Enghouse Insights Pros and Cons

Accuracy of replies, without skipping any Review collected by and hosted on G2.com.

Length of the time a client spends on the call Review collected by and hosted on G2.com.

You can reach a number of people in a cost effective way, without it being labor intensive. Review collected by and hosted on G2.com.

No chance for follow up questions in an automated survey. Review collected by and hosted on G2.com.

we get all data in 1 place because of this we can easily create database Review collected by and hosted on G2.com.

if IVR calls are very long its iritate customers Review collected by and hosted on G2.com.

That it mentions all details and repeats itself slowly. Can be done from anywhere i am Review collected by and hosted on G2.com.

I have to go through a long procedure to get to the IVR option. Review collected by and hosted on G2.com.

Survox is very powerful, but it does not use a GUI interface in the normal sense. Once you are able to code in it though, you can do just about anything you need to. Review collected by and hosted on G2.com.

The lack of a GUI interface can be a bit of a learning curve. Review collected by and hosted on G2.com.

IVR helped me ease the processing of phone management for both employees, customers and my business overall. I also liked the voice was easy to understand and wasn't extremely robotic as other systems had provided in the past. Review collected by and hosted on G2.com.

IVR because it is automated sometimes had glitches and it would lead to customer complaints.

I don't have too many complaints but the IVR according too. customers took human interaction out of the process but once they understood our reasoning behind it many of them changed their minds. Review collected by and hosted on G2.com.

It is very convenient being able to place multiple calls without having to hang up on the other person. Review collected by and hosted on G2.com.

It seems to have a few bugs. Sometimes call drop for no apparent reason. Review collected by and hosted on G2.com.

It is quick, effective and accurate. I, personally, have received calls by people using this app and for those who do use this app is an effective tool. Review collected by and hosted on G2.com.

Many people do not answer their phones if they do not recognize the caller. This app does not show the caller's name, only the phone number it comes from. Review collected by and hosted on G2.com.

I am impartial to IVR's tree tool. While I find that the platform is difficult to use, it certainly delivers on this facet. Review collected by and hosted on G2.com.

IVR leaves little to enjoy through an ambitious yet slow platform. Review collected by and hosted on G2.com.