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The mere fact that i can build a world class super intelligent chatbot that makes the experience very human like for my customers without having to know any programming has me sold every single time. To top onto it, their customer service and support is phenomenal even during pandemic times. The pricing is great too. Review collected by and hosted on G2.com.
I did not really find anything as a flaw when it comes to engati. It passed all of my exepectations Review collected by and hosted on G2.com.
16 out of 17 Total Reviews for Engati
Overall Review Sentiment for Engati
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They were very dedicated when they were selling the service and while we are running the onboarding sessions. The software is very customizable and when provided with a well-mounted training program, the software could just really be powerful. HOWEVER. Review collected by and hosted on G2.com.
We've canceled our subscription to the software because it was too hard to navigate; I guess the ability to customize everything could come with complexity. Upon withdrawing, we noticed no option to disconnect our card. Since we have been exchanging emails with their support team before our decision, we're hoping that everything will end smoothly. Not. It's been 5 months now, and we can still see charges on our bank account; that's months of not being able to use the service anymore. We've tried connecting to our account managers in the company, and no one is picking up. Some of their support staff have even blocked us on LinkedIn. The company doesn't seem like a scam, but with how those people deal with us regarding the matter, it's as if the company is. I am hopeful they will settle this as we can't be paying for services we don't avail. Review collected by and hosted on G2.com.
I like their WhatsApp chatbot and Instagram chatbot integration. They have separate solutions for specific business needs like for e-commerce, Education and retails. Review collected by and hosted on G2.com.
They didn't disclosed their pricing so it was difficult to get to know about their cost.Also there was no free tier version. Review collected by and hosted on G2.com.
The team is always responsive and ready to help, and that probably is a big differentiator.
Building the flows is straightforward, and it's pretty easy to deploy as well. Review collected by and hosted on G2.com.
The pricing is a bit on the higher end, but if you need a good no. of features on the platform - then it's all worth it. Review collected by and hosted on G2.com.
It's a very easy-to-use chatbot platform and there are 16 channels (WhatsApp, Telegram, Instagram, etc) where you can deploy your chatbot in a few easy steps.
The Engati team also provides personalized and customized bot features which will work the best for any business. Review collected by and hosted on G2.com.
You need to upgrade to a much higher payment plan to use features such as google sheets integration, WhatsApp, etc. Review collected by and hosted on G2.com.
Engati offers an effortless way to build a chatbot for your website. The pre-existing templates are straightforward to use and customize based on your website's needs. It also allows for various online and offline interactions beyond the chatbot, such as connecting to a live specialist or emailing with a question/concern, Review collected by and hosted on G2.com.
If you have many options on your website, programming the chatbot to respond/ offer information on each of them will take a lot of time. Some types of questions are also not entirely customizable in the chatbot, so you might have to adapt to the pre-existing templates the app has. Review collected by and hosted on G2.com.
The ease to create and use chatbot, its very cost effective, user freindly. The customer service is upto the mark, to top onto it, their customer service and support is phenomenal even during pandemic times. Review collected by and hosted on G2.com.
Nothing as such to point out...its been great a journey with engati so far. Review collected by and hosted on G2.com.
Anyone with no technical knowledge can build a chatbot on their platform. They also provide good tutorials and knowledgebase to understands their product. and have a lot of pre-built templates to help you get a kick start. Review collected by and hosted on G2.com.
Overall it is amazing nothing to dislike in particular. Review collected by and hosted on G2.com.
The platform is so easy to use and fun. The bot marketplace already provides predefined bot templates to choose from if you don't want to start from scratch. Review collected by and hosted on G2.com.
The platform is amazing! Yet to find one point why I should dislike it. Review collected by and hosted on G2.com.
