(8,713)
4.5 out of 5
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XTIUM Contact Center 
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AH
Verified User in Hospital & Health Care
Small-Business(50 or fewer emp.)
What do you like best about XTIUM Contact Center?
Always easy to get someone on the phone. Good followup on non-urgent matters. Review collected by and hosted on G2.com.
What do you dislike about XTIUM Contact Center?
System has tons of features but takes a long time for administrator to understand and nearly impossible to users who don't access every day to understand. Review collected by and hosted on G2.com.
4 out of 5 Total Reviews for XTIUM Contact Center
4.9 out of 5
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CH
Carey H.
IT Manager
Banking
Small-Business(50 or fewer emp.)
What do you like best about XTIUM Contact Center?
I like the fact that when I call I get a support person right away or get a call back quickly if they are busy Review collected by and hosted on G2.com.
What do you dislike about XTIUM Contact Center?
There used to be an integrated outlook/browser tool bar for phone but no longer available Review collected by and hosted on G2.com.
DT
DANIELLE t.
Telecom Engineer
Hospital & Health Care
Enterprise(> 1000 emp.)
What do you like best about XTIUM Contact Center?
that it's one product in one url and I like being able to see it like that. also, AA's are super easy! Review collected by and hosted on G2.com.
What do you dislike about XTIUM Contact Center?
I don't have permissions to change everything. Review collected by and hosted on G2.com.
HW
Heather W.
Mid-Market(51-1000 emp.)
What do you like best about XTIUM Contact Center?
Remote Office feature, enabling techs to forward calls to their mobile devices. Review collected by and hosted on G2.com.
What do you dislike about XTIUM Contact Center?
I have to move back and forth between two admin dashboards, but Evolve has a fix for this shortly. Review collected by and hosted on G2.com.
AN
Verified User in Non-Profit Organization Management
Mid-Market(51-1000 emp.)
What do you like best about XTIUM Contact Center?
there was a lot more features then our old system. Review collected by and hosted on G2.com.
What do you dislike about XTIUM Contact Center?
there was a lot to learn. Still dont think i learned everything but we also didnt use everything. Review collected by and hosted on G2.com.
XTIUM Contact Center Categories on G2
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