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Eseye is not just talking about connectivity as an expert but it can be verified during the very first discussions with any sales representatives. Sales are very skilled and trained about IOT.
We feel in confidence
The website is very instructive Review collected by and hosted on G2.com.
The infinity portal need a refresh :
- the UI is old
- the ticket management system is not good at all : no pictures, no attachement, by default we see only tickets opened during the 24h last hours
We experienced a lot of issues with :
- APN outage last week
- New SIMs not correctly registred on the right IMSI at the very beggining
I am still not able to calculate the fee to disable a SIM card !
The API is limiting at 500 connectivities & the API is not giving the connected IP but only the theoretical IPs Review collected by and hosted on G2.com.
25 out of 26 Total Reviews for Eseye
Overall Review Sentiment for Eseye
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I really like how Eseye makes managing IoT connectivity so easy. The global coverage is fantastic, and the connectivity is very reliable, sometimes a bit poor in some UK regions but it is ok we can deal with that. The platform is user-friendly and offers a lot of flexibility for managing our devices and SIm cards. Their customer support is also very responsive and helpful whenever we have any issues or questions. Review collected by and hosted on G2.com.
One thing I dont like is the support response times and pay to have quick answers I dont like that because others suppliers to it better without any extra cost. Also, the platform sometimes gets frozen and stop working. Something that could be improved is the session time, normally I keep the platform opened in my browser every day but I use the platform every day couple of hour so it is enough time for session expire, it is a pain to login again and search the device were I was the last time Review collected by and hosted on G2.com.
A eseye sempre procurou atender todos os prazos que estabelecemos, quando tivemos problemas tecnicos, rapidamente foram resolvidos. A equipe de suporte financeiro e a propria diretora comercial sempre esteve a disposição e compreendeu algumas morosidade que tivemos em retorno por conta de mudanças internas. Review collected by and hosted on G2.com.
Acredito que o único ponto a ser melhorado é a extração de dados da plataforma de consulta e uma opção que posibilite a visualização dessas informações posteriormente. Review collected by and hosted on G2.com.
Well, the multi imsi tech is greatand works well in almoste everything gadget we've tried to use, we attend payments, IoT, Tracking devices and several other applications with less support action than an actual Carrier from Brasil. Review collected by and hosted on G2.com.
The way how it's charged in Brazil, we are different from other countries, you need to undertand how to "tropicalize" your product, this will make Eseye keep growing.
The API, who in 2024 is still charging to use API? Please, review this, the Triggilo is useless and the new Eseye is charging to use.
APN, we need to talk about this, in out case we use a single APN name for every MNO , MVNO we are partnes, unlikely Eseye, you need to change the way things are done in your Network Core. Review collected by and hosted on G2.com.
For our Telematics and IoT business, their Global connectivity solutions fulfill all our needs and more. Extensive techincal and after sales support make for seamless rollouts and customer management. The online portal is easy to use and gives us advanced management capabilities to carry out our own first line support and provide our customers with comprehensive services across our prodcut lines. Review collected by and hosted on G2.com.
Troubeshooting techincal issues can be dificult due to the reliance on third party MNOs although the team is responsive and knowledgable, fixing issues not stemming from ESEYE directly can be challenging. Review collected by and hosted on G2.com.
The network flexibility is highly beneficial, allowing automatic switching between different mobile networks without needing multiple SIM cards, which ensures consistent and reliable connectivity. We frequently use Eseye SIM in all our gateway in Essity products. Overall, Eseye stands out for its global reach, flexibility, security, Easy to use, and excellent support, making it a reliable partner for IoT connectivity needs. Review collected by and hosted on G2.com.
One downside of Eseye is the potential for higher costs compared to some competitors, especially for smaller businesses or those with limited IoT budgets. The complexity of initial setup and integration can be challenging for some users, requiring a steep learning curve and potentially more time to deploy. Review collected by and hosted on G2.com.
Eseye has a great team with highly knowlegdeable experts. This shows in their product offering, enabling hassle-free global connectivity that can be relied on.
In all interactions, the general feeling was that Eseye wants to find the optimal solution for the customer, not being afraid to question the assumptions taken to make sure you get what you need, and not only what you want. Review collected by and hosted on G2.com.
Eseye's customer web portals and APIs need refactoring - those are in progress, but as of the time of writing, acessing the full functionality needs interaction with different portals and APIs, making the process cumbersome. Review collected by and hosted on G2.com.
SIM location can be tracked, which is helpful. Hope those active SIM can be visualized on map. Review collected by and hosted on G2.com.
The IP address shown on the SIM list sometimes doesn't work. Additional click is required on "network" button in order to get the secodary IP or third to access. Review collected by and hosted on G2.com.
Eseye stands out as a game-changer in the world of IoT connectivity. With seamless integration, user-friendly interface, and top-notch security, Eseye simplifies IoT deployment while ensuring data integrity. Their stellar customer support adds a cherry on top, making Eseye the go-to choice for businesses venturing into the IoT realm. Highly recommended. Review collected by and hosted on G2.com.
I found their platform to be cumbersome and difficult to navigate. Device deployment was riddled with glitches Review collected by and hosted on G2.com.
There is aboundant inforamtion could be found in Eseye portal, such as connection records and usage volume, which is really helpful on operation and maintenance. And it's also providing flexibility on enabling/disabling SIMs which could meet the requirement of enabling/disabling IoT devices at different sites. Review collected by and hosted on G2.com.
nothing much really except for price probably. It's not so hard to find a cheaper solution from other ISPs in APAC region. Review collected by and hosted on G2.com.
