Enghouse Insights Pros and Cons

It is very user-friendly and easy to handle. Its voice quality is good enough to understand . Review collected by and hosted on G2.com.

If IVR is very lengthy then it will affect customers rating and also reduce the number of customers. Review collected by and hosted on G2.com.

It's easy to navigate for review based o Review collected by and hosted on G2.com.

on willingness and flow. One can reject at first place or go through steps to enter the survey details. It also helps to gather the required info and zero chance of mistakes. Review collected by and hosted on G2.com.

All the options are very helpful to get the feedback Review collected by and hosted on G2.com.

We will be given the full marks, with no negative impacts Review collected by and hosted on G2.com.

Automated Phone Surveys are very useful and helpful in a way you get a call and clearly listen all questions and respond well without any further arguments or delay. to the point and accurate close end questions and answers which always helpful to analyses data for further actionable and decision making. Review collected by and hosted on G2.com.

Automated phone survey (IVR) negative things or dislike is only its monotonous tone of voice which annoy to the customer sometime. Because without emotions and warmth in voice people normally don't like to listen more and hang up. Review collected by and hosted on G2.com.

as a consultant its ease of operations to get consumer opinion and mine data which helps in market penetration and marketshare and improve topline and profits in a vey economical budget and fair data Review collected by and hosted on G2.com.

nothing needs to upgrade in future for changing future needs and requirements and technological upgradation with future needs and changing requirement Review collected by and hosted on G2.com.

This helps business in routing the calls to the right department or to the right support. So that the customer is not transfered within the organization. When used for survey. To the point you can get the feed back from customera Review collected by and hosted on G2.com.

Not now if I come across any will sure post it. Nothing much as negative thoughts. Review collected by and hosted on G2.com.

Efficient Tool - Make concurrent calls to several people at same time reducing human effort.It’s Voice is understandable compared to others. Review collected by and hosted on G2.com.

Slow for person giving feedback as voice speed is auto set to certain words per minute to make the end user understand. Frustrating for people who like to listen fast.

Human touch and empathy are missing in case of bad feedbacks. Review collected by and hosted on G2.com.

Automated surveys are short and Simple to rate. Review collected by and hosted on G2.com.

In case of lower ratings, no service recovery of empathy. Review collected by and hosted on G2.com.

Different channels as per my usage,IVR surveys are good provided it’s short and crisp Review collected by and hosted on G2.com.

Long recorded prompts before the surveys starts Review collected by and hosted on G2.com.

It must be user-friendly as easy as ABC and simple Review collected by and hosted on G2.com.

anybody can attempt it with their convenience Review collected by and hosted on G2.com.