable Brands build impactful and measurable Customer Interactions, scalable through online and offline touchpoints.

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ACE Media

It is called the Recency-Frequency-Monetary module, where the customers are segmented according to how recently the customer is visiting, how frequently is he visiting, and how much is he spending in terms of money with the brand. Recency- Active, At Risk, Lost Customers Frequency- Frequent &amp...

These are combination of both e-wallets and coupons. Where for the upfront payment, the customer gets credits along with few coupons or booklets to use with the brand.

ACE empowers you to create innovative and engaging loyalty programs to ultimately drive the customer's lifetime value. The loyalty programs that we offer are- Instant Billing Time-wise Segment-wise SKU Loyalty Feedback Loyalty

Day-wise: Setting loyalty % according to different days of the week.

It is grouping of our total customer database into smaller buckets based on customer behavior, parameters & SKU purchases. Used for effective targeting for different campaigns to the right customer database. ACE offers the following types of segmentation- Segment by Members Segment by Par...