Great Support

Customized reporting (DIY or by request)

Many major features available out of the box

Makes multi-channel order processing true Plug & Play

Requires Training for advanced users

To maximize benefits of Etail, you need one advanced user on your team

Complex order feeds/requirements/EDI transactions translated to simplified EDI feeds into our ERP and WMS systems, with a dedicated UI for front-end users to access and review orders and generate reports

the way it allows me to sell on most all platforms

lack of costomer support lack of a direct phone # to call when help is needed

hosting all or most sales platforms is what has brought us to etail and is what has us staying

Etail is a well built service for ecommerce companies looking to expand their online channels and streamline their inventory and order processing. Having a dedicated account manager allows you to tailor your needs and investigate areas where you may be missing sales. One key benefit of choosing EVP over other ERP systems is the ability to customize to your business' needs. This customization gives you the flexibility to create a system that is perfect for you and not just an average out of the box solution that may be missing critical needs of your company.

Etail implementation can be a bit cumbersome and intensive, but it is necessary to achieve success. Since the system is customized to your needs, system bugs may happen, but the support team assists greatly. These bugs have occurred with every ERP system we have used and are expected with any platform due to constant sales channel code changes on sites such as amazon or walmart.

Etail solves all of your ecommerce needs such as inventory management, purchase order management, order fulfillment, etc. Their ability to connect to almost any platform allows you to manage all of your data from one true source.

They do the amazon repricing which is great

everything is great, nothing that i dislike

manages inventory levels

Etail prides itself as a partner in your business for integration and growth. They don't offer you a product and make your business conform to their product, they partner with you on your business needs to design a software solution that works for you.

Since EVP is such a powerful and custom software solution, it can sometimes feel too complex. The software is so full of features, there are times when dependencies are overlooked when implementing new features.

Automation of nearly all aspects of our business from supplier and vendor integrations to shipping and retail channel integration.

Etail Solutions gives our business a complete view into all our Sales Channel configurations allowing for on-the-fly refinements.

I personally have no qualms with this solution.

Full view of our e-commerce sales channel integration configurations and mapping saves us countless hours/days off onboarding timelines.

Etail has the very rare combination of enterprise level tech capabilities while being nimble enough to really dig deep into tailored business processes.

Our business is innovative, thus unique and complex riddled with pitfalls at every step - etail marches onto the battlefield of progress with us to make things happen.

In a perfect world challenges would magically get solved without issue and prolonged discovery. In this imperfect world, etail has shown the wherewithal to see problems through to solutions.

Etail has evolved into our hybrid ERP less financials, as they are clever in solving process challenges with the resources and tools available

The EVP platform works very well and is very configurable. Once set up, it can run seamlessly and is very intuitive for skilled users. It is available in both a web and desktop interface.

The timing of upgrades and releases can be frustrating. The company is trying to work on the web UI, but the desktop UI is needed for a lot of shop-floor mistake fixes. A quicker turnaround on bug fixes would help us out on the operations side of the business.

Etail is helping us solve the problem by providing an interface and data exchange to process ecommerce orders across two ERP systems and the company integrates to one system. The EVP interface allows us to drop ship from multiple locations across multiple channels.

For anyone that works in eCommerce, we all know that systems break, even the best of them. The retailer changes something, system upgrade, whatever. EVP works exceptionally well with all of the top online retailers, while providing us clear visibility into where the breakdowns have occurred. Our previous provider was an absolute disaster in this space. It would sometimes take several days to figure out the issue, and in the meantime, we would have to do everything manually to meet the retailer's SLAs. With Etail, if there is an issue we can quickly track it down and get it resolved.

The UI is not the most advanced, so know that you may see some sleeker models out there, but I don't believe this leads to better results. What we found during the RFP process those sleeker interfaces wanted to charge us significantly more and didn't give us everything we needed.

Etail is facilitating order and inventory management across a variety of online retailers including Amazon, Shopify, Walmart, Wayfair, QVC and others.

Etails's EVP is a highly efficient and intelligent e-commerce solution that offers an impressive array of features to streamline your business operations. With leading-edge technologies and an optimized order management system, this ERP solution significantly reduces shipping expenses and delivers excellent value to customers.

Complex requests may take a long time to be resolved by customer support, which can result in delayed solutions for the requester.

Furthermore, the issue of wide system time normalization should not be overlooked when operating a global business with clients located overseas. This can be particularly challenging for businesses that operate in multiple time zones, or have a customer base that spans across different countries.

One of the key benefits of Etails's EVP is its all-in-one, fully integrated approach to managing your business. By connecting people, processes, and data across your entire organization, this solution can help you achieve a more efficient and effective workflow. It offers a range of functionalities for both B2B and B2C websites, including order management, data analysis reports, and pre-built integrations with major e-commerce platforms such as Shopify, Amazon, Walmart, and eBay.

Deploying is easy and hassle-free, with minimal IT disruption. You can automate complex order fulfillment and multi-location inventory management, providing scalable D2C operational capabilities without the need to replace your existing systems. Adding new sales channels is quick and effortless, thanks to flexible supplier integrations and an ever-changing roster of the latest tech tools.

Overall, Etails's e-commerce ERP solution is an outstanding choice for businesses looking to build and scale their D2C order fulfillment capabilities. With its advanced features, user-friendly interface, and exceptional value, it is an excellent investment that can help your business grow and thrive.