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When we are growing very fast we started receiving customer feedback across multiple channels. This led to two problems. First, it's very difficult for any PM to collate all the feedback across channels. Second, as the feedback is unstructured, grouping the issues into buckets has become inconsistent when done by different stakeholders.
Enterpret beautifully solves both the problems. This can be so powerful tool to get all the Customer Feedback in one place and Categorizes all the feedback automatically. The best of them is they deliver things very fast.
All the best Varun, Arnav we want Enterpret to be a source of truth for all Customer Feedback. Thanks, Jack for all the support Review collected by and hosted on G2.com.
We want more use cases to be solved. Hope they will be part of the future roadmap of Enterpret. Review collected by and hosted on G2.com.
26 out of 27 Total Reviews for Enterpret
Overall Review Sentiment for Enterpret
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Enterpret is a fantastic tool for unpacking insights from some of our trickier sources like customer reviews and customer service chats. The tool is super flexible and continues to improve, plus the Enterpret team reacts quickly to our feedback and is constantly improving the product. Enterpret is miles ahead of our our previous tool, Chatdesk, and has truly allowed us to make use of these sources of data. Review collected by and hosted on G2.com.
Some of the categorizations aren't super accurate and there is some effort required to recategorize data correctly. The user experience is also not quite as sleek as it could be Review collected by and hosted on G2.com.
- Easy to use interface; for simple and complex queries alike
- Reliable; regularly reviewed, improved, and evaluated data -- also easy to work with them to get things added.
- Great team; always ready to hear us out, and give us updates on where feedback requests are. Connected on Slack, which is also very handy! Review collected by and hosted on G2.com.
- Works best for trends and data over longer periods of time -- can't reach for it for a real pulse on an emerging issue on day 0. Always getting better though! Review collected by and hosted on G2.com.
The best part is it helps us integrate all of our customer feedback from different sources into one single platform that is queriable and helps me create a good dashboards of trends Review collected by and hosted on G2.com.
It can be difficult to get started on, sometimes very simple things can be very complicated Review collected by and hosted on G2.com.
The design and interface makes it simple to navigate, I didn't need to learn how to use it, it just worked.
Their team is very responsive to feedback, and proactive at that. Review collected by and hosted on G2.com.
The integrations it offers to connect with are limited, looking forward to more options to connect and pipe information in from. Review collected by and hosted on G2.com.
- Quick overview of key themes of user feedback get from various sources Review collected by and hosted on G2.com.
Sometimes reasons require manual clustering and or work to break down chunky big reasons into valid smaller themes. We are working with the team on this :) Review collected by and hosted on G2.com.
I like how user friendly the UI is - it's less intimidating for users who aren't as techinical. Review collected by and hosted on G2.com.
It's very easy to get overwhelmed with information. I wish to minimized information overload, but maybe more info is better than less info. Review collected by and hosted on G2.com.
1. Being able to see all of our customer feedback data in one place
2. Not relying on human tags for conversations
3. Ability to see (close to real-time) trends for reasons over time (that way, we can measure success of product fixes)
4. Ability to merge various reason together Review collected by and hosted on G2.com.
1. Would like to have ARR data (not just customer count data) which I know the team is working on
2. Ability to un-merge reasons
3. Ability to have permissions on who gets to merge and make edits to taxonomy Review collected by and hosted on G2.com.
Enterpret proved to be an exceptional customer feedback analysis tool, surpassing my expectations. Leveraging natural language processing, the tool uncovers important themes and trends within customer feedback.
It accurately gauges customer sentiment, allowing us to understand the emotions, opinions, and preferences expressed by our customers. It has enabled us to identify areas of improvement and make data-driven decisions to based on customers' voice – removing any guesswork.
In addition to its robust analysis features, Enterpret offers seamless integrations with popular channels (socials, surveys, etc) and internal data feed via API.
One aspect that sets them apart is the exceptional customer service. The team is flexible, responsive, and genuinely committed to helping their users succeed. They have promptly addressed any questions and issues and have also delivered on feedback we shared much quicker than other vendors I've dealt with. Review collected by and hosted on G2.com.
Very small things were needed but were not available yet. For example, Admin controls to prevent users from performing specific actions. But the team has heard the feedback and has been actively working on the issue. Review collected by and hosted on G2.com.
Enterpret provides a user-friendly way to gauge feedback from different sources (in the case of my employer, we had an internal communications platform that Enterpret could integrate with, and the engineering team at Enterpret was very helpful in enabling the integration.
Enterpret also offers multiple ways to visualize data, from creating common reasons/talking points, custom grouping, and listening to specific sources or filtering by multiple different attributes depending on the source of data. Review collected by and hosted on G2.com.
Enterpret, while not too difficult to use still is not as intuitive as it could be. This is a topic that was shared with our Account Manager for Enterpret, however it should be noted the team at Enterpret was swift to action on the feedback provided, and a new release improved the user experience. Review collected by and hosted on G2.com.
